Suburban Chevrolet - Service Center

Had a scheduled Oil Change and tire rotation (smart care coverage #818603765). When I drove in I noticed I had a headlight out on left side. I ask if they could change it while doing oil change, and how muc coverage #818603765). When I drove in I noticed I had a headlight out on left side. I ask if they could change it while doing oil change, and how much it would cost. Robert Kincade, my service advisor, said it would cost about $50. I ask why so much. He said the cost of bulb + labor. I ask how much is the bulb? He said about $20 or $30. I said which is it $20 or $30? He said he would have to check with parts department. I said I would change it myself. While I was getting oil change I went to to dealers parts department and ask the cost of bulb for my truck. He looked it up (Bulb # 9006) It was over $20. I decided to buy it at a auto parts store. After oil change, and tire rotation, which your service department does a great job. I went to Midas auto part store and ask for bulb for my truck. They came up with same bulb as your parts department (#9006) Price less than $9. (it was the same bulb, not a knock off) I went home, read truck manual and put in my truck in about 5 minutes. It was very easy. I'm sure your service people could have put in in less than 2 minutes, while changing oil or rotating tires. And I believe your service advisor also must know how easy it is to change a bulb. Why quote me a price about $50. And your parts department charges over twice the amount as a competitors parts department. This is the third time I had issues of trust with your department. Check my records. 1st time service department called me and want me to put in new motor in power windows, while changing Battery, there was nothing wrong with power window when I brought it in. 2nd Time while getting oil change on my 2009 Cobalt, I ask for a quote on some miner damage to front. Body shop quote was over $3000, I put a claim, to my insurance company, and went to there body shop. They did it for $1400 , and I canceled claim and paid it all ( had $1000 deductible) I bought a 2007 truck, and a 2009 car at this dealership, because of your sales department, and your location to my home. I question where I will buy my next vehicle. Jim More

-Really appreciate the coupon (in this case $100)... -Really appreciate the coupon (in this case $100)... -Like very much the shuttle service-may not service car here without! -Used the web site for s -Really appreciate the coupon (in this case $100)... -Like very much the shuttle service-may not service car here without! -Used the web site for scheduling and information on the service/maintenance features and cost - very helpful and user friendly. -the maintenance took the entire day (from 7:30am until 11pm) but wasn't totally informed about the length so picked up the vehicle on the following day, unexpected length of time More

Everything was great! The service person was fast friendly and precise. They took care of an "extra" problem another service center was necessary and Rob said they would check it out and probably no friendly and precise. They took care of an "extra" problem another service center was necessary and Rob said they would check it out and probably not cost anything, and they did and he was right (filled coolant reservoir, the other shop wanted to charge $15!!!). Vehicle was done quickly. More

Overall, I had a good experience with my car repair. The people I dealt with kept me well informed of repairs necessary, completed the work in a timely manner, recommended necessary but not unnecessary repa people I dealt with kept me well informed of repairs necessary, completed the work in a timely manner, recommended necessary but not unnecessary repairs and appeared to try hard with the extended warranty people (unfortunately in vain). Stephen did a good job interacting with me. My only regret is that I was not able to thank him personally for his hard work when I went to pick up my vehicle. Sincerely, Kelly Boss More

Service advisor provided options so that items needing repair first were addressed. His advice allowed me to stay within my budget and address the issues needed. I can address the next items at a later repair first were addressed. His advice allowed me to stay within my budget and address the issues needed. I can address the next items at a later date. I will definitely be back for the follow up work. More

My service advisor was Tim. Tim and Lance both went out of their way to help me and I really appreciated it. Tim commmunicated very well and explained the issues with my truck clearly. I felt my business of their way to help me and I really appreciated it. Tim commmunicated very well and explained the issues with my truck clearly. I felt my business was important to Suburban and I was a valued customer. I look forward to working with Suburban Chev. in the future. -Steve More

Pat in the Body Shop is what Customer Service is all about. I had some warranty work that was required and Pat was more than willing to get me scheduled right away for the work. I was promised one hour about. I had some warranty work that was required and Pat was more than willing to get me scheduled right away for the work. I was promised one hour of work and it was done on time. Suburban Chevrolet has always been a great dealership to work with from the purchase to service. More

I really think the repair should have been covered by 100k drivetrain warranty. Lance , service manager did take GM's line that it was 'impact damage or excessive use' that caused the failure. The facts 100k drivetrain warranty. Lance , service manager did take GM's line that it was 'impact damage or excessive use' that caused the failure. The facts were that the front differential had been in for warranty work 6 weeks eailier, and there was NO evidence of impact damage (slid plate and surrounding areas free of as much as a scratch) This is a HD $52,000 truck that is meant to be used as intended...in other words WORK, in my case plowing snow in the winter. I have bought 6 new CHEVY Trucks since 1999. I have been plowing snow for 10 years. This is the most expensive and most 'heavy duty' package I was able to purchase.To have two issues (these two COULD be related). The last time I had an issue with GM directly was in 2008 just before i BOUGHT this truck. Look in you records: I spent $900 at Lupient Chev to have 'repeat service issues evaluated by GM customer service' They came up with a list of things with resolutions that would cost something like $3000 to fix, all of which I would have to pay for except some sort of $500 'gift from GM, So net I would have spent $3400. I then took the truck to Grossman Chev, they looked at it for trade, and the main problem I had complained about for 4 years was simply a front axle that would cost $1300 to repair. Of course I had already spent the $900 on the WRONG diagnosis and Thank the Good LORD I did not have that done as that would NOT have resolved the problem....HELLO ANY ONE LISTENING!!!!! So like a good CHEVY enthusiast, I traded that truck (VERY fair deal from Grossman...they are now gone)and got this one....do you see me POINT???????? The two 'good' ratings have to do with the fact as a whole, that it was not 100% warranty. That is a GM issue, not dealership. More

Excellent customer service! Delivered above and beyond the required level of communication and attention I expected. I would strongly recommend Suburban Chevrolet and GM to anyone. Thank You for standin the required level of communication and attention I expected. I would strongly recommend Suburban Chevrolet and GM to anyone. Thank You for standing behind your product. This is my fourth and certainly not last Suburban. When might we see the new diesel in the half-ton? Sincerely, Scott Bowles More

Was able to get the vehicle in for service quickly. I was kept well informed of the status of the work. The vehicle was ready for pickup when they said it would be completed and the vehicle was also washed. kept well informed of the status of the work. The vehicle was ready for pickup when they said it would be completed and the vehicle was also washed. Even though I did not need a loaner vehicle, it was offered to me. More