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Suburban Ford of Ferndale - Service Center
Ferndale, MI
132 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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132 Reviews of Suburban Ford of Ferndale - Service Center
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December 28, 2022
LIARS! WORST SERVICE EVER! Service Manager Mr. PERKINS COULD CARELESS ABOUT THE CUSTOMERS!! I have been lied to regarding a safety issue with the DRIVER'S S WORST SERVICE EVER! Service Manager Mr. PERKINS COULD CARELESS ABOUT THE CUSTOMERS!! I have been lied to regarding a safety issue with the DRIVER'S SIDE DOOR ON MY CAR for months! Service ADMITTED my door NOT OPENING IS A SAFETY CONCERN ordered my car door AND GAVE IT AWAY & basically ignored my calls for then last 2 months or lied when they did answer! I am being told the door will be available sometime in JANUARY 2023, BUT IN THE MEANTIME KEEP JUMPING OVER FEOM THE PASSENGER SEAT TO THE DRIVER'S SEAT!!! I HOPE NO ONE EVER GOES TO THIA DEALERSHIP!!! HORRIBLE SERVICE!! I CALLED FORD CUSTOMER CARE AND THEY CAN'T GET ANY HELP FROM THIS DEALER EITHER!!!!! More
by Docerlanda Green
Employees Worked With
Andrew Perkins, Nehemiah Arnold
Helpful November 02, 2022
First time ever leasing a Ford. I made an appointment online for the first service. Very disappointed. My appointment was @ 10:45am ,never received help until 11:30, then had to wai I made an appointment online for the first service. Very disappointed. My appointment was @ 10:45am ,never received help until 11:30, then had to wait an hour for the shuttle and car wasn’t ready until 4 pm. After getting my car I noticed the center console is out of sync and delayed which wasn’t a problem prior to the service. I dropped back in to see if they could repair and they told me I had to make an appointment and they weren’t sure if it was fixable and sounded like an internet problem. What the what the?? Not feeling like I should ever lease a Ford again. More
by Dap
October 14, 2022
Brought in our 2015 Focus for issues with the screen/radio. We had purchased a warranty from another Suburban dealership when we originally bought the car. Long story short, they can fix the prob screen/radio. We had purchased a warranty from another Suburban dealership when we originally bought the car. Long story short, they can fix the problem but not in the amount of time allotted by the warranty so we need to come out of our pocket more money. After a bit of back and forth with the warranty and the dealership we went ahead with the fix and they came down on the price a bit, still more than was our deductible. Once I received my car back, I gave them a bad review. Andrew the assistant manager told me if I changed my review, they would give me my money back that I paid over the deductible. Once I changed it, he ghosted me. He never answered my calls, or returns messages or refunded my money. As a matter of fact, the phones there ring constantly and no one picks up. There is no communication with what is happening to your vehicle. Since this dealership became a Suburban dealership, it went from a 10 to a 2 at best. This whole interaction stopped me from going there at all. There are too many other dealerships in my area, so I won’t settle for less. More
by chenzel
Employees Worked With
Andrew Perkins
July 11, 2022
Jim has helped me with parts for my vehicles many times for many years. He is the best! He knows his stuff, even has part numbers memorized, because he has worked in the auto industry for so long. I am his for many years. He is the best! He knows his stuff, even has part numbers memorized, because he has worked in the auto industry for so long. I am his customer for life! More
by t5242bb
Employees Worked With
June 23, 2022
I will never again go to this dealership. I called for a service to get done. I was told it could be performed. I went as soon as I could. I went for a transmission flush was quoted a fair pr I called for a service to get done. I was told it could be performed. I went as soon as I could. I went for a transmission flush was quoted a fair price. First I was told they didnt have enough fluid for the job. Told me it would be available around noon. I said sounds good I had the day off. Then I was told after the flush my 2006 Ford Explorer will not engage into reverse after the flush. I was able to back out my driveway earlier that morning plus the technician backed out of a space into the shop back. I brought it back the next day. I left it a few days I received a call back stating the transmission failed. Now I will state I dont know anything about transmissions. I was told by a second opinion that if the car hasnt been flushed dont fool with it. I believe the dealer advisor should have recommended that not to miss with it because of the mileage. I was charged a second time after something I believe they caused by wanting to get the money transactions instead of says no you shouldnt bother it. Let me finished by saying my car was shifting into every single gear flawlessly until this service was preformed plus they said on the receipt note customer states no reverse. I didnt even know until after they flushed the transmission. I will be uploading both receipts. More
by anthony.cross78
Employees Worked With
March 16, 2022
To start the technician that came to greet me and made me feel right at home. I was in and out before i knew it. Very pleasant,highly would recommend. feel right at home. I was in and out before i knew it. Very pleasant,highly would recommend. More
by ron.bradford81@gmail.com
Employees Worked With
Dequoan Jones
March 07, 2022
Timothy went above and beyond all expectations I could have ever had. My sons on the way home from school got a flat in front of the dealership. Although they were not driving a Ford he immediately came o have ever had. My sons on the way home from school got a flat in front of the dealership. Although they were not driving a Ford he immediately came out and helped push them out of the road. He then took the tire off for them and had it patched at the dealership right away. His act of kindness and generosity tell me all i need to know about what a great person he is. I can only imagine what a great job he does for his customers if he does so much for a couple of kids with a flat... More
by ehunter69
Employees Worked With
Timothy Bayer
March 02, 2022
Saturday, February 26, 2022, with a destroyed tire on my truck, I called Ferndale Ford and left a hysterical message for the Service Manager, Mr. Andrew Perkins. It was 1:15 and the dealership was closing truck, I called Ferndale Ford and left a hysterical message for the Service Manager, Mr. Andrew Perkins. It was 1:15 and the dealership was closing at 2:00pm. Mr. Perkins, knew this and called me anyway to ask if there was ANYTHING he could do. He asked if I was safe. He asked if I was alright. He told me if I still needed help Monday, to please call him back. He gave me kindness and professionalism when I needed it most! More
by dormajm
Employees Worked With
Andrew Perkins
December 20, 2021
Service manager from xxxx! Doesn’t answer calls. Doesn’t listen when you do get through. Doesn’t do anything that’s asks. Rudest man! I honestly have no idea how he has a job still. If you want to be ignore listen when you do get through. Doesn’t do anything that’s asks. Rudest man! I honestly have no idea how he has a job still. If you want to be ignored, overcharged and treated like trash he is the man for you! If you like to be treated like an adult and shown respect search elsewhere and away from him! More
by wolfram_prayer.0s
Employees Worked With
Brandon Bachelor
