Suburban Chevrolet Cadillac of Ann Arbor - Service Center

Bob Allen is excellent. the best service person i have ever dealt with anywhere. professional, accommodating, knowlegeable and patient. He made a bad situation very good. ever dealt with anywhere. professional, accommodating, knowlegeable and patient. He made a bad situation very good. More

I want to thank Suburban for the repairs done in Dec. But I want to thank Suburban for the repairs done in Dec. But must of all I left a CD in the unit when it was replaced, it was not a big issue as it was I want to thank Suburban for the repairs done in Dec. But must of all I left a CD in the unit when it was replaced, it was not a big issue as it was a copy. But in the mail a few days ago I recieved my CD. Thank for going the extra mile to return it. You guys are my choice when asked where to go for auto repairs. Thanks, Dan Stange More

I originally purchased my Cadillac STS from Mark Brown in August of 2011. Last month I took my car in for service. I went to pick it up after service hours. When I started the car up, there was a terrible August of 2011. Last month I took my car in for service. I went to pick it up after service hours. When I started the car up, there was a terrible belt screechng noise and I did not want to take the car. Mark was there. He came to my rescue! He called the service manager but was unable to reach him. It told him that I needed transportation for the next day and Monday, but the car rental place that the dealership utilizes was closed. He stayed late on Saturday, worked with the sales manager, and got me a car to drive. He went above and beyond on a Saturday night! I will definitely use Mark as my salesman for any future car buying needs. More

My recent experience has been buying parts for swapping an LS engine into my 81 Camaro hotrod. The parts department has been wonderfully helpful, friendly and supportive. Perhaps surprising, the parts have an LS engine into my 81 Camaro hotrod. The parts department has been wonderfully helpful, friendly and supportive. Perhaps surprising, the parts have often been less expensive than buying them anywhere else, even from on-line GM parts vendors. I especially want to commend Tom Mcgill (who is always cheerful and sarcastic) and parts manager Ernie Ommans. While I haven't purchased a car here lately, I have looked at some and gotten price quotes. In each case the sales person was completely honest and transparent and it always felt like I was dealing with a family member. I know that I was always quoted the best price possible. I highly recommend this dealership. More

NOT HAPPY!! I Used Ann Arbor Suburban Cadillac for the NOT HAPPY!! I Used Ann Arbor Suburban Cadillac for the first time last week last week 11/2 – 11/5. Prior all the service on my 2006 STS had been perf NOT HAPPY!! I Used Ann Arbor Suburban Cadillac for the first time last week last week 11/2 – 11/5. Prior all the service on my 2006 STS had been performed at the Brighton Cadillac dealer. The car was in the shop for a dead battery and 2 lights. After 3.5 days of driving a junk rental I received my car back still with an out headlamp. I walked around the showroom for 30 mins waiting for my rental car and did not have one sales person talk to me. Thanks for making our U.S. auto companies look so bad. You might not know it but you’re the face of Michigan’s life blood. I am going to Novi Cadillac now with the hopes of a better experience. More

I have had my Saab 9-3 serviced at Suburban since early 2006. They have always done an excellent job, which paved the way for me to go there for various services before and after the warranty period. I had 2006. They have always done an excellent job, which paved the way for me to go there for various services before and after the warranty period. I had the most interaction with the Service Manager, John Millard. He has been very courteous, honest and very attentive to my needs with the car, and very resourceful as well. I'd highly recommend the Services Department of Suburban-Ann Arbor for a job well done in every aspect. More