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Suburban Ford of Ferndale
Ferndale, MI
581 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 581 reviews
November 30, 2016
excellent customer service The staff in the service department are very knowledgeable and are will to help you. it is a very comfortable atmosphere. I recommend bring your car o The staff in the service department are very knowledgeable and are will to help you. it is a very comfortable atmosphere. I recommend bring your car or truck in for service. I left knowing that quality work was done on my automobile. More
by Cliffa86
Employees Worked With
Caitlin Holland, Kristin Walker
November 21, 2016
Make sure you verify and re-verify Wasted a day off work and 4 hours of driving to learn a used truck I had an appointment to look at was no longer available. It just shows a lack of r Wasted a day off work and 4 hours of driving to learn a used truck I had an appointment to look at was no longer available. It just shows a lack of respect for customers. I had even given my cell phone so they could call during my trip in case this happened. Apparently, they just didn't care. More
by Brian Cluff
Employees Worked With
Andrew in internet sales, Anthony Charles
November 10, 2016
Fantastic Dennis Lietz was a wonderful person through and through to work with. Didn't like the first car id rove and Dennis found me a new car to test drive an Dennis Lietz was a wonderful person through and through to work with. Didn't like the first car id rove and Dennis found me a new car to test drive and I fell in love. Thanks Dennis! More
by Sabrina LeeAnn Lawrence
Employees Worked With
Dennis Lietz
October 28, 2016
Superb Sale Man This was my second visit to Suburban Ford of Ferndale and both times I was pleased and treated with excellent customer service Kamin Davis is the best This was my second visit to Suburban Ford of Ferndale and both times I was pleased and treated with excellent customer service Kamin Davis is the best of the best thank you for making my car buying experience great!! More
by Denise86
Employees Worked With
Kamin Davis
October 18, 2016
Professional and friendly. Dennis Lietz, who was my contact, made this a friendly and professional experience. The AC was not working when I bought the car and we agreed that th Dennis Lietz, who was my contact, made this a friendly and professional experience. The AC was not working when I bought the car and we agreed that they would fix it which they did. More
by Auto
Employees Worked With
Dennis Lietz
September 30, 2016
Wonderful I had a wonderful experience. I was in and out quickly. I gave what I wanted my payments to be and they came back with the financing no money out of p I had a wonderful experience. I was in and out quickly. I gave what I wanted my payments to be and they came back with the financing no money out of pocket my trade in as my down payment. And my parents are $30 less than what I said was my limit. Very satisfied! More
by Donna
Employees Worked With
Kevin Maples, Dennis Lietz
September 26, 2016
Problem Vehicle Bought a vehicle that the starter blew on right after my first drive. Now I have a bunch of other issues and possibly engine issues. Go here at your o Bought a vehicle that the starter blew on right after my first drive. Now I have a bunch of other issues and possibly engine issues. Go here at your own risk. More
by Angryguy15
August 01, 2016
In and Out Amazing Experience. I was in and out. It was quick, straight to the point, and I left extremely satisfied. I would definitely go through this dealersh Amazing Experience. I was in and out. It was quick, straight to the point, and I left extremely satisfied. I would definitely go through this dealership, and Dennis Lietz for my next vehicle purchase. More
by Austin Zande
Employees Worked With
Dennis Lietz, Colleen Coleman
July 28, 2016
Very happy and satisfied customer😊 My experience at Surburban Ford was great, and to make it even better ,my sales lady Lila is the bomb!! She is very good sales person and she always g My experience at Surburban Ford was great, and to make it even better ,my sales lady Lila is the bomb!! She is very good sales person and she always get me what I want and what my budget can afford. I love my new Edge! Thank you Lila👍🏼 More
by Julez
Employees Worked With
Lila Dedvukaj
July 15, 2016
Renewing Lease was an old customer of Ed Schmidt ford I missed the roses - they made me feel very special! I am not comfortable with the additional sales pitch that add on more money to my money Dollar I missed the roses - they made me feel very special! I am not comfortable with the additional sales pitch that add on more money to my money Dollar usually after I have decided what I want and can afford with my salesperson. That should be the end of what my payment will be. More
by MickeyMouse1
Employees Worked With
Shari Bell, Brad Rummer
