Suburban Ford of Ferndale - Service Center

Superb Customer Service Mr. Andrew Perkins was my service advisor there at Suburban Ford. He made sure he stayed on top of things so that our truck could be repaired correctl Mr. Andrew Perkins was my service advisor there at Suburban Ford. He made sure he stayed on top of things so that our truck could be repaired correctly. Overall, we had a good experience because of him. He is the “Go-To” guy for “superb customer service” Thanks Andrew!!! More

Nice people and great service. My Service Consultant was Blaize Bailey and she is terrific! She kept me informed as I sat in the waiting room and showed me that I needed a new cabi My Service Consultant was Blaize Bailey and she is terrific! She kept me informed as I sat in the waiting room and showed me that I needed a new cabin air filter. I completely trusted her and believed she was showing me MY ACTUAL FILTER and not something she picked out of the trash! Blaize was very personable and when I come back in the future, I will be greatly disappointed if she is no longer working there. Give this lady a raise and tell her that Lanny Hardy loves her!!! More

Excellent Customer Service I went in for service on my 2013 Ford Fusion, as there was a recall. This is the third dealer I contacted in regards to being serviced, and the only o I went in for service on my 2013 Ford Fusion, as there was a recall. This is the third dealer I contacted in regards to being serviced, and the only one that actually helped. From the initial phone conversation, to being greeted with a smile by Eric when I pulled into the wrong spot lol to the extremely friendly & fast service, they were great! I was first assisted by Andrew, whom was already in the middle of assisting other customers. He was prompt and attentive in assessing my issue, and informed me that Blaize would be helping me. Blaize was friendly and personable, and made the transaction seamless. Chris was quick with fixing the issue, and making sure my car was back to normal. In today’s climate, it’s refreshing to patronize a business that has exceptional customer service, and creates a generous atmosphere. When I’m ready to upgrade, I will definitely be sure to get my next Ford from this location. More

Ford Fusion Maintenance Andrew and his team took care of some minor issues, oil change, ptu oil change, and swapped a steering wheel and illuminated door sills for me. Whene Andrew and his team took care of some minor issues, oil change, ptu oil change, and swapped a steering wheel and illuminated door sills for me. Whenever I voiced concerns or asked questions, I was given quick and concise information. Everything you'd want in a dealership you can trust. Truly gives a new definition to dealership service. 10/10 would never go anywhere else. Tim has sold me two Fusions in the past year and love them both! Seriously best salesman in the business. Out of all the dealerships and people I have dealt with, I can't imagine having to change if/when he retires. Enjoying the ease and trust while I can for sure! More

Andrew is honest and professional! Andrew was honest with me from day one. He's friendly, pleasant, and professional; and he gets things done! He and his manager Mike are very helpful, Andrew was honest with me from day one. He's friendly, pleasant, and professional; and he gets things done! He and his manager Mike are very helpful, kind, and easy to reach whenever I have questions about anything regarding my vehicle. They have both gone above and beyond to help me out when it really counts. Thanks guys! More

Blaize Bailey (Service Consultant) Blaize has always provided great customer service. Always respectful and pleasant. She takes the time to tend to my situation whenever I visit Subur Blaize has always provided great customer service. Always respectful and pleasant. She takes the time to tend to my situation whenever I visit Suburban Ford of Ferndale. Frankly, if it wasn’t for the treatment I receive from Blaize I wouldn’t continue coming to Suburban Ford. I believe every dealership should have someone with an attitude like Blaize. For as long as she is an employee I will continue to come for great service. More

Brian is complete customer focused! Brain is my "go to person" when I need service work for all my cars. He is very personable and approachable. Recently, I was in the market to replac Brain is my "go to person" when I need service work for all my cars. He is very personable and approachable. Recently, I was in the market to replace 2 cars. I searched the inventory of his dealership. However, after an extended search I found to certified used cars from other dealers. However, Brian will be my "go-to-person" for these cars because I've formed a friendship with him. He is a great ambassador for Suburban Ford of Ferndale! More

Oil change to heaven Blaise Bailey was an angel sent from the heavens above. From the second I pulled my car into the service line and center I felt comfortable. As she be Blaise Bailey was an angel sent from the heavens above. From the second I pulled my car into the service line and center I felt comfortable. As she began walking to greet me at my side window, I felt a sense of warmth just overcome my body and surroundings. Her lovely smile just brightened up my day and mood. Prior to arriving to ford I had such a tough and tiring week, my boss has been on my back and working late late hours and just stressing due to the work in the accounting field. However, Blaise helped me realize that life is too short and that we need to smile and remember that we get a chance to start over each and everyday. During our conversation she helped me Realized the great things that goes on in our lives on a daily basis. I have never felt more welcomed by a service individual in my life and I believe she should be recognized in some fashion or another for her amazing presence and willingness to help and just offer advice. I will be Sure to carry Blaise’s sense of warmth and happiness with me as I enter this busy season at work and each and everyday. This his been my high for 2019 Thus far and if I can just take this with me each and everyday, I can say 2019 will be great no matter what challenge will come my way. Thank you for your amazing personality and never change who you are! Shawn More

Grateful Customer My husband and I purchased 2013 used Equinox from this dealership. The car needed a repair as soon as we pulled off the lot. Not only did Ms. Blaise B My husband and I purchased 2013 used Equinox from this dealership. The car needed a repair as soon as we pulled off the lot. Not only did Ms. Blaise Bailey in the service department make it right, but she made sure I drove a brand new car while they covered the cost of my repair which was also covered. Blaise was kind and so was Chris Marhofer, my salesman. I’m extremely happy my husband chose this dealership. I’m not sure if we would have gotten such great service anywhere else. Happy Customer, Mrs. G More