Suburban Chevrolet

Bait and Switch with a Bandaid on a 2019 Chevy Suburban LS We found the car we wanted on Autotrader. It was listed on Autotrader and verified on their website for $48,645 with the MSRP being $51,645. We went We found the car we wanted on Autotrader. It was listed on Autotrader and verified on their website for $48,645 with the MSRP being $51,645. We went to the dealership and meet Jake. We was a very nice salesperson who quickly had the process started. We were trying to trade in 2 cars for one. He found the SUV we were after and got the ball rolling. Jake was very friendly and helpful. He worked with us while we had two of our kiddos with us. In hindsight the only knock would be he didn't give us exact numbers for the trades. Only said they would only be able to take our truck, not our older SUV. That was fine. We agreed to a monthly price, but again no mention of the sales price changing. I asked what the trade value on my truck was and was told mid-30s. We had previously been offered $33,450 at CarMax, so mid 30's sounded more in line with what we wanted. We asked if there were any other offers available, as the Autotrader ad said $3,600 off MRSP, which would have been $48045, or $600 less than the advertised price. Jake brought his mangers number saying $958 a month. Again we asked if there were any other discounts, etc that were available. We were told there were not. Off to the finance person Vince. Vince was kind enough but ever the sales man. After saying we did want warranties, etc, he launched into a 15 minute spill on warranties and what they do. We declined, he pressed as to why. We agreed to GAP and then he offered to get us TPP for $5 a month. No mention of total, but we were financing for 84 months, so we assumed a $420, $5 a month times 84 months, right? Nope. Once the warranty talk was over, Vince gave us papers to sign. I was curious to see exactly how much my trade got. I was happy to see it was $35,250. We thought that was very fair and assumed the truck will be resold in the low 40s. We signed and that was it. Jake gases up the new car and we were on our way. The next day I went to file paperwork at home and fully rad through everything. This is when I found our mistake. When we meet Jake we told him we wanted to the 2019 Suburban LS that was listed for $48,645. Now the sales price on our bill read $53,140. A $4,495 difference.. We were given a $1500 factory rebate so the total cost was $51,640 or $5 more than the listed MSRP after the rebate. So I call and ask Jake but dont hear back. I call the General Manager and dont hear back. The next day Vince calls me and tries to explain. You see the $5 a month warranty actually was $1500, not $420. That was never expressed to us. But even taking that into account the sales price of the car was still $1500 more than the listed price. When asked Vince went into a spill about how you never really know how much a used car is worth, etc etc, Except again Carmax had just offered us a 7 day price of $33,450 which doesn't require us to buy a car. Yes, we had negative equity but we would have simply paid the difference to the bank. That was incredible to Vince that it could be done. Had we known we could have taken the car to Carmax and received $1200 more than what Suburban Chevy was actually offering. Then I was told well, your trade wasn't really worth $35,250 it was worth $32,250. Again this wasn't told to us during the purchase of the car. So it turns out the extra $3,000 that was added to the sales price was done by the dealership to make up for the difference in trade. They said they were giving us $35,250 but in reality it was $3,000 less. Because we had made it clear with the right trade in price we wouldn't do it, they bait and switched us on the prices without informing us. Vince and I discussed this via the phone. He said he understood by concern and would speak to the owner about it. He replied 15 minutes later via text as I was in a training stating "He said that technically the deal is final. Both parties signed binding contracts, but on the other hand, he didn't want us to have a bad taste in your mouth, so he is willing to cut you a check for $500 to use for TT&L or whatever we'd like." We figured at least we got part of our money back, so we agreed to the $500. We should have caught this error before we signed. Thats on us completely. We signed and we are actually very happy with the SUV, just not the fact we missed being tricked out of $3000. But again, thats on us, we should have read all the details closer and not trusted the advertised price of something is actually the price. That said, I think this experience will be our last with car dealerships as a whole. !00% we will purchase a car online or through a bot like our places. This car dealership is un-honest and deceitful. They used a bait and switch move to "show" us we got what we wanted on our trade, while increasing the price of the car. $500 was the best we thought we could do after bluntly being lied to, but now I'd guess the owner may have offered more to try to make us happy. How knows. WE WILL NEVER GO BACK TO SUBURBAN CHEVY AGAIN. AND TRULY WE MAY NEVER SHOP AT ANOTHER DEALERSHIP AGAIN. TURNS OUT $500 DOESN'T FIX THE TASE IN YOUR MOUTH THEN YOU WERE CONNED OUT OF $3000. We gave it one star b/c it would allow us to give zero stars. Suburban Chevy should make this right and refund the entire $3000 and pledge to be up front with customers moving forward. Is the car sales game so competitive that the only was you can make deals is by misleading and lying to people. Chevy, is this really who you want selling your cars? More

Great job servicing my truck They did an excellent job taking care of my needs even when I was from out of town. They were polite and courteous. I would go back for services aga They did an excellent job taking care of my needs even when I was from out of town. They were polite and courteous. I would go back for services again More

Awesome Suburban Chevrolet was recommended to my by both my daughters who were also customers. They spoke nothing but good about this dealership. I person Suburban Chevrolet was recommended to my by both my daughters who were also customers. They spoke nothing but good about this dealership. I personally thought is was the greatest dealership I have ever delt with very friendly and very helpful. They did an excellent job at getting me into a vehicle. I will definitely will be a repeat customer and will recommend them to every one I know. Awesome dealtership. More

Terrible place to do business I wish that I had not bought my car there or taken it to their service department! No one seems to know what they are doing! I wish that I had not bought my car there or taken it to their service department! No one seems to know what they are doing! More

Exciting Day I was very excited to work with the gentleman at suburban Chevrolet today getting my 2015 Chevy Cruze! I was treated fairly and honestly. I love my ne I was very excited to work with the gentleman at suburban Chevrolet today getting my 2015 Chevy Cruze! I was treated fairly and honestly. I love my new car! More

After signing the contract on this car and driving it home I discovered a horrible vibration in the wheels and one of the headlights was not working.(I didn't experience any of these things during my tes home I discovered a horrible vibration in the wheels and one of the headlights was not working.(I didn't experience any of these things during my test drive) I contacted the dealership first thing the next morning and drove out to the dealership. I requested that my contract be ripped up because I was not going to be stuck with a malfunctioning vehicle. This was only 12 hours after signing the contract. I was told that was not an option, I had signed a legally binding contract and that the dealership would fix the car. I asked to speak to the GM, I was told he was not there. I felt my only option was to let them fix the car. The car was kept by the dealership and returned to me two days later. When I got the car back the same problems were still there. It took a week of back and forth phone calls and getting loaner cars every other day to FINALLY get the car in proper operating condition. I was lied to by the service manager, Joe Palamato(sp?), saying he didn't know anything about the work on my car. I purchased this car on August 28th and now am in possession of the car on today September 11th. The wiring harness on the headlight was burned up causing the headlight to intermittently work. The front tire was missing weights, and this was the FIRST thing they told me they'd fixed. The entire experience with this dealership was a fiasco! There was a $500 "internet offer" for a gas card that I wasn't even offered until I inquired about it, and I wasn't given the money until AFTER I was funded from the credit union. I was told by the financing manager that I couldn't tell the credit union about the $500 because it wasn't part of the "deal". I won't be recommending this dealership to anyone I know and will be, in fact, deterring anyone looking to purchase a new or used vehicle from this dealership. More