Suburban Chevrolet

Did not reset the service reminder correctly After the oil change the service reminder is stuck in service mode rather than vehicle operation mode. The technician must not have finished the reset After the oil change the service reminder is stuck in service mode rather than vehicle operation mode. The technician must not have finished the reset after the service. I will have to look over the car carefully to see if he missed anything else. More

recall and oil change work was done in timely matter and appt was easy to schedule. I don't like phone calls at work asking how service was, email is preferred in my opinio work was done in timely matter and appt was easy to schedule. I don't like phone calls at work asking how service was, email is preferred in my opinion. More

Thorough work Tim was very helpful. Quick and to the point. They didn't conduct any more work than needed to be accomplished to find the issue and solve it. Perf Tim was very helpful. Quick and to the point. They didn't conduct any more work than needed to be accomplished to find the issue and solve it. Perfect. More

Rude Employees Normally I do not write reviews, especially if I only have an issue once but for the last 3 years everytime I go into the service center I am met with Normally I do not write reviews, especially if I only have an issue once but for the last 3 years everytime I go into the service center I am met with employees upselling me on items I do not need or want. Guilting me if I do not upgrade my service. Long wait times in the waiting room for services I have appointments for. Earlier this week, I came in for an appointment to conduct my last oil consumption test, get an oil change and rotate my tires. I was in the waiting room for over an hour and a half. I had an appointment and I still waited that long! I would expect that if I was a walkin but they knew I was coming. Not only was I in the waiting room for that long but the computers were down and the billing woman was rude to everyone that came in, making comments like "don't you know our computers are down!!", "That is not how coupons work" (even though the person was using a coupon the way any other person would redeem a coupon), and making rude comments about people not using the credit card machine (like they were stupid). I am sick and tired of getting my car serviced at this center and have reached a point where I will never come back. I am not the only one that has had issues with this service center, which only confirms my frustration and disappointment. More

Efficient Made an appointment and was taken in right away. After the recall was taken care of my request to check the brakes was done efficiently and with court Made an appointment and was taken in right away. After the recall was taken care of my request to check the brakes was done efficiently and with courtesy. More

Efficient and Friendly. I'm a very busy guy. I appreciated the fast yes or no answers. Jason Wenge sold me the truck, had the paperwork done in advance and I picked it up on I'm a very busy guy. I appreciated the fast yes or no answers. Jason Wenge sold me the truck, had the paperwork done in advance and I picked it up on time! Thanks!! More

Never a bad experience -great service and attention Whenever I need any automotive service I contact Eden Prairie Suburban Chevrolet. Everyone in the service department gives special attention to the Whenever I need any automotive service I contact Eden Prairie Suburban Chevrolet. Everyone in the service department gives special attention to the customer. I have a 2004 Chevrolet minivan and it continues to run reliably due to the service I get at this dealership. My recent visit was for just an oil change and tire rotation, but I would not go anywhere else. Thank you to all the service department! More

great saleman I came in to buy used and they didn't have what i needed talk with jack and he showed me some new certified loaner trucks under 3500 miles showed me a I came in to buy used and they didn't have what i needed talk with jack and he showed me some new certified loaner trucks under 3500 miles showed me a siren red Silverado z71 for a great price and bought it thanks More

Friendly staff I enjoyed my entire purchasing experience at suburban Chevrolet. Kayla had everything under control and Matt made the signing of the paperwork quick a I enjoyed my entire purchasing experience at suburban Chevrolet. Kayla had everything under control and Matt made the signing of the paperwork quick and painless. I will return here for all my furrier purchases and will recommend everyone to visit suburban Chevrolet. More

Very well perceived The sales personnel was knowledgeable about the vehicle that I purchased and my trade. The manager was very fair and the finance specialist got me a v The sales personnel was knowledgeable about the vehicle that I purchased and my trade. The manager was very fair and the finance specialist got me a very good rate on financing. More