Suburban Chrysler Dodge Jeep Ram of Troy - Service Center

Update: I received a call today from a representative of the service department. He explained to me that the 120 USD we paid was not the cost for 1 oil change but for a package of 3 oil change and tire rota the service department. He explained to me that the 120 USD we paid was not the cost for 1 oil change but for a package of 3 oil change and tire rotation services. Most terrible service!!! I have been a loyal customer with Suburban Chrysler Dodge Jeep Ram of Troy service center for many years and there have been a few minor issues with your service department, but nothing mayor.  This time our experience was so extremely bad that I am considering not doing any future business with dealership again.  My wife brought a Mopar coupon for an oil change for 29.95 USD for the synthetic oil change with her to the service which I just downloaded the same day from the Mopar WEB page.  I kind of can accept that the coupon was not accepted (also it has been accepted in the past) because the fine print indicates that the offer is valid for an oil change up to 5 quarts of oil and my Grand Cherokee needs 5.9 quarts of oil. Also the same fine pint of the coupon stats that “… additional charges may be applied for engines with oil capacity that exceeds 5 quarts …”  I think it is absolutely out of any logical context that the cost for the oil change increases form 29.95 USD for 5 quarts up to 150 USD for 5.9 quarts. Finally my wife payed 120 USD because the service advisor saw some kind of membership of me in the system. But still – a price increase from 29.95 USD to 120 USD because of 0.9 quarts of additional oil does not make any sense. And instead of using full synthetic oil semi synthetic was used for the service. This is an increase of 300% and less quality. This was by very far the most expensive oil change I have ever had in my live and I will for sure not pay this amount of money again.    And the cherry on the pay … At the checkout my wife asked for a cost estimate for changing the spark plugs for our car. The provided cost estimate was 1,500 USD. One Thousand Five Hundred US Dollars for changing 6 spark plugs!!! This is ridiculous - this is absolutely unbelievable. Fortunately she asked just for curiosity. I just replaced the spark plugs myself the weekend before. In total I played just below 60 USD for the set of 6 spark plugs and a set of intake manifold intake gaskets. I took me about 4 hours to finish the work. Nothing that would even near justify a cost of 1,500 USD.  Just a few days after the service I noticed a leaking motor mount and a another advanced leak in the automatic transmission oil pan. I would have expected the service advisor should have told us this. All together this was a terrible experience and I would highly recommend to everybody to avoid this service center. More

We had an appt for three weeks. We arrive at the dealer from out of town. Wait three hours, and George says they dont have the part needed for the repair. The literally called us and told us they had the p from out of town. Wait three hours, and George says they dont have the part needed for the repair. The literally called us and told us they had the parts and come in for the scheduled appointment. Terrible communication. George didn't seem to care much at all that we waster our entire day and have to come back ... OH! he gave a $10 discount on the invoice ! Complete Joke !! More

Jamie Hoffman service needs to improve. Jamie has been Jamie Hoffman service needs to improve. Jamie has been involved in all the repairs and each time the vehicle was picked up, it needed to be brought b Jamie Hoffman service needs to improve. Jamie has been involved in all the repairs and each time the vehicle was picked up, it needed to be brought back. No ride along was ever performed with us nor any contact to ensure the issues were resolved. Isn't that the goal? To ensure the issue are resolved, I guess I'm wrong and the goal is to bill out as many unneeded parts. More