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Suburban Chrysler Dodge Jeep RAM FIAT- Service Center
Ann Arbor, MI
70 Reviews
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70 Reviews of Suburban Chrysler Dodge Jeep RAM FIAT- Service Center
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December 13, 2015
always welcome! I have always been made to feel welcome when I visit for service, or for looking to buy a car. Very friendly service staff and salespeople. I have always been made to feel welcome when I visit for service, or for looking to buy a car. Very friendly service staff and salespeople. More
by evie0120
Employees Worked With
Ilir Lako
October 16, 2015
Overcharged & Unprofessional Just had the worst service experience with my Grand Cherokee. Took it in for starting problems. I looked it up ahead of time and saw that this problem Just had the worst service experience with my Grand Cherokee. Took it in for starting problems. I looked it up ahead of time and saw that this problem was due to a part on recall. The service advisor named Ilar said they would do the recall work first and then see if additional work was necessary. He later called to tell me that my car needed a new starter wire. He said the price to do that was 350 something dollars. I believe that price was very inflated because that part does not cost 250 dollars . Also, they have not yet done the recall work as we had agreed. When I went to pick up the car, there was still a $50 charge on my bill for a check up that I hadn't asked for and that we have not agreed upon. I disputed this charge with Ilar and reminded him that we had agreed to first fix the recall then see if further checks were necessary. He he was very disagreeable and unprofessional. Overall, a really disappointing experience at this dealership. I will try to take my car to Lansing from now on for service. More
by LongtimeJeepOwner
August 13, 2015
5 star service I recently had my car repaired at Suburban of Ann Arbor, my Patriot had some minor body damage. Eric Brower was able to help me out with a loner car, I recently had my car repaired at Suburban of Ann Arbor, my Patriot had some minor body damage. Eric Brower was able to help me out with a loner car, which was a huge help. My Jeep was ready within a few days. Suburban of Ann Arbor really takes care of their customers, and go above and beyond at all times. More
by ADS1983
Employees Worked With
Eric Brower
May 25, 2015
Oil Change Service Great Job! The oil change service was fast, friendly, and priced right. The Parts guys were thorough to make sure I got the right part. Cashing out Great Job! The oil change service was fast, friendly, and priced right. The Parts guys were thorough to make sure I got the right part. Cashing out was quick and easy. Thanks. More
by MiniVan Owner
Employees Worked With
Rick Wresche
April 08, 2015
Worth the drive ! Although I live in Canton, the closest dealer to me is a big dissapointment. I needed several recall fixes. Surburban service department people wer Although I live in Canton, the closest dealer to me is a big dissapointment. I needed several recall fixes. Surburban service department people were friendly and helpful. It was also very nice to see they have a woman working in service ! As an engineer myself, it was nice to have a dealership recognize that women not only drive vehicles, but design them, therefore understand them as well. Fast, friendly service...can't ask for more than that ! More
by reneelarose
Employees Worked With
Katherine and Kevin
March 20, 2015
Best customer service around I recently purchased a certified used 2013 Jeep Patriot, from a dealership outside of Suburban of Ann Arbor. Three days into my new Jeep I realized my I recently purchased a certified used 2013 Jeep Patriot, from a dealership outside of Suburban of Ann Arbor. Three days into my new Jeep I realized my rear suspension was in need of attention. I reached out to the dealership I purchased my Jeep from and was met with a dead end. Upset and very concerned about what I just bought, I reached out to Suburban of Ann Arbor. I immediately felt the importance they upheld towards customer service. I also met Eric Brower, Retail Operations Manager at Suburban. Eric is a stand up guy who truly cares for his customers and his Suburban family. My Jeep was fixed and I'm now a Suburban customer for life. More
by ADS1983
Employees Worked With
Eric Brower
April 11, 2014
Service for Chrysler Dart 200 I have a corporate leased vehicle which needed a tire and rim replacement. During my first visit, I was given incorrect information which lead to a v I have a corporate leased vehicle which needed a tire and rim replacement. During my first visit, I was given incorrect information which lead to a very confusing situation. However, when I returned, Jame Boyer helped to sort out the entire problem. Jamie provided excellent customer service, arranged for rental car transportation, and went above-and-beyond to help correct the misunderstanding. More
by nmgreen
Employees Worked With
Jamie Boyer
March 27, 2014
I not only purchased my 2004 Jeep from Suburban Chrysler/Jeep in Ann Arbor back in 2004, but also have had it serviced there for the past several years. The quality of work done by the technician Chrysler/Jeep in Ann Arbor back in 2004, but also have had it serviced there for the past several years. The quality of work done by the technicians/mechanics is "excellent" in my book. The reason for my long association with Suburban is due to one of your service personnel named ILAR. I know if I have any service repairs/issues I can always depend on Ilar to resolve them. He is a perfect "gentleman" among other qualities of being patient, kind, courteous and above all he knows his vehicles. He is one who takes his position very serious and deserves a high amount of praise for a "Job well done". "Thank You" Ilar. You are the Best. Theresa W More
by westt
Employees Worked With
ILAR
December 01, 2013
I was in an accident the Thursday before Thanksgiving, and the next day, I and took my Town and Country to Suburban Chrysler Jeep of Ann Arbor to make an appointment to have the necessary repairs done. Ja and the next day, I and took my Town and Country to Suburban Chrysler Jeep of Ann Arbor to make an appointment to have the necessary repairs done. Jamie Boyer, the collision manager met me in the service bay, took a look at the damage and explained that he could start the work on Monday but would need my car until Friday since the dealership would be closed on Thanksgiving. I am a wheelchair user and my car has been extensively modified with a lowered floor, ramp, swivel drivers seat, low effort steering and breaking systems. I told Jamie that I would need to call around to see if I could find a wheelchair accessible van to rent so that I would have some way to get around since I had various appointments that week. I said I would get back to him. I explained that I was leaving for Florida the Monday following Thanksgiving and if I couldn't find a rental van, I would have to wait to have my car repaired when I returned. But I much preferred to have my car repaired before I left town. Renting a wheelchair accessible van is not only expensive ($100/day), it is virtually impossible to find one with the same modifications. I did find a van that had a ramp but not the modifications necessary for me to transfer to the front seat and drive myself. But my daughter said that she would be my driver, so I called Jamie to say that he could start the work. When I mentioned that the van would cost $100/day (not including the $95 for pick up and delivery), he said that he would do everything he could to have the van back to me on Wednesday. This is what Jamie did: He sent two people to pick my van up from my house on Monday morning; called on Wednesday to let me know that the van would be ready by the end of the work day (when I asked what time he closed on Wednesday...this is the night before Thanksgiving mind you..., he said "right after we finish your van and deliver it to you); delivered it to my garage on Wednesday at around 6:00. This job was not straight forward due to the modifications to my van. But, in spite of some challenges, Jamie was determined to get the job done by Wednesday night, and he did it. I am so impressed. This kind of customer service is really rare and I am so impressed. Jamie made Suburban Chrysler Jeep of Ann Arbor look like a great company. In my opinion, he should be acknowledged for his service and for his integrity. I personally give him the official "Great Guy" award. Suburban Chrysler Jeep of Ann Arbor has a customer for life. Sincerely, Kris Kurnit More
by kriskurnit
Employees Worked With
Jamie Boyer
