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Suburban Chevrolet Cadillac of Ann Arbor - Service Center

Ann Arbor, MI

2.9
155 Reviews

155 Reviews of Suburban Chevrolet Cadillac of Ann Arbor - Service Center

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September 30, 2024

Bought a new XT4 a month ago. Has a horrible rattle in the dash. I was told they would need it for 3 days. It has now been a solid week, and just got a call that it's done. Terrib More

by btkanaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 05, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for taking the time to leave us your honest feedback. Please contact us at (734) 663-3321 when you have an opportunity, and we will be more than happy to try and turn your experience around.

July 21, 2024

Brought my 2022 Colorado in for an oil change after two hours the oil was finally changed and The truck was on the ground with the hood up for another hour no less than half a dozen people walked over to t More

by shankmann
Recommend Dealer
No
Employees Worked With
At least three service advisors it’s not surprising. They don’t list their names or faces.
Jul 23, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (734) 663-3321. We look forward to hearing from you.

Jul 23, 2024 -

shankmann responded

This is happened before… So I call and talk to a manager and all I get is lip service… That is their job to smooth things over and in my case obviously cover things up the level of deceit was unreal. I am not gonna waste my time calling them, I said been there done that and besides, I like responding in a public forum Where as they don’t(It’s easier for them to sweep it under the rug that way) If dealerships Don’t have technicians that want to do their job find some that will, and stop lying and deceiving your customers.

April 18, 2024

Very responsive, courteous service advisors provided quick follow through on service and full explanations of work done, as well as recommendations for the future. More

by Cath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler and Corey
Apr 20, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Cath, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.

February 12, 2024

They seem to have been understaffed with service. I took my car here for my tire reading low and said they couldn't find anything. Took it to dexter chevy instead and sure enough they found a nail More

by Mld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Parker
Feb 16, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for taking the time to leave us feedback about your experience with us. We will use your comments to refine our efforts to ensure this issue does not happen again.

February 05, 2024

The walk-in service on Fridays worked great for my first oil change of my new Equinox. The service representie is very friendly and professional. Nice waiting room or shuttle bus. Quick and quality service. More

by tom34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
Feb 09, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 04, 2023

My 1 star review is for my purchase with the sales team in 2022. Terry Olson, and I believe Ian, as well as the finance manager were helpful. This dealership had stock when my family urgently needed a vehi More

by jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Olson, Ian Hall
Aug 09, 2023 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to us at (734) 663-3321 at your earliest convenience to discuss how we can turn your experience into a positive one.

Aug 09, 2023 -

jm responded

Responding to "owner reply" - No. I've picked up my vehicle from Suburban, and taken it to another dealer service center, where I've been treated like their only customer.

November 09, 2022

I’m having an absolutely HORRIBLE experience with this dealership! I DO NOT TRUST THIS PLACE. I dropped off my car for service SEPTEMBER 27, 2022 and still do not have my car back! I was told that my car More

by AVFord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lecia Thornton, Devon Campbell
Nov 10, 2022 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (734) 663-3321 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

March 28, 2019

bodyshop i loved coming here. they treated me like family and did everything they could to help me with my AAA claim. they did everything they could to make me More

by KATERINA1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
natalie, kendall
November 20, 2018

Incompetent and dishonest Check their Yelp reviews. The many negative reviews you see are for a reason. Amazingly bad - I do not doubt any of the many reviewers that claim t More

by Carbuyer_review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Illyana Bevins, Mike Mosser, Duane Truhn
Dec 20, 2018 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We are sorry to hear about your bad experience with our service department. Please reach out to our service director Illyana Bevins at 734-327-1791. We would like to see what we can do to rectify your situation.

September 05, 2018

Find another dealership! I called the collision center last week and spoke to their manager, Whitney Mosser, who was very rude and didn't seem to know what she was talking abo More

by Chevy Guy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Whitney Mosser
Sep 25, 2018 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thanks for your response happy to take your commits under consideration.

Sep 25, 2018 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thanks for your input! we will take your commits under consideration. Mike

Sep 25, 2018 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We're disappointed to read that you did not have a good experience at our collision center. We appreciate the feedback and will review our customer service process with the team.

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