Suburban Chevrolet
Eden Prairie, MN
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Took 2. 5 hours for oil change, tire rotation and cabin air filter. Was told no more than 1.5 hours. After waiting 2 hours had to find service rep to determin 5 hours for oil change, tire rotation and cabin air filter. Was told no more than 1.5 hours. After waiting 2 hours had to find service rep to determine status. Told at least another half hour. Went back to pay in advance of completion. Rep left w/o telling me. Other reps had no clue what was going on. Could not find paper work. Finally finished in a rush as I was now late for another appointment. Realized at home the 10% discounts I showed the rep initially were not applied and then had to call to be corrected. Just bad service. Have now decided to switch to Lenzen. More
Austin was very helpful. ..I almost needed CPR in reaction to the price of the repair, but I survived it. (Just kidding but it was a shock.) ..I almost needed CPR in reaction to the price of the repair, but I survived it. (Just kidding but it was a shock.) More
Ethan Legg and Mark Thompson were great to work with. Ethan was very patient and the dealership went out of their way to find me the car I was looking for. Ethan was very patient and the dealership went out of their way to find me the car I was looking for. More
Brandon was exactly what I want in a salesperson. Answered all my questions including the breakdown of the pricing and my decision about how many months to finance the purchase. His communication was Answered all my questions including the breakdown of the pricing and my decision about how many months to finance the purchase. His communication was wonderful and he was very thorough. This is my first Chevrolet and if I know anyone looking for a car, I WILL be recommending Brandon. More
I did not purchase a vehicle from this dealership, but I had such a positive experience with the sales staff that I wanted to provide a high review. My previous experience with car sales is very skewed had such a positive experience with the sales staff that I wanted to provide a high review. My previous experience with car sales is very skewed so it was a pleasant surprise to interact with Ethan and Matt. They were open, transparent, and not pushy in any way. They listened to my needs and concerns, then made sure that they were served to the best of their abilities. In sum, it made me feel like they were there to help me get the car that I want—not the car that they can sell. I will be sure to return here for future purchases. More
Jack is THE guy you're looking for when you want your next vehicle. We drove 2.5 hours to purchase our vehicle and we would do it 10 times over. It was SO worth the drive. Jack was kind, knowledgeable next vehicle. We drove 2.5 hours to purchase our vehicle and we would do it 10 times over. It was SO worth the drive. Jack was kind, knowledgeable and showed us respect. Plus he had our vehicle waiting with a "reserved for" tag on the mirror. I can not say enough about the staff at this dealership. It was the absolute best experience I have ever had buying a vehicle. More
I was was treated extremely well. Jack was very thorough and very kind. Mark knows what he's doing. Absolutely the best Jack was very thorough and very kind. Mark knows what he's doing. Absolutely the best More
Jack helped me out with purchasing my new car and he was absolutely phenomenal. I would highly recommend him to anyone who is looking to purchase a car from this dealership. absolutely phenomenal. I would highly recommend him to anyone who is looking to purchase a car from this dealership. More