Suburban Chrysler Dodge Jeep RAM FIAT- Service Center

Thank you so much for the experience I had I am a very happy and satisfied customer thanks ☺️ again happy and satisfied customer thanks ☺️ again More

Every one was courteous, and my work was done in a timely manner and every thing was done right the first time ! manner and every thing was done right the first time ! More

Hello Mr Greene I’ve owned a Dodge Ram since 2018 and up until recently have gotten great service. Prompt calls / updates etc. My recent experience (currently in process) is nothing short of terrible and up until recently have gotten great service. Prompt calls / updates etc. My recent experience (currently in process) is nothing short of terrible and I’m in the market looking for a vehicle and I will likely be taking my business elsewhere. I dropped off (scheduled) my truck yesterday (Monday) for 7/730am appointment to have my antenna replaced (and a multi point inspection since we are headed out on a road trip) and from the beginning it was downhill. Larry seemingly was lost looking up my record and didn’t know what I was there for and once that got straightened out was told should be done by noon. Noon comes and goes no call I call leave a message and no call back no text (all of which is very unusual base on my previous experience (was used to text updates) so I call again..Larry seemingly inconvenienced simply said they’re backed up and should be done by EOD no customer service skills whatsoever. I call again (again no text updates or calls) and leave a message he does call back later to tell me won’t be till tomorrow again seemingly put out. Wasn’t until I pressed he offered up a loaner but the car should be ready by EOD today??? I have work and kids this is ridiculous for a scheduled service / repair visit. This service experience has lost you a customer and I will steer anyone I know away from Suburban if this is not remedied quickly. Thanks Jason More

Long wait to dropp off my car with an appointment. Now a can't get them to respond to me about what's wrong with my car or when I might get it back. I have texted, called, and left messages. Absolu Now a can't get them to respond to me about what's wrong with my car or when I might get it back. I have texted, called, and left messages. Absolutely no customer service. You best go somewhere to someone who cares. Very unhappy More

Customer service was great. Responded to me very quickly. Solved problems in a timely manner. Responded to me very quickly. Solved problems in a timely manner. More

The service at Suburban Chrysler Dodge Jeep use to be fantastic. However, over the past year, it has slipped. I had a minor accident in Nov 2022. and between Lithia and Suburban Jeep I still do not have fantastic. However, over the past year, it has slipped. I had a minor accident in Nov 2022. and between Lithia and Suburban Jeep I still do not have a vehicle. I will re-iterate that -- it has been 5 months and this dealership family still cannot fix the van I am leasing. No offer of temp rental, or assistance in helping me with my current lease. There is a constant shifting of timeline, and even service members do not even know the status of my vehicle at any given moment. Beyond disappointing. When I hear it is complete (it wasn't) and then immediate had to go back to Suburban because of a check engine light, meaning they did not solve the problem. No one answers phones. No one responds to text through their system. More

Have been unable to resolve non functioning of the TTPMS system purchased for towing of my fifthwheel rv. Service department has not been able to get help to pair truck to rv. Software issue not of great im system purchased for towing of my fifthwheel rv. Service department has not been able to get help to pair truck to rv. Software issue not of great importance to Mopar. We purchased for safety of potential tire problems. Mopar has not helped us or the service department. Will return to GMAC for next truck More

Chris the service manager took my concerns to the Store Manager and they completely took care of my concerns...I will be back for all of my maintenance issues. Thanks Robert Manager and they completely took care of my concerns...I will be back for all of my maintenance issues. Thanks Robert More

Sean is very kind and provides an excellent service, we left very grateful for his attention and his good work both as a professional and as a person. left very grateful for his attention and his good work both as a professional and as a person. More

When I called in about possibly fixing my existing key FOBs, as well as making a new key FOB, Chris Graham enthusiastically explained what he could do. We both knew that once a FOB has degraded, it l key FOBs, as well as making a new key FOB, Chris Graham enthusiastically explained what he could do. We both knew that once a FOB has degraded, it likely won’t stay fixed permanently, but has use as a backup, without guarantees. While the new FOB was being configured, Chris dismantled, repositioned the slipped contacts within, then reassembled, five FOBs, including 3 cheap aftermarket ones. He improved two and determined two were useless. He did all this before others had completed the new FOB. He was happy to do it even though there could be no charge for it. The best part is that he was so focused, explanative, even instructive, and always enthusiastic. John Briegel More