Suburban Chevrolet Cadillac of Ann Arbor - Service Center

We went to Suburban this AM for service on our vehicle and had to bring our two young children. Brent went way above and beyond to expedite our service and was provided excellent customer service. In ad and had to bring our two young children. Brent went way above and beyond to expedite our service and was provided excellent customer service. In addition to being professional and courteous, he made sure we were comfortable and knew what was happening every step of the way. People like Brent are the reason we continue to return to Suburban to buy our cars and get them serviced. Excellent job, Brent! More

Had tire pressure issue; Suburban service checked the tire, soaking it to determine no leak, finally decided it was valve problem, fixed at no charge...and washed my Equinox to boot! tire, soaking it to determine no leak, finally decided it was valve problem, fixed at no charge...and washed my Equinox to boot! More

Having dealt with a number of area Cadillac dealers, I have found Suburban unique in its respect for and capabilities in supporting me as an owner of a 1993 Cadillac Allanté. Their service writers took ca have found Suburban unique in its respect for and capabilities in supporting me as an owner of a 1993 Cadillac Allanté. Their service writers took care to put technicians on my car who had actually worked on this model when new. They were measured in their recommendations for issues to be addressed, neither trying to "sell" me something nor dodge anything on account of vehicle age. I have dealt with Suburban since first buying a Chevy from them in the 1980s. My primary driver, an Avalanche, came through Suburban, as did my wife's 2013 SUV. So, although this was the first time in for my Cadillac Allanté, the experience I've described here was no surprise. More

I have driven cars for 50+ years and I want to comment that Dave Yanko is, without a doubt, the best Service Rep I have ever dealt with! I had an electrical problem with my 8 yr old Chevy and Dave got my that Dave Yanko is, without a doubt, the best Service Rep I have ever dealt with! I had an electrical problem with my 8 yr old Chevy and Dave got my car to the right mechanic that was up-to-speed on the computer chips in the electrical systems of today's cars. The Service Dept is state-of-the-art. Very Clean. Fresh Coffee in the Customer Lounge. Price for the work was very reasonable. More

Just wanted to commend Larry for the awesome way he takes care of his customers. He is always friendly, willing to work hard to assist me and is very efficient in the process. Thanks Larry! care of his customers. He is always friendly, willing to work hard to assist me and is very efficient in the process. Thanks Larry! More

Last Friday I came in to receive my free oil change on my new Chevy. Larry Gocha was my service advisor and let me tell you, the man is an absolute saint! He was exremely personable. Took the time to have a new Chevy. Larry Gocha was my service advisor and let me tell you, the man is an absolute saint! He was exremely personable. Took the time to have a very pleasent conversation with me. Offered me complimentary beverages and even had my car washed for me. I have already referred friends & family to him because I know Larry will take great care of them. The man stands tall in the service industry. Now when I think of amazing service, I think of the name Larry Gocha! Keep up the great work! More

On a visit to the Ann Arbor Medical Center for tests my car broke down just as I arrived. I called my home dealership to find the local Cadiallac dealer. That was Suburban. They made the worst day somehow car broke down just as I arrived. I called my home dealership to find the local Cadiallac dealer. That was Suburban. They made the worst day somehow ok :) I left my cousin to get her tests and rode with the tow driver. Dave Yanko, the Assistant Service Manager, was an angel on the phone with me and was nothing short of magnificent once I arrived. They brought my car right in to access and let me relax in a beautiful clean lounge area with wonderful coffee. Katie just happened by and was so friendly she even offered to teach me about leases knowing I was just curious and from out of town. Well then Dave came and said he had car for me to go get my cousin and do lunch and by the time we would come back my car would be done. He gave me a beautiful car and when we got back sure enough my car was ready. The checked me out quickly - I even got to meet my mechanic (another very nice Dave) - got easy rush hour avoiding directions and made it home without incident. Thank you Suburban Chevy Cadillac! More

My salesperson, Anne Martin is great. She always is friendly, knowlegeable, and willing to assist me and my wife with anything. We have purchased/leased our last six vehicles from Anne and I plan on a friendly, knowlegeable, and willing to assist me and my wife with anything. We have purchased/leased our last six vehicles from Anne and I plan on acquiring all of my vehicles from her. More

Went to Suburban looking at new cars, was welcomed and given great guidance and the time to check out both new and used. Have been back for service on all my vehicles and I always ask for Larry. given great guidance and the time to check out both new and used. Have been back for service on all my vehicles and I always ask for Larry. More