Suburban Ford of Ferndale - Service Center

Wonderful experiences every time I go there, in service, they’re very honest, so nice, and will get the job done for whatever service your car needs. they’re very honest, so nice, and will get the job done for whatever service your car needs. More

I took my EcoSport in for a repair of the exhaust system. The work was completed quickly and accurately. Communication from the service advisor was prompt and professional. The work was completed quickly and accurately. Communication from the service advisor was prompt and professional. More

Great and excellent service! Courtesy greeting and check out. Wonderful car wash. thanks for everything Courtesy greeting and check out. Wonderful car wash. thanks for everything More

Dealership is very friendly and professional. Got my truck serviced in a timely manner. Pleasant experience Got my truck serviced in a timely manner. Pleasant experience More

Very clean, easy to access, friendly and wifi accessible. Highly recommended if you're looking for prompt efficient service. Highly recommended if you're looking for prompt efficient service. More

My car was serviced this morning for an oil change. The waiting area is clean and the service was awesome. I was quoted a 2 hour wait time. I only waited 1 hour. The representative was patient, polit The waiting area is clean and the service was awesome. I was quoted a 2 hour wait time. I only waited 1 hour. The representative was patient, polite, and professional. I love Suburban Ford, Ferndale. More

So far so good. Will be back for any needed service. Will recommend to others. Will be back for any needed service. Will recommend to others. More

They are Always friendly with relatively fast service. They text often about the progress of my car. They text often about the progress of my car. More

Mike, and Darin are the best! They went out of their way to solve the truck bed problem. They came up with a workable solution. They went out of their way to solve the truck bed problem. They came up with a workable solution. More

The vehicle I purchased back on March 31st, 2022 is currently in their service department for transmission issues. This is the 2nd time my vehicle has been in their service department. My first visit I currently in their service department for transmission issues. This is the 2nd time my vehicle has been in their service department. My first visit I was informed nothing was wrong, and my check engine light came on because of a part being “dirty” and to not be concerned. After my vehicle went out on 1/4/23 I scheduled an appointment for 8am Tuesday 1/10 as that was the soonest they could get my vehicle in. My car had to be towed to their location on 1/9 due to the car not being in running condition. As of 5:00pm on Wednesday 1/11 still has yet to be diagnosed. Multiple attempts to get even that information was made but when they finally answered their phone they said “we were just about to call you, our transmission guy is backed up and your car is still not diagnosed.” When I asked when they anticipate to assess my vehicle their response was we do not know. I requested to speak to a manager to where I was transferred, then had to leave a voicemail. After still not being contacted back I called again and was informed he was not even on site today. Suburban Ford of Ferndale still has my only vehicle in their possession and still has not even been diagnosed. As a single mother this is very inconvenient and how this has been handled thus far is very disappointing and frustrating. Please do everything in your power to avoid this location. More