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Suburban Ford of Ferndale
Ferndale, MI
566 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 566 reviews
September 14, 2023
Tom has always been a great person to work with when buying a vehicle I will always request for him when doing anything with the dealership buying a vehicle I will always request for him when doing anything with the dealership More
by angelopfc73
Employees Worked With
September 13, 2023
I've known and done business with Tom for over 25 years. He is an exceptional person, always going above and beyond to services our company, from looking and offering all available discounts, personally del He is an exceptional person, always going above and beyond to services our company, from looking and offering all available discounts, personally delivery vehicles and following up on deals after hours and on weekends. He is our go to man for all our vehicle needs! I HIGHLY recommend Tom and his team! More
by L. D'Agostini
September 12, 2023
I've been trying to contact him for about a week concerning my vehicle being broken into and damaged while being serviced.. he's avoiding my calls...I wouldn't recommend anyone to do business with t concerning my vehicle being broken into and damaged while being serviced.. he's avoiding my calls...I wouldn't recommend anyone to do business with this company! More
by fortythieves07
September 12, 2023
Zero Stars. I went to my local Ford dealership to test drive an Escape and Bronco Sport and was offered 8K for a trade-in. I loved both, but was looking for a li I went to my local Ford dealership to test drive an Escape and Bronco Sport and was offered 8K for a trade-in. I loved both, but was looking for a lightly used version. I found a hybrid Escape online at the Ferndale location - over 3 hours from my house - with low miles and reached out to them. Ali contacted me immediately, asked for photos of my vehicle (body, mileage, and VIN), and after a few hours, said they could offer $5400 for the trade-in. I told him my local dealer offered 8K. The next morning, his manager Tom CALLED ME and said if it was going to take 8K to make the deal, they'd make it happen and asked when I could come test drive the vehicle. We made an appointment for 2pm for the same day. I got in my car and drove over 3 hours in a storm. When I arrived, I sat at Ali's desk for nearly 30 minutes. Tom then came over and said the hybrid Escape had been sold that morning "under him" but that he'd "compensate me for my time." I was furious and asked why nobody called me since he knew I was coming from far away. He said it happened quickly. I test drove a new Bronco Sport at their location and while driving it, they created a proposal with the $8,000 trade-in. I declined as I had no desire to do business with them. He gave me a $250 gift card which hardly compensates me for a full day of driving, gas, and missing work. Over the next few days, I checked their online inventory and that vehicle was still available. Yesterday, my husband called to inquire about it, and sure enough, it was still for sale! He asked for the manager to call him and after a couple of hours, he called again. The manager said that we had misrepresented my vehicle and that there was no way they could offer 8K for it - which they did with the Bronco Sport as a trade-in! He said he should have never given me the gift card and that he was done doing business with us and hung up on him! He told my husband that my vehicle's bumper is falling off (it's not) and that the check engine light was on - per the dealership's mechanic. My husband explained it was because the light turns on when the car is due for an oil change and the manager responded, "oh, that's all?". YES, that's all (and it's set to go off after 3500 miles after an oil change so actually far from being due for one). Somehow his "mechanic" was unable to figure that out. Ali seemed like a nice enough guy but the general sales manager is your typical sleazy and dishonest car salesman. I would NEVER recommend anyone stepping foot into this Ford location. Save yourself the time and drive to the Romeo location where everyone is friendly, the place is clean, and you feel valued as a customer. *Also, if you read reviews on this website, why is one of their own employees reviewing them??! More
by Marlene
Employees Worked With
September 11, 2023
Chris Marhofer did great job. My overall experience is awesome except the finace part.So i needed to talk to other lenders to get the good number. Overall it is very satifactor My overall experience is awesome except the finace part.So i needed to talk to other lenders to get the good number. Overall it is very satifactory experience. More
by abdul
Employees Worked With
August 23, 2023
Nipa and Tom worked hard to make my Bronco purchase perfect. Very happy I flew in from Maryland to buy it from Suburban. perfect. Very happy I flew in from Maryland to buy it from Suburban. More
by vtgregory67
August 21, 2023
Good service! ! Always recommended this dealership to my friends and family Daquan did a good job ! Always recommended this dealership to my friends and family Daquan did a good job More
by EBONYJAMES707
August 17, 2023
I was very pleased with my salesperson, she worked with me on everything I needed to purchase my Bronco. Special thanks to my financial rep, he was great also. Very helpful and explained the products very me on everything I needed to purchase my Bronco. Special thanks to my financial rep, he was great also. Very helpful and explained the products very well. The whole team was very pleasant. Yes I will purchase again from them. More
by deborah Citchen
August 13, 2023
Violation of usary laws Mechanics fixed nothing and blamed me for mechanical/electrical failures Mechanics are snarky and disrespectful Tony avoids my phone calls and can’t get supervisor either Do blamed me for mechanical/electrical failures Mechanics are snarky and disrespectful Tony avoids my phone calls and can’t get supervisor either Do NOT do business with these people! More
by Wayne M
Employees Worked With
Other Employees :
Tony, Amanda Brown, Derrick Walker, Jim Elder III, Joe Smith, Nicole Dawson, Antonio Sbrocca
