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Suburban Ford of Ferndale

Ferndale, MI

4.2
566 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 566 reviews

October 02, 2023

Our experience was nothing but positive from beginning to end. Our salesperson, Josh, was very knowledgeable, friendly, and responsive. We were provided with all of the information we asked for with zero pre More

by ANNA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Arcos
Oct 03, 2023 -

Suburban Ford of Ferndale responded

Hi Anna, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2023

All employees were very friendly, helpful, courteous. No problems with any thing, pleasure to work with More

by de33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nipa Rahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Sep 29, 2023 -

Suburban Ford of Ferndale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

September 23, 2023

Helpful, timely, and respectful. We have purchased two cars from them and have always enjoyed our experience at the Ferndale ford dealership! More

by BandT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Doueik, Derrick Walker
Sep 25, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 21, 2023

Nice,kind, good service, friendly, clean place, helpful,fare prices, clean shop,reliable, there great! More

by James Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Suburban Ford of Ferndale responded

Hi James, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 19, 2023

Mark was great, he got us the best deal and his attention to the details was awesome. More

by Ron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Suburban Ford of Ferndale responded

Hello Ron, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Suburban Ford of Ferndale, we value our customers and we look forward to seeing you on your next visit. Take care!

Sep 21, 2023 -

Suburban Ford of Ferndale responded

Hi Ron, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 17, 2023

Worked with Antonio, Pre-owned Sales Manager in negotiation on a 2019 Audi SQ5. A lot of lies and shady things happened in this deal. The cliff notes are after the purchase, I tried to connect MyAu More

by SUBURBAN LIES
Recommend Dealer
No
Employees Worked With
Tom MacPherson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker, Antonio Sbrocca
Sep 18, 2023 -

Suburban Ford of Ferndale responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (248) 399-1000 to speak to our manager directly.

Sep 19, 2023 -

Suburban Ford of Ferndale responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (877) 820-6423 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

September 16, 2023

This dealership is great, their customer service was awesome. They kept their word and gave me what I wanted… More

by tommy.mansour
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TeresaMarie D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Sbrocca
Sep 18, 2023 -

Suburban Ford of Ferndale responded

Hi Tommy, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2023

Tom took a personal interest in my purchase from start to finish, he made sure my salesperson Mark did everything possible to make me lease turn-in and new lease were handled smoothly and professionally. More

by Brian Pannebecker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Sbrocca
Sep 18, 2023 -

Suburban Ford of Ferndale responded

Hi Brian, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Ferndale We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 16, 2023

Tom worked very hard to provide a perfect buying experience with my Bronco. Was nervous at first flying in from Maryland but Tom and Nipa were great handling everything. Tom made sure I was satisfie More

by vtgregory67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nipa Rahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Sep 18, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale! We are always more than happy to assist you if anything else comes up. Take care!

September 15, 2023

Tommy is top notch! I know that when I am shopping for a vehicle he is my go to. I trust his team because I trust him. It is obvious that he cares about his customers an More

by F-series#1
Recommend Dealer
Yes
Employees Worked With
Tom MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale! If there is anything else we can do to assist you, please let us know! Take care!

Sep 17, 2023 -

Suburban Ford of Ferndale responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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