Suburban Ford of Ferndale
Ferndale, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Everyone was friendly, helpful and professional at Suburban Ford of Ferndale. Our salesperson, Jake, and the Service Manager, Kevin, were great. The car was in good condition at a good price and so Suburban Ford of Ferndale. Our salesperson, Jake, and the Service Manager, Kevin, were great. The car was in good condition at a good price and so far is running well. My only complaint is that they aren't up to speed on the 2023 used EV tax credit, which requires a special letter be provided to me and then to the IRS in January 2024. The IRS guidance isn't very helpful, but I'd expect a large dealer network like Suburban to handle something like this better. More
They did what they said they would do. We discussed a price over the phone on the vehicle and also the trade in value of my current vehicle and they held to their word based on my word of We discussed a price over the phone on the vehicle and also the trade in value of my current vehicle and they held to their word based on my word of my vehicle’s condition. We had an excellent buying experience at Suburban Ford thanks to Mark. More
Easy process from start to finish. Leon was great to work with and I plan to continue to do so for future vehicles. Leon was great to work with and I plan to continue to do so for future vehicles. More
The customer service was excellent. Fast but still knowledgeable. Helped me all the way until I drove off in my new truck. Fast but still knowledgeable. Helped me all the way until I drove off in my new truck. More
Mike, and Darin are the best! They went out of their way to solve the truck bed problem. They came up with a workable solution. They went out of their way to solve the truck bed problem. They came up with a workable solution. More
Poor communication. Trying to reach kevin maples about my warranty seems impossible. I don't know what kind of games they are playing but I am sick of being ignored and Trying to reach kevin maples about my warranty seems impossible. I don't know what kind of games they are playing but I am sick of being ignored and told I will get a call back. I have never in my life played phone tag this much with a professional business. I love my car that I purchased but the warranty is scam and I'm done paying for it!! More
The vehicle I purchased back on March 31st, 2022 is currently in their service department for transmission issues. This is the 2nd time my vehicle has been in their service department. My first visit I currently in their service department for transmission issues. This is the 2nd time my vehicle has been in their service department. My first visit I was informed nothing was wrong, and my check engine light came on because of a part being “dirty” and to not be concerned. After my vehicle went out on 1/4/23 I scheduled an appointment for 8am Tuesday 1/10 as that was the soonest they could get my vehicle in. My car had to be towed to their location on 1/9 due to the car not being in running condition. As of 5:00pm on Wednesday 1/11 still has yet to be diagnosed. Multiple attempts to get even that information was made but when they finally answered their phone they said “we were just about to call you, our transmission guy is backed up and your car is still not diagnosed.” When I asked when they anticipate to assess my vehicle their response was we do not know. I requested to speak to a manager to where I was transferred, then had to leave a voicemail. After still not being contacted back I called again and was informed he was not even on site today. Suburban Ford of Ferndale still has my only vehicle in their possession and still has not even been diagnosed. As a single mother this is very inconvenient and how this has been handled thus far is very disappointing and frustrating. Please do everything in your power to avoid this location. More
LIARS! WORST SERVICE EVER! Service Manager Mr. PERKINS COULD CARELESS ABOUT THE CUSTOMERS!! I have been lied to regarding a safety issue with the DRIVER'S S WORST SERVICE EVER! Service Manager Mr. PERKINS COULD CARELESS ABOUT THE CUSTOMERS!! I have been lied to regarding a safety issue with the DRIVER'S SIDE DOOR ON MY CAR for months! Service ADMITTED my door NOT OPENING IS A SAFETY CONCERN ordered my car door AND GAVE IT AWAY & basically ignored my calls for then last 2 months or lied when they did answer! I am being told the door will be available sometime in JANUARY 2023, BUT IN THE MEANTIME KEEP JUMPING OVER FEOM THE PASSENGER SEAT TO THE DRIVER'S SEAT!!! I HOPE NO ONE EVER GOES TO THIA DEALERSHIP!!! HORRIBLE SERVICE!! I CALLED FORD CUSTOMER CARE AND THEY CAN'T GET ANY HELP FROM THIS DEALER EITHER!!!!! More
First time ever leasing a Ford. I made an appointment online for the first service. Very disappointed. My appointment was @ 10:45am ,never received help until 11:30, then had to wai I made an appointment online for the first service. Very disappointed. My appointment was @ 10:45am ,never received help until 11:30, then had to wait an hour for the shuttle and car wasn’t ready until 4 pm. After getting my car I noticed the center console is out of sync and delayed which wasn’t a problem prior to the service. I dropped back in to see if they could repair and they told me I had to make an appointment and they weren’t sure if it was fixable and sounded like an internet problem. What the what the?? Not feeling like I should ever lease a Ford again. More