Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Suburban Chevrolet - Service Center

Eden Prairie, MN

not yet
rated
1,173 Reviews
Call Service Center (952) 900-5747

1,173 Reviews of Suburban Chevrolet - Service Center

Sort by
January 28, 2021

Austin was very helpful. He said the van would be worked on first thing Monday and it was. He was very helpful in keeping me informed. More

by badshot2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Brandt
Report | Print
January 28, 2021

I’ve received great customer service! Very happy with Austin’s communication and immediate response. Will definitely continue to service my 2014 Chevy Tahoe at Suburban Chevrolet. More

by NIKKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala, Melissa Sauer, Tom DeMorest, Austin Brandt, Carissa Miller
Report | Print
January 26, 2021

The service department at Suburban Chevrolet is always helpful and timely at getting the work completed. They do a nice job of communicating what work needs to be done and the cost of the repairs. More

by GMC Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala, Austin Brandt
Report | Print
January 25, 2021

As usual, I was greated cheerfully and courteous. When service was complete I was informed of other required service that is due. Thanked for the opportunity to help. More

by DJM1082
Recommend Dealer
Yes
Employees Worked With
Austin Brandt
Report | Print
January 22, 2021

It was great, pretty low waiting time and a nice, warm waiting room. I came in to have my vehicle inspected because of a recall and was at the dealership for less than half an hour. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Brandt
Report | Print
January 22, 2021

Exceptional service on this visit. Regular and timely response from Melissa and she handled the coordination and coverage of the service by the warranty company. More

by KPLATH0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
Report | Print
January 21, 2021

DO NOT buy from Suburban Chev in Eden Prairie, MN or get your car repaired from here. They will do whatever they can to void out part warranties whenever they can. Had a brand new PVC valve installed in my More

by jkohls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Miller
Report | Print
Jan 21, 2021 -

Suburban Chevrolet responded

We apologize for the situation. However, the repair was done under factory warranty. The parts used were covered under the factory warranty. Only when the parts are purchased independently or on a repair order do they come with an additional 2 year warranty. Most auto manufactures warranty policies on parts are similar, if not exactly the same as GM. As the vehicle is out of the original manufacturer warranty the $1775 repair is not covered. GM offered $200 towards the repair, and we matched that with another $200. We believe our offer is fair.

Jan 21, 2021 -

jkohls responded

So that brand new part was only under warranty for 4 months? That is fair?? Why dont you do the right thing and honor that parts two year warranty. there are warranties for this exact reason and you are voiding because it works best for your dealership. So that powertrain warranty was for 100,000 miles. if that part failed at 99,999 miles and i got replaced under the powertrain warranty, then it fails at 100,001 miles it wouldn't be covered?

Jan 21, 2021 -

Suburban Chevrolet responded

It was put in under the factory warranty. We are not voiding a warranty, your factory warranty from GM has expired. It does not come with an additional 2 year warranty. If the repair was done after the factory warranty had expired and was paid for by yourself then the part would have a 2 year warranty on the part only(does not include labor). There is no 2 year warranty on a part replaced under the factory warranty. Your vehicle came with a 5yr/100,000 powertrain warranty. At the time of your repair you had 98,481 miles on the vehicle, leaving you with 1519 miles of the factory warranty remaining. You now have 136k miles on the vehicle. The estimate of $1769.65 is based off of another shops diagnostics. Parts total comes to $468.16. With the GM credit of $200 and our offer to match of $200 that brings your parts down to $68.16. The labor to complete the repair is $1175.49. We feel this is more than fair.

Jan 22, 2021 -

jkohls responded

Sa total of $1243.65? If that is the case that is not the way it was explained to me over the phone. The two gentlemen I spoke with had said that after GMs discount and the dealership's discount the total would be around $1650. I also received this message from corporate yesterday stating that a factory warrant does not void out the parts warranty. "Please know, most part repairs by a Chevrolet service department, outside of the applicable vehicle warranty, receive a parts warranty. For complete program details, please visit: https://www.mycertifiedservice.com/auto-parts-warranty.html. If the factory warranty expires, but the part was repaired, the part repaired will follow the parts warranty, not the factory warranty as it was a replacement/repair part." Also this is clearly a chronic problem for the Equinox. When your service people repaired it the first time they told me so because Chevy didnt make the exhaust port/hole large enough and can freeze shut in the winter. Maybe Chevy should do something to fix this issue. So what offer is it?

January 20, 2021

Everyone at Suburban was great to work with. It was easy to make an appointment and I was able to get a car to use for the day which was a huge help. Service staff was friendly and knowledgeable. More

by brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer, Austin Brandt, Carissa Miller
Report | Print
January 20, 2021

I always get great service from Melissa and her team. However I was quoted $150 to diagnose a check engine light which I think is a bit excessive. More

by TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
Report | Print
January 19, 2021

I am very happy with the service l received on my visit yesterday, Tim Chvala is always helpful getting my vehicle taken care of and making sure all my scheduled maintenance gets taken care of. I will cont More

by Dougy fresh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
Report | Print
1
2
3
...
118