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Suburban Ford of Ferndale
Ferndale, MI
566 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 566 reviews
May 25, 2024
This is my third time going through this dealership for leasing. The process is always easy and hassle free. leasing. The process is always easy and hassle free. More
by Pinkylee1@yahoo.com
Employees Worked With
May 04, 2024
10 out of 10 for excellent customer service my salesman was very patient and detail oriented as he explained the gadgets in my Mercedes-Benz. I have purchased from two other suburban locations in the past, was very patient and detail oriented as he explained the gadgets in my Mercedes-Benz. I have purchased from two other suburban locations in the past, however, Suburban Ford of Ferndale is the best yet !!!! More
by coldest winter ever
Employees Worked With
Everyone was great
April 16, 2024
Sales person was courteous, not pushy, fair negotiation. The entire purchase process was a departure from what people typically experience at dealerships. The entire purchase process was a departure from what people typically experience at dealerships. More
by johnlati
Employees Worked With
Ali
April 04, 2024
I would like to say Julian really did help us out. This is Karen. I know sometime back. I was kind of upset about the vehicle but he did a great job and I just wanted to let you guys know that Julian This is Karen. I know sometime back. I was kind of upset about the vehicle but he did a great job and I just wanted to let you guys know that Julian he was our sales person and we bought a used Ford Ranger so I need someone to contact me about this because I feel bad given him a not a good report, but he was absolutely out of his way and helped us in every way he could. More
by Phart824
Employees Worked With
It was Julian in sales and Nicole and a credit department
February 14, 2024
The only reason I giving 4 stars is because it may have just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer service was amazing, kept me in the loop as far as the progress of the battery, but I must omit that it was a bit stressful, to have to wait as long as I did. More
by stan.will40
Employees Worked With
