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Suburban Ford of Ferndale

Ferndale, MI

4.3
580 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 580 reviews

June 23, 2016

Amazing! Love it! This dealership is so wonderful. Everyone here is very welcoming and kind! My sales employee Lila Dedvukaj was excellent! She did everything in her po More

by TylerCarr7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jun 23, 2016 -

Suburban Ford of Ferndale responded

Tyler, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Lila! Congratulations, and enjoy your first new car! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

June 19, 2016

New car leasing Suburban Ford in Ferndale and in particular salesman Nick Burns did an excellent job for me. He took extra measures to source their network the find t More

by Jjhhuhgytf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Nicholas Burns
Jun 20, 2016 -

Suburban Ford of Ferndale responded

We are so happy Nick was able to make your leasing experience a pleasurable one! Congratulations on the new vehicle and we hope to work with you again in the future!

June 07, 2016

Lila is the bast car sales person She is grate she takes her time to understand you then works with you to get you in a car that day I will all ways get my cars from her More

by Jay330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jun 08, 2016 -

Suburban Ford of Ferndale responded

We are happy you had such a great experience with Lila at our dealership. Customer service is our number one priority and we look forward to serving you again in the future. Thank you for your loyalty to Suburban Collection!

June 06, 2016

Great Salesman. I was looking at a terrain, but after dealing with Nick was quite impressed with his knowledge, and not forceful in pushing me to make a deal. After More

by jdleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael MacEachern, Nicholas Burns, Brad Rummer
Jun 08, 2016 -

Suburban Ford of Ferndale responded

Eric, thank you for your incredible feedback! It is great to hear that Nick could provide you with the best experience and customer service! We strive to make sure the customer is satisfied in every way and we are so pleased that you have been. We hope to work with you and soon.

May 27, 2016

Great car buying experience Recently bought a 2016 f150 from Nick Burns. The buying experience was second to none. Definitely will purchase again. Nick Burns made the experienc More

by Johncav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Burns, Brad Rummer
May 27, 2016 -

Suburban Ford of Ferndale responded

John, it's great to hear that your experience with Nick was smooth and trouble-free! Customer service is our top priority and we are happy that he provided that to you! Enjoy your new 2016 F-150 and we look forward to working with you again when you're ready for your next one!

May 24, 2016

Friendly and professional. Nick Burns did a good job finding, pricing and financing our Ford Edge. I would definitely recommend Nick and Suburban Ford to friends and family. More

by Brown1will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Burns, Brad Rummer
May 26, 2016 -

Suburban Ford of Ferndale responded

Thank you for your feedback and congrats on your new Ford Edge! It is great to hear that Nick could provide you with an enjoyable experience and we hope he can do that again next time you stop in!

May 22, 2016

Outstanding Customer Service! I recommend this dealership for it's excellent costumer service and friendly atmosphere. This was one of the cleanse service centers I've eve visited. More

by time8888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Monette
May 23, 2016 -

Suburban Ford of Ferndale responded

We are happy you had such a great experience at our dealership! Customer service is our number one priority and we look forward to serving you again in the future!

May 18, 2016

Excellant experience My wife and I came into the showroom at 2:00Pm and by 7:00PM had the car and color that will fulfill my wife's needs for years to come. Mo did a grea More

by Michael Doyle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Moe Doueik
May 19, 2016 -

Suburban Ford of Ferndale responded

Michael, we always appreciate positive feedback and we are happy to hear Moe met all of you and your wife's car shopping needs when you purchased your new vehicle! We look forward to servicing your vehicle and helping you out with the next one!

May 15, 2016

Visiting Suburban Ford of Ferndale has it's advantages! I recently selected Suburban Ford of Ferndale randomly not contemplating the results. In my personal preference I'm glad to have spoken with Anthony C More

by shelbsterdgt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Andrews, Anthony Charles, Colleen Coleman, Caitlin Holland
May 16, 2016 -

Suburban Ford of Ferndale responded

Thank you for your incredible feedback! It is great to hear that Anthony could provide you with the best experience and customer service! We strive to make sure the customer is satisfied in every way and we are so pleased that you have been. We hope to work with you again soon, and enjoy your Z71 Silverado!

April 29, 2016

Good Deal Gone Great If you're in the market for a used vehicle, you've got to see Dennis Lietz at Suburban Ford in Ferndale. My experience is a "Good Deal Gone Great". More

by Jesus GARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lietz
May 03, 2016 -

Suburban Ford of Ferndale responded

Congrats on getting your Flex! We are happy to hear that your experience was a "Good Deal Gone Great"! Customer service is our top priority and we are so thrilled that Dennis was able to get you into your new vehicle! We hope you are enjoying your Flex and we look forward to working with you again!

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