Suburban Chevrolet - Service Center

Took 2. 5 hours for oil change, tire rotation and cabin air filter. Was told no more than 1.5 hours. After waiting 2 hours had to find service rep to determin 5 hours for oil change, tire rotation and cabin air filter. Was told no more than 1.5 hours. After waiting 2 hours had to find service rep to determine status. Told at least another half hour. Went back to pay in advance of completion. Rep left w/o telling me. Other reps had no clue what was going on. Could not find paper work. Finally finished in a rush as I was now late for another appointment. Realized at home the 10% discounts I showed the rep initially were not applied and then had to call to be corrected. Just bad service. Have now decided to switch to Lenzen. More

Austin was very helpful. ..I almost needed CPR in reaction to the price of the repair, but I survived it. (Just kidding but it was a shock.) ..I almost needed CPR in reaction to the price of the repair, but I survived it. (Just kidding but it was a shock.) More

Excellent service! !!!! Only an oil change but done right on time. Everyone was very courteous and helpful. !!!! Only an oil change but done right on time. Everyone was very courteous and helpful. More

Had an alignment done by Suburban Chevy. Had service at another dealer and they found a tie rod nut had not been tightened. Since that is obviously a safety issue I have decided not to service my vehicles another dealer and they found a tie rod nut had not been tightened. Since that is obviously a safety issue I have decided not to service my vehicles at Suberban Chevy in Eden Prarie, MN. I prefer my family alive! They did correct there work and make it right but im not taking any chances with my family More

DO NOT GO HERE!!!!!!!!!!!!!! I cannot stress this enough! I would absolutely rate this dealership a zero if this website let me. Our family's one of a kind van was STOLEN from their lot and they are not hold I would absolutely rate this dealership a zero if this website let me. Our family's one of a kind van was STOLEN from their lot and they are not holding themselves accountable. Not only was our van conveniently out of camera range (yes they have had cars stolen from their lot several times), but the real kicker is that the repairman TOOK OUR KEYS HOME!!!!!! Who knows what could have happened to the keys over the weekend! Absolutely unacceptable. Terrible, terrible service and accountability. Our priceless van that has taken our family all over the country for 15+ years is now gone forever, probably taken to a chop shop. All thanks to Suburban Chevrolet. Not only are we without a vehicle, we are grieving a car that felt like a part of the family. It was a legend it my family, and now it is just a memory. This should never have happened, and they should have taken higher precautions. Your car is NOT SAFE here at this dealership and with its moronic employees. Save yourself the time, money, and possible safety risk and go somewhere else. More

I love Carissa. She is the best! I hope to see her again and I hope she will service me as she knows how. Carissa is the best! and I hope she will service me as she knows how. Carissa is the best! More

Asked how much a coolant flush was and forgot the last time I had my car in they had done that. This is the only place that has serviced my car. They could have looked and told me it wasn’t necessary ri time I had my car in they had done that. This is the only place that has serviced my car. They could have looked and told me it wasn’t necessary right now. I had at least 40,0000 before I needed that. Otherwise good. More