Suburban Chevrolet

Thank you so much for taking care of me! I recently purchased a used Suburban and wanted to have my brakes checked before going over the warranty miles. Tim scheduled me for a brake check and found a purchased a used Suburban and wanted to have my brakes checked before going over the warranty miles. Tim scheduled me for a brake check and found a few other problems that we didn't know existed as well. I feel reassured about driving my car around now! I will be back. More

Brought my car in to have the blinker light replaced. Took a little bit for someone to acknowledge me at the service desk, although there were 5-6 guys working there. Light was fixed fine. I had an app Took a little bit for someone to acknowledge me at the service desk, although there were 5-6 guys working there. Light was fixed fine. I had an appointment, it still took over an hour to get my car back, which seems a bit long for just a blinker light. They took it through the car wash and when I went to drive it home, I noticed there was a piece of the car wash rubber scrubber stuck under the molding on the side of the car. It had gotten caught in there and popped part of the molding off. So, I went back in, found my service guy. He came out and looked at it right away, had me drive around to the back to the body shop, where we waited a few minutes to see Eric Bourdage, the Body Shop Manager (he was with another customer). Eric looked at the molding right away, said it would need to be replaced and they could do that tomorrow (now today.) He said they could come & pick up my car at my workplace, to avoid the inconvenience of having to bring my car back, which I appreciated. Eric also taped down the molding with duct tape when I mentioned I was worried one of my kids would catch their pants or leg on the edge getting in & out of the car. Overall, everyone was very nice and apologetic and I will return to Suburban Chevrolet. But this particular experience was frustrating. More

The salesman and dealership always focused on the customer needs, case in point: The variable hours to make an appointment in their servise department Financing options were up front with recommend customer needs, case in point: The variable hours to make an appointment in their servise department Financing options were up front with recommendations to the best option for the customer based on your credit score, avialable Supplier incentives, down payment and or trade in. Also they are willing to find the car and options that you want even if it is not at the dealership. More

I continue to bring my vehicle in and the problems still exist. I brought my Tahoe in numberous times to have the Rear Defrost Tab re-stuck back on window...it continues to fall off, even though we do not exist. I brought my Tahoe in numberous times to have the Rear Defrost Tab re-stuck back on window...it continues to fall off, even though we do not even use the back window hatch. I recently brought in my Tahoe to have tires rotated. Dealer did not reset tire pressure monitor system, had to come back. After it was reset, upon my drive home, the Park Assist feature did not work and I've been told it's a short. I fully believe this short was a result of the work done due to the tire rotation. Kelley was a courteous service manager to deal with and has offered somewhat of a resolution to my park assist error, but I am still not fully satisfied with the level of service I am receiving. More

I could not understand why there was not a more specific diagnosis of my car's issues, especially the cause of loud noise in the front end. Also, I know and believe me understand, that it was extremely busy diagnosis of my car's issues, especially the cause of loud noise in the front end. Also, I know and believe me understand, that it was extremely busy the day I visited but it took an hour and 15 min to do a simple oil change/filter? I was also told that my recommended reapirs were not warrantied(without anyone even checking that I know of)and that forced me to call Ryan Chev where I bought the car. On the other hand, Ryan's service people told me to bring the car out there and they would figure it all out and give me a loaner car for the night and moreover, thought any reapairs very might come under my extended warranty.So right now I will abstain from recommending Suburban Chev for service until I learn more from Ryan. Thank you! More

We had an oil change and two items that we wanted looked at by the mechanic. He informed us that the collant leakage problem was a recall, and would be repaired that day at no charge. We appreciate that t at by the mechanic. He informed us that the collant leakage problem was a recall, and would be repaired that day at no charge. We appreciate that the service people keep well informed of the recalls that affect our vehicles. We especially appreciate the friendly and accurate servce from Robert, the driver that drove me to my home and all others involved. Thank you! More

HAD A WONDERFUL EXPERIENCE IN THE PURCHASE OF MY NEW CHEVY CRUZE! JEFF BRICK IS FANTASTIC TO WORK WITH! EXCELLENT IN COMPLETE CUSTOMER SATISFACTION. I WOULD HIGHLY RECOMMEND SUBURBAN CHEVROLET TO ANYO CHEVY CRUZE! JEFF BRICK IS FANTASTIC TO WORK WITH! EXCELLENT IN COMPLETE CUSTOMER SATISFACTION. I WOULD HIGHLY RECOMMEND SUBURBAN CHEVROLET TO ANYONE LOOKING FOR A NEW/USED VEHICLE. THANK YOU FOR MAKING MY VEHICLE PURCHASE A GREAT EXPERIENCE. More

The team worked hard to get the vehicle we wanted. They were efficient with the vehicle delivery. The paper work was well organized. They immediately greeted us and went about the business efficiently. were efficient with the vehicle delivery. The paper work was well organized. They immediately greeted us and went about the business efficiently. Very good to work with. We really like the vehicle and financing was helpful.Thank you. Steve and Sandi Busch More

Had a scheduled Oil Change and tire rotation (smart care coverage #818603765). When I drove in I noticed I had a headlight out on left side. I ask if they could change it while doing oil change, and how muc coverage #818603765). When I drove in I noticed I had a headlight out on left side. I ask if they could change it while doing oil change, and how much it would cost. Robert Kincade, my service advisor, said it would cost about $50. I ask why so much. He said the cost of bulb + labor. I ask how much is the bulb? He said about $20 or $30. I said which is it $20 or $30? He said he would have to check with parts department. I said I would change it myself. While I was getting oil change I went to to dealers parts department and ask the cost of bulb for my truck. He looked it up (Bulb # 9006) It was over $20. I decided to buy it at a auto parts store. After oil change, and tire rotation, which your service department does a great job. I went to Midas auto part store and ask for bulb for my truck. They came up with same bulb as your parts department (#9006) Price less than $9. (it was the same bulb, not a knock off) I went home, read truck manual and put in my truck in about 5 minutes. It was very easy. I'm sure your service people could have put in in less than 2 minutes, while changing oil or rotating tires. And I believe your service advisor also must know how easy it is to change a bulb. Why quote me a price about $50. And your parts department charges over twice the amount as a competitors parts department. This is the third time I had issues of trust with your department. Check my records. 1st time service department called me and want me to put in new motor in power windows, while changing Battery, there was nothing wrong with power window when I brought it in. 2nd Time while getting oil change on my 2009 Cobalt, I ask for a quote on some miner damage to front. Body shop quote was over $3000, I put a claim, to my insurance company, and went to there body shop. They did it for $1400 , and I canceled claim and paid it all ( had $1000 deductible) I bought a 2007 truck, and a 2009 car at this dealership, because of your sales department, and your location to my home. I question where I will buy my next vehicle. Jim More

-Really appreciate the coupon (in this case $100)... -Really appreciate the coupon (in this case $100)... -Like very much the shuttle service-may not service car here without! -Used the web site for s -Really appreciate the coupon (in this case $100)... -Like very much the shuttle service-may not service car here without! -Used the web site for scheduling and information on the service/maintenance features and cost - very helpful and user friendly. -the maintenance took the entire day (from 7:30am until 11pm) but wasn't totally informed about the length so picked up the vehicle on the following day, unexpected length of time More