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Suburban Ford of Ferndale

Ferndale, MI

4.2
566 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 566 reviews

July 30, 2024

All was well deal completed in about 5 hours and I was out with my cara More

by snowden1780
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Suburban Ford of Ferndale responded

We're glad to hear all went well for you at Suburban Ford of Ferndale and everything was completed promptly. Thank you for your review!

July 24, 2024

Our experience with Josh was great! He was helpful, thoughtful, and very knowledgeable throughout the entire process. More

by Stevejackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Arcos
Jul 25, 2024 -

Suburban Ford of Ferndale responded

Thank you for your review! We're delighted to hear that Josh provided you with such a positive experience at Suburban Ford of Ferndale. Thanks for sharing your feedback!

July 22, 2024

My interaction with Mark was great. He. Understood my preference and budgeting needs. Make the deal which was win-win for both the sides More

by Anamika
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Suburban Ford of Ferndale responded

Hi Anamika, we're delighted to hear that Mark provided a win-win experience for you at Suburban Ford of Ferndale. Thanks for sharing your positive feedback!

July 18, 2024

AVOID SERVICE AND CONTRACTS IN THIS PLACE! !! I have decided to buy my used car with this dealer in 2023, I decided to give them the confidence and peace of mind of being able to buy my car in More

by david m.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Marhofer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Cornell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Suburban Ford of Ferndale responded

Hi David, I'm truly sorry to hear about your experience. This is definitely not the level of service we aim to provide and I apologize for any inconvenience caused. I'd like to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Christopher Scott - Service Manager - christopherscott@lithia.com

July 16, 2024

I called and talked with Darren Roberts about pricing and he worked with me to get the price I wanted on an Explorer ST. After calling several dealers around the country I was almost shocked to NOT get the " More

by Matt C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Roberts, Derrick Walker
Jul 16, 2024 -

Suburban Ford of Ferndale responded

Hi Matt, we're delighted to hear that Darren and Derrick provided such exceptional service during your visit to Suburban Ford of Ferndale. Thanks for sharing your experience and for recommending us! Enjoy the new Explorer!

July 15, 2024

I will recommend my family to do business there my saleman Darrin very professional a More

by Cassandra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin
Jul 16, 2024 -

Suburban Ford of Ferndale responded

Hi Cassandra, thank you so much for your recommendation! We're glad to hear that Darrin provided excellent service and we look forward to seeing you soon.

July 14, 2024

I’m so glad I came here. I saw my dream car online and drove off the lot in it the next day! More

by Mimi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TeresaMarie D'Agostino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Suburban Ford of Ferndale responded

Hi Mimi, we're so glad you came to see us! Enjoy your new ride and let us know if you need anything in the future.

July 12, 2024

Fast friendly and very eager to make sure I got the vehicle I wanted. Will definitely be a repeat customer. More

by lorisellers61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Suburban Ford of Ferndale responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Suburban Ford of Ferndale made your experience enjoyable. We look forward to serving you again in the future!

June 05, 2024

Sammy was great. The process was simple. Pleasant fast and efficient. Would buy from again. More

by Jerry Adams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Vultaggio
Jun 07, 2024 -

Suburban Ford of Ferndale responded

Thank you for your kind words about Sammy and our team at Suburban Ford of Ferndale, Jerry. We look forward to working with you again down the road!

May 31, 2024

Sales person was the best. I will return when I need more vehicles. He went way beyond my expectations More

by Michaelsundberg36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Suburban Ford of Ferndale responded

Hi Michael, we're delighted to hear that our salesperson exceeded your expectations at Suburban Ford of Ferndale. We look forward to assisting you with future vehicle needs!

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