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Suburban Ford of Ferndale

Ferndale, MI

4.2
566 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 566 reviews

February 13, 2024

Purchased a used F-150 with 20k miles that supposedly had a 139pt inspection. They couldn't possibly have looked at Brake pad wear because I had Metal to Metal brakes in the REAR after only 8k miles. Rear pa More

by ron.vandekerckhove
Recommend Dealer
No
Employees Worked With
TeresaMarie D'Agostino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Feb 14, 2024 -

Suburban Ford of Ferndale responded

We're sorry to read about your experience with the F-150 and understand how frustrating this must be. It's concerning that you've had difficulty reaching out, as we strive for clear communication and customer satisfaction. We'd like to discuss the warranty, recall issue, and any other concerns directly with you if possible. Please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Andrew Vultaggio - General Manager - andrewvultaggio@lithia.com

January 06, 2024

Chris was my sales rep. Dealing with him through the process of the details of the Audi and my test drive won me over. His relaxed approach and overall knowledge of auto res More

by JasRuss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Marhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Jan 08, 2024 -

Suburban Ford of Ferndale responded

It's great to know that Chris was able to provide you with the detailed information and relaxed service you needed at Suburban Ford of Ferndale. We appreciate your recommendation! Enjoy your Audi.

December 16, 2023

Dealer/ Man. @ General man. Never returned my calls about before purchase issue. Bad dealership reputation. More

by marr88
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Karlyon Kalasho sales, Antonio Sbrocca
Dec 18, 2023 -

Suburban Ford of Ferndale responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 399-1000. We look forward to hearing from you.

December 12, 2023

Service was professional. Salesperson, Theresa is awesome. She goes above and beyond to help her customers. If you're looking to purchase a good certified used vehicle. Vis More

by nathansw0208
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TeresaMarie D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Dec 12, 2023 -

nathansw0208 responded

Thank you Suburban Ford.

Dec 14, 2023 -

Suburban Ford of Ferndale responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

December 11, 2023

I had an issue and I contacted Tom regarding it and he handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anyti More

by Sophia
Recommend Dealer
Yes
Employees Worked With
TeresaMarie D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Suburban Ford of Ferndale responded

Hi Sophia, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

December 09, 2023

When i buy car it was in bad condition because 2 days after ,i need to go in mechanic and I spend 3200$ . More

by klementhoxhallari
Recommend Dealer
No
Employees Worked With
TeresaMarie D'Agostino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2023 -

Suburban Ford of Ferndale responded

Hi, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (248) 206-6800 and we will do our best to make this better. We hope to hear from you soon.

December 01, 2023

Theresa and Tom helped us getting everything we needed to complete the sale we were happy with our purchase More

by Kjb1010kb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TeresaMarie D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Dec 02, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale! We are always more than happy to assist you if anything else comes up. Take care!

Dec 02, 2023 -

Suburban Ford of Ferndale responded

Hi, we are happy we could make your experience a positive one! Thank you again for choosing Suburban Ford of Ferndale, and we hope to see you again soon!

November 12, 2023

Great dealership and wonderful employees. Very fast communication. Called me as soon as the truck I wanted.was available. Worked with me to get a competitive interest rate. More

by Rhonda Welch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Arcos
Nov 13, 2023 -

Suburban Ford of Ferndale responded

Hi Rhonda, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Nov 14, 2023 -

Suburban Ford of Ferndale responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

November 11, 2023

I love my dealership when ever I have a problem it's taken care of immediately all way ready to help More

by josielowe4646
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darin Fogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Arcos
Nov 12, 2023 -

Suburban Ford of Ferndale responded

Hi! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 12, 2023 -

Suburban Ford of Ferndale responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2023

Ferndale Ford is the worst dealership I have ever used. Finance officer screwed up the finance paperwork and warranty paperwork. It took almost 3 months to get everything straightened out. Numerous calls a More

by bacman3232
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
TeresaMarie D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker, Antonio Sbrocca
Nov 03, 2023 -

Suburban Ford of Ferndale responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 399-1000. We look forward to hearing from you.

Nov 03, 2023 -

bacman3232 responded

I live 4 hours away from the dealership and I drove there just for a particular truck I couldn't find anywhere else. I have been trying to reach someone there since the middle of August when I discovered the problems. I've lost count of how many times that I called the dealership. I had talked to several people and left several messages on voicemail. And no one ever responded until I talked to Antonio Sbrocca. Nicole the original finance person changed the finance paperwork after I left and drove home. She also put in the wrong numbers on the extended warranty. Charging me but not giving me what I paid for. I understand that Nicole is no longer employed there but it begs the question, how many other deals did she screw up that haven't been discovered. Since the early 1990's I have purchased and leased over 2 dozen new vehicles from different dealerships. And never had there been anything like this. As I said Ferndale Ford is the worst dealership I've ever dealt with. Kinda funny that I never heard from the dealership until I posted several negative posts on a bunch of automotive media sites. If you truly want to speak to me you have my contact info at the dealership. I'm done trying.

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