Suburban Ford of Ferndale

Julian, Antonio and the entire team at Suburban Ford were amazing to work with. I’d recently worked with several dealers across the country, and I can attest that these guys are as good as any! They hooked m amazing to work with. I’d recently worked with several dealers across the country, and I can attest that these guys are as good as any! They hooked me up with a good-as-new luxury car at a great price. Highly recommend!!! More

Seemingly unorganized and Not customer oriented in working for customer service after point of sale. working for customer service after point of sale. More

Our salesman, Leon Stoudemire was awesome! This was my first time meeting him. This dealership was close to home and I selected him after reading reviews from this very site, DealerRater. I wa This was my first time meeting him. This dealership was close to home and I selected him after reading reviews from this very site, DealerRater. I was not disappointed. The reviews were right. He was very professional, knowledgeable, and most important to me, honest and straight-forward about the options I had in my price range. He got me into the vehicle I am pleased with. I'm sure he can do the same for you! Team Leon Stoudemire! Just another observation, meeting with the finance department is never the most fun thing about the new automobile experience, especially when you are on a budget in this current economy. Tone down the pressure about 2-3 notches in purchasing additional options when you have already reached your limit. Anxiety reached about a 8 and half. More

After inquiring about a vehicle in stock, Lane gave me a significant amount of attitude because we were shopping around. I wasn’t ready to commit to any one vehicle yet, and when I tried to tell her that, s significant amount of attitude because we were shopping around. I wasn’t ready to commit to any one vehicle yet, and when I tried to tell her that, she hung up on me. More

Just a special thank you for letting me drive every car on the lot. Love my final choice. I'll always remember your kindness and patience. on the lot. Love my final choice. I'll always remember your kindness and patience. More

i cancelled a warranty in feburary and nothing happened. the manager had me on hold for 30 mins and i would refer this dealership to my worst enemy the manager had me on hold for 30 mins and i would refer this dealership to my worst enemy More

Professional and kind. I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ More

First time here. Will be back for sure. Great staff. Clean environment. And good coffee! Will be back for sure. Great staff. Clean environment. And good coffee! More

I am always pleased with the service at Suburban Ford. This is my second Ford vehicle. Suburban Ford does a great job making sure their customers are satisfied. This is my second Ford vehicle. Suburban Ford does a great job making sure their customers are satisfied. More

Drove 10 plus hours to pickup purchased truck. Also ordered a cover for the bed. The truck was not exactly as described ( very poor pdi work on body.) The used car manager unwilling to work with m Also ordered a cover for the bed. The truck was not exactly as described ( very poor pdi work on body.) The used car manager unwilling to work with me to make right. The cover I had order was ford factory cover, when they received it the did not pay attention that it had already been opened. I planned to install it on site as I needed dry storage for luggage on travel home. Hardware was missing. The parts mgr says sorry not sure what I can do… One week one day later nothing from them. I could go on that it took them almost 6 hours to complete the deal, sure I could have walked but they would not give my cashiers check back for at least 15 days per the used car mgr. Don’t do business with them. More