Suburban Ford of Ferndale - Service Center

I was in and out in a very timely manner the service excellent and the environment was very friendly excellent and the environment was very friendly More

This place is great. I enjoy the consistency fair pricing and service is always well done and service is always well done More

I’ve been coming to this dealership for twelve years and have always been pleased with the service... quite a few times I’ve been given chauffeur service to and from my home for the longer waits. All has b have always been pleased with the service... quite a few times I’ve been given chauffeur service to and from my home for the longer waits. All has been efficient and pleasant. More

He wasn’t my advisor but took the time to get me checked in and arranged for a shuttle. Very professional and went above and beyond in and arranged for a shuttle. Very professional and went above and beyond More

I brought my vehicle in to Suburban Ford for service and the technician found significant issues with my vehicle. The Service Manager, Brandon took the time to personally take me to my vehicle and show me w the technician found significant issues with my vehicle. The Service Manager, Brandon took the time to personally take me to my vehicle and show me what was wrong. Because of this I felt they were honest and not trying to sell me work that I did not need. Because of how I was treated I will be back. More

Prompt courteous service. Staff was very accommodating and keep me informed about my repairs. Shuttle service was great. and keep me informed about my repairs. Shuttle service was great. More

The staff was friendly and up front about pricing. They followed up with asking me about my needs while I waited. followed up with asking me about my needs while I waited. More

Andrew has made this whole experience a nightmare. He is impossible to get a hold of. He is not honest about prices. I spent thousands to replace "rusty" parts, replaced the whole transmission, and my car i impossible to get a hold of. He is not honest about prices. I spent thousands to replace "rusty" parts, replaced the whole transmission, and my car is again acting up exactly the same as it was before. I spent 3 months waiting to get my car fixed, I've had it back home barely a week. He is constantly jerking you around. One day they are waiting for parts and the next they have already given them away. I will be reporting this business. More

1: the wait time when driving in is always minimum when checking-in, 2: the service team always greet you with a smile and are extremely polite, 3: it is always great calling before making an appointment o checking-in, 2: the service team always greet you with a smile and are extremely polite, 3: it is always great calling before making an appointment or showing up to get the quote and the approximate time frame for the services to be completed and they are always accurate More

I was able to get right in and they took care of my car immediately immediately More