Back

Suburban Ford of Ferndale

Ferndale, MI

4.2
566 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
Contact Dealership

21600 Woodward Ave

Ferndale, MI

48220

Directions

By Type

Showing 566 reviews

March 27, 2023

Everyone was friendly, helpful and professional at Suburban Ford of Ferndale. Our salesperson, Jake, and the Service Manager, Kevin, were great. The car was in good condition at a good price and so More

by benmceach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Leal
Mar 30, 2023 -

Suburban Ford of Ferndale responded

Hi Hello, we appreciate you taking the time to leave us this feedback. We would like to have a better understanding about your experience. Please reach out to us at (248) 399-1000 at your earliest convenience and we will do our best to resolve this with you.

March 25, 2023

They did what they said they would do. We discussed a price over the phone on the vehicle and also the trade in value of my current vehicle and they held to their word based on my word of More

by Greg.ceremuga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Walker
Mar 28, 2023 -

Suburban Ford of Ferndale responded

Hi Greg, thank you so much for your positive comments about Suburban Ford of Ferndale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2023

They are Always friendly with relatively fast service. They text often about the progress of my car. More

by scottallenmyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Perkins, Dequoan Jones
Mar 27, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 20, 2023

Easy process from start to finish. Leon was great to work with and I plan to continue to do so for future vehicles. More

by mpatchett07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Suburban Ford of Ferndale responded

Hello, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Ferndale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 19, 2023

The customer service was excellent. Fast but still knowledgeable. Helped me all the way until I drove off in my new truck. More

by Shimnka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Suburban Ford of Ferndale responded

Hi Shimnka, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

March 18, 2023

Mike, and Darin are the best! They went out of their way to solve the truck bed problem. They came up with a workable solution. More

by jeffh8104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darin Fogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Goltz, Brycen "Bruce" Collins
Mar 20, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 11, 2023

Poor communication. Trying to reach kevin maples about my warranty seems impossible. I don't know what kind of games they are playing but I am sick of being ignored and More

by Kayla
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Maples, Jacob Leal
Jan 17, 2023 -

Suburban Ford of Ferndale responded

Hi Kayla, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.

January 11, 2023

The vehicle I purchased back on March 31st, 2022 is currently in their service department for transmission issues. This is the 2nd time my vehicle has been in their service department. My first visit I More

by Spangler23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Cornell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.

December 28, 2022

LIARS! WORST SERVICE EVER! Service Manager Mr. PERKINS COULD CARELESS ABOUT THE CUSTOMERS!! I have been lied to regarding a safety issue with the DRIVER'S S More

by Docerlanda Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Perkins, Nehemiah Arnold
November 02, 2022

First time ever leasing a Ford. I made an appointment online for the first service. Very disappointed. My appointment was @ 10:45am ,never received help until 11:30, then had to wai More

by Dap
Recommend Dealer
No
Employees Worked With
Christina Cornell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nehemiah Arnold
Nov 06, 2022 -

Suburban Ford of Ferndale responded

Dap, Please reach out to our service manager Andrew Perkins to discuss your visit in more detail. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you, Pat Klein Suburban Ford of Ferndale

Nov 06, 2022 -

Dap responded

I will try speaking with Andrew in the hopes of getting the problem resolved.

...
15
...