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Suburban Ford of Ferndale
Ferndale, MI
567 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 567 reviews
December 23, 2015
Lease Very friendly & helpful. Not pushy at all. Dealt with a newer sales person at first who didnt know a lot & didnt explain everything. But I followed up Very friendly & helpful. Not pushy at all. Dealt with a newer sales person at first who didnt know a lot & didnt explain everything. But I followed up with Darin who was very helpful & made sure my car was what I wanted. More
by Jmc
Employees Worked With
Darin folge
December 19, 2015
It was a wonderful experience I was very satisfied with the customer service experience I received and very happy with my sales person Ms.Shari Bell. I would recommend her to my fa I was very satisfied with the customer service experience I received and very happy with my sales person Ms.Shari Bell. I would recommend her to my family and friends. More
by Bettie Watkins
Employees Worked With
Shari Bell
December 17, 2015
My experience at SuburbanFord Ferndale Working with Fogle was very pleasant He explained every detail to me throughly Overall Good Customer service .I Appreciated everything was done the Working with Fogle was very pleasant He explained every detail to me throughly Overall Good Customer service .I Appreciated everything was done there At one time(paperwork etc) CarolYarber More
by Carol913
Employees Worked With
Darin Fogle
December 12, 2015
Having A Great Salesperson Makes A Difference My salesperson, Lila, is great. She is now at Suburban Ford in Ferndale, and doing a great job as usual. This is the 9th or 10th car my family has pur My salesperson, Lila, is great. She is now at Suburban Ford in Ferndale, and doing a great job as usual. This is the 9th or 10th car my family has purchased through her. Lila takes care of her customers, and does a wonderful job representing Ford. She is an asset to Suburban Ford! More
by mzallen55
Employees Worked With
Lilana Dedvukaj
November 29, 2015
very happy Everyone in the dealership was very nice and friendly and willing to help out and I do thank them all and have a bless holiday. Everyone in the dealership was very nice and friendly and willing to help out and I do thank them all and have a bless holiday. More
by Briyana123
Employees Worked With
Dominic Deramo
November 29, 2015
Fantastic help and customer service Great dealer to work with they have amazing customer service , got an amazing deal on a used car , I shopped around for a few months and they gave me Great dealer to work with they have amazing customer service , got an amazing deal on a used car , I shopped around for a few months and they gave me the best deal on the make and model I was looking for More
by Luis23guz
Employees Worked With
Anthony Charles
November 21, 2015
Buying a used car Great experience! Dennis Lietz was wonderful. He made the process so easy and explained everything to us he also walked us through the dealership and Great experience! Dennis Lietz was wonderful. He made the process so easy and explained everything to us he also walked us through the dealership and showed us the service dept.. I would definitely refer him and use him again! We will be back. I would also like to thank Colleen Coleman in the finance Dept. she is very professional and made the transaction so relaxing. More
by Karen
Employees Worked With
Dennis Lietz
November 18, 2015
Not Honest At All I Purchased a 2010 Escape from Ferndale Suburban and will never go back. They tried to trick me into buying an overpriced warranty, I purchased the e I Purchased a 2010 Escape from Ferndale Suburban and will never go back. They tried to trick me into buying an overpriced warranty, I purchased the exact same warranty for over half the cost a month later. I was told the tires we not leaking when I mentioned low tire pressure, I had to replace them within a week after sale. Pointed out rust before purchase and was told it was no big deal and within two months I was finding paint flaking off, I called David, Used Sales Manager and asked if they could fix it for me since I was just out of corrosion warranty and David was not helpful at all, wouldn't even work with me on a better price than I can get at any other ford dealer. Worst experience with a dealer that I have ever had, I would not recommend buying any vehicle from David the used car manager or any of the other staff, you will get taken. More
by Taken
Employees Worked With
David Sales Manager
November 16, 2015
Buying used car Overall was a good experiance. Dealer could have left me to dry but they worked with me and made it pleasent. Ill be back again! Overall was a good experiance. Dealer could have left me to dry but they worked with me and made it pleasent. Ill be back again! More
by Magic Mike
Employees Worked With
Anthony Charles
September 14, 2015
luv our car shout out to Dennis Lietz hello Dennis and crew this dealership is the best, great people fun enviroment and mainly the Finance Dept which is the shout out to Dennis Lietz hello Dennis and crew this dealership is the best, great people fun enviroment and mainly the Finance Dept which is the heart of the whole matter was so simple so easy just a great bunch of people there . Dennis thanks for your sweet scent of humor and the wonderful finance Lady could not do it without her, forgive me forgot her name you known who u r. Thanks again Husband and Wife luv our car More
by trucking1
Employees Worked With
Dennis Lietz
