Suburban Chevrolet Cadillac of Ann Arbor - Service Center

I recently had an issue with my 2008 Silverado. When I contacted Suburban I was directed to David Yanko, Assistant Service Manager. In short, this was by far the best customer service I have ever dealt wi contacted Suburban I was directed to David Yanko, Assistant Service Manager. In short, this was by far the best customer service I have ever dealt with. The professionalism and timely service I recieved was awesome. I was very informed of the service and work being done to my vehicle. I would recommend this service department to anyone needing work done! More

I have known and worked with Dave since he was at Bradley Chevrolet. Knowledgeable and professional and personable. I was glad to see him again at Suburban. Chevrolet. Knowledgeable and professional and personable. I was glad to see him again at Suburban. More

Larry Gocha was extremely helpful, courteous, and quick. I came in with a flat tire that had been changed by Cadillace Roadside Support and Larry checked the tire to repair it, found no issues or punctures I came in with a flat tire that had been changed by Cadillace Roadside Support and Larry checked the tire to repair it, found no issues or punctures with the tire, and promptly had it re-installed. I was on my way within 20 minutes. Thanks very much Larry!! Kathy Bell More

David set up my recall appointment and followed through completely My car was serviced in the amount of time estimated and I was given a complete explanation of what was done. I could not be more pleased completely My car was serviced in the amount of time estimated and I was given a complete explanation of what was done. I could not be more pleased More

Dave is a wonderful person and an excellent Assistant Service Manager. My family and I have been taking our cars for service to Dave for the last 15years (at Bradley GMAC Dearlership) and now at Sub Service Manager. My family and I have been taking our cars for service to Dave for the last 15years (at Bradley GMAC Dearlership) and now at Suburban. He is truly a people person he will help the customer out in any way he can. Dave thanks for all your kind customer service you have given to me and my family. Jamie More

I had an emergency car repair that needed original chevrolet parts. Happy that I found Suburban Chevrolet. They took care of the problem quickly and with a great understanding of the repair. I am h chevrolet parts. Happy that I found Suburban Chevrolet. They took care of the problem quickly and with a great understanding of the repair. I am happy to recommend them for others needs. More

I am very happy with Dave Yanko and the service department. Dave is very honest and I trust him to take care of my car. He goes out of his way to provide great customer service. I appreciate how department. Dave is very honest and I trust him to take care of my car. He goes out of his way to provide great customer service. I appreciate how they vacuum my carpet and wash the car so it is shiny clean when I pick it up. My car needed a part that wasn't available until the next day, and Dave arranged for me to have a rental car at no cost to me. More

Dave goes the extra mile to help you,a great service mananger,he has always been my go to person for service,I have sent other chevy owners to see him for service. mananger,he has always been my go to person for service,I have sent other chevy owners to see him for service. More

On June 21, 2012, we were on our way to Great Lakes(GL), IL to see my son in the Navy, when the air conditioner went out in my dad's 2009 Traverse. We were going to wait until we got to GL to find a dealers IL to see my son in the Navy, when the air conditioner went out in my dad's 2009 Traverse. We were going to wait until we got to GL to find a dealership, but the temperature was 90 plus degrees, hot, and rain ahead, so we decided to find a dealership sooner than later. Suburban Chevrolet Cadillac was the closest dealership located on my cell phone and I must say it was the BEST dealership too because Dave Yanko was HELPFUL and AWESOME. As soon as we pulled into the garage I explained to Mr. Yanko what happened/where we were heading, and he said, "Wait, let me see what I can do." Mr. Yanko began to help me and put me at ease immediately. I appreciated his willingness to do all he could to help us make it back on the road to resume our trip. He asked a mechanic to look at the car, this was almost at the end of the work day and the mechanics were working on other cars, but he was able to make it happen for us. While waiting in the waiting room, Mr. Yanko came in and gave me an update on the car's status, the mechanic is adding freon and if there is no leak in the hose, you can be on your way, but keep an eye on it to make sure the problem is solved. If the problem reoccurs, take it to a dealership in Great Lakes and give them the paperwork that lists everything we did and they can look for another problem. Dave went above and beyond the call of duty. As we left the dealership, we (my sister/cousins) felt Dave Yanko was really our angel that day. I told my parents and others (Facebook family) about Mr. Yanko kindness that day. We also felt we would not have gotten that level of service at another dealership that day, so we appreciate Mr. Yanko's commitment to customers, the mechanic's workmanship to customers, and Suburban Dealership's professionalism to customers. I will definitely recommend Suburban Chevrolet Cadillac to others as well as Mr. Dave Yanko services to others too. Thanks for turning a bad situation into a good ending. We appreciate Mr. Dave Yanko!!! More

I have worked with Dave Yanko on numerous occasions and I have never had a bad experience with how he has handled our service requests. He is genuinely caring and makes sure your needs are met completely. have never had a bad experience with how he has handled our service requests. He is genuinely caring and makes sure your needs are met completely. He goes beyond your expectations of taking excellent care of me as a customer. More