Suburban Chevrolet Cadillac of Ann Arbor - Service Center

Go see Larry Gocha... he will take care of you! Larry took care of all of my services issues in a very timely manner. I walked in with no appointment and it was of no issue to him. Thanks Larry! took care of all of my services issues in a very timely manner. I walked in with no appointment and it was of no issue to him. Thanks Larry! More

The service department did great work fixing my vechicle. With no hesitation, Larry Gocha resubmitted the service write-up to apply a 15% discount coupon I had saving me money. In addition, I asked for a re With no hesitation, Larry Gocha resubmitted the service write-up to apply a 15% discount coupon I had saving me money. In addition, I asked for a refill bottle of paint protection solution from a car care kit that I previously received when I bought a new car at Suburban. Larry gave me a complete car care kit. Finally, my vechicle was dirty from the winter weather and it was washed after service was completed. More

While travelling home to Kalamazoo from Detroit, my 2008 Buick LaCrosse broke down on I94 at dusk. AAA plucked me off of 94 and towed to Belle Tire as I thought the serpentine belt had failed. It was more Buick LaCrosse broke down on I94 at dusk. AAA plucked me off of 94 and towed to Belle Tire as I thought the serpentine belt had failed. It was more than just the belt so I ended up spending the night at a local hotel and Belle Tire contacted Dave at Suburban the next morning. Dave arranged for my car to be towed to Suburban the next morning as this was covered on my Extended Warranty....AAA will not tow a vehicle unless the owner is with it....new rule.....and fit my repair into an already busy schedule and I was able to get home that afternoon. The Technician also discovered a problem with the battery cable on the positive side of the battery requiring a new cable. Not having one in stock, he did a temporary fix, Dave documented the needed repair on the Warranty paperwork stating that owner would complete the repair at a dealer close to home, saving me paying another $100 deductable. All in all, Suburban exceeded my expectations on all counts and I recommended the Service Department to anyone. I must presume that if the Service Dept is that strong, that the Sales side of the Dealer is excellent as well. Thank you for helping out this Road Warrior. More

Brent is a new employee and a pleasure to work with he will be an asset to your Dealership. Received above average customer service and in a friendly timely manner that was late in the day, at no out will be an asset to your Dealership. Received above average customer service and in a friendly timely manner that was late in the day, at no out of pocket cost to me. Was notified of vehicle updates and scheduled in to performed the service at a later date. I will be provided will a new car to use and they will wash my car and fill my gas tank, for my trouble and inconvenience . Still at no cost to me. How great is that! Donald C, King More

I took my car in for a oil change with my childern this week. As soon I got out Larry was great with his customer service skills. He mad me feel as I was at home. He was warm towords my childern and was gr week. As soon I got out Larry was great with his customer service skills. He mad me feel as I was at home. He was warm towords my childern and was great to give me advice were I can take them while we wait for the car. I love the shuttle that took us to were we needed to go. I was surprise how fast it was to service my truck and they even wash it! I wanted to buy a car right then . I can not wait to get my truck service again. More

I request Bob Allen when ever I need or have any service issue and he always takes great care of me and goes the extra mile to make sure all my concerns are addressed. I have worked with some others but the issue and he always takes great care of me and goes the extra mile to make sure all my concerns are addressed. I have worked with some others but they are just not as attentive or efficient. He is always friendly and makes the extra effort to make you feel as if you are a special customer. I would recommend you request Bob if you have any service needs. More

My husband had surgery at UofM last Wednesday and Friday night my check tire pressure light came on. He was being discharged on Saturday and I wanted to go to the Nissan dealership on Saturday morning to ge night my check tire pressure light came on. He was being discharged on Saturday and I wanted to go to the Nissan dealership on Saturday morning to get air and have my car washed to pick him up in a clean car. When I got to the Nissan dealership the service department was closed. Next door was another dealership and I went and asked the guy if he could put air in my tires and he said his service department was closed and that is where the air hose was. I knew he probably had a key to access the area but instead chose to tell me that there was free air up and down the road. As I was heading back to the hospital to pick up my husband I came upon Suburban and pulled in. I went in to the showroom first to see if it would be ok to take my Nissan in and he said absolutely. When I pulled in I met Larry. He said no problem let me get this car ahead of you into the service bay and we'll check your air for you and wash the car up! I was thrilled. Prior to this Nissan lease I always leased the Trail Blazer and went with the Nissan because the price of the Trail Blazer went beyond what I wanted to pay. When Larry pulled the car up it was not only washed but vacuumed and a spray of fragrance. It was the first thing my husband noticed when I wheeled him up to the car and because of this kind act by Larry who went over and above what I needed, I will make sure that my next lease is a Chevrolet and I will give Larry an opportunity to get my business. He could have very easily just checked the air and let me go on my way, but he had empathy for me and even commented about his own father having surgery and his Mom picking him up and that if the car wasn't clean would have said " what you couldn't clean the car for me". Larry was extremely nice, and I would highly recommend him and the dealership to anyone I know who is looking to buy or lease. More

I took my 2012 Sonic in to have its tires rotated. As with my previous routine visits to this dealer (where I purchased my car), I was knocked out by the customer service environment. The service area is with my previous routine visits to this dealer (where I purchased my car), I was knocked out by the customer service environment. The service area is spotless. I was greeted courteously by Mr. Gocha, my questions were answered. The waiting room is clean, comfortable, and has WiFi. My car was ready ahead of the promised time and, again, as always, it was washed. I also very much appreciate the complimentary jug of window washer cleaner. I mentioned to Mr. Gocha how surprised and delighted I was by the great atmosphere and he told how much he like working in this service department and how much he appreciates his service manager. It was at that point that I asked where I could express my satisfaction with the service and he told me about this website. More

As a hobby I work on '70s hotrods, often with swapped modern GM engines and transmissions. I particularly enjoy rebuilding transmissions with custom parts to handle very high power levels; I then post my modern GM engines and transmissions. I particularly enjoy rebuilding transmissions with custom parts to handle very high power levels; I then post my research on various online auto forums such as ls1tech.com. For all this I often need special parts from a wide range of years and models. I have found the entire Parts Department a pleasure to work with; they have always been very patient and diligent helping me find the special parts I need. Obviously I never have a VIN-number and it can take a long time to find the desired part. I think they see me coming and look forward to the challenge. I would particularly like to thank Todd and Glenda that have often helped me and Parts manager Ernie who clearly has set the right tone for this department. More

Fast, prompt professional service. I was 45 min late for appointment and they managed to quickly diagnose and replace a defective sensor in time be done by 6pm on a Friday evening. Highly, highly recommend appointment and they managed to quickly diagnose and replace a defective sensor in time be done by 6pm on a Friday evening. Highly, highly recommended. More