Suburban Chevrolet Cadillac of Ann Arbor | Page 83

Bob Allen was friendly, knowledgable, and very professional. When it became apparent that my car would be in the repair shop for an extended period, he provided me with a new Cadillac as a loaner professional. When it became apparent that my car would be in the repair shop for an extended period, he provided me with a new Cadillac as a loaner car at no daily charge. He was able to find a way to extend my warranty so that the repair costs on my transmission were covered, which saved me significant money. He called periodically to update me on the status of the repairs, and called me the day after I picked up my car to assure I was satisfied with the repairs. He definitely helped me get through this stressful period with as little disruption as possible. More

Dave was absoloutly wonderful and accommodating. He went so far over and above any service I've experienced before at this dealership. He's also very kind and I felt as though I was treated as a person as o so far over and above any service I've experienced before at this dealership. He's also very kind and I felt as though I was treated as a person as opposed to just another customer. I feel he's definitely an asset to the dealership and without a doubt, to the service department. More

I recently had an issue with my 2008 Silverado. When I contacted Suburban I was directed to David Yanko, Assistant Service Manager. In short, this was by far the best customer service I have ever dealt wi contacted Suburban I was directed to David Yanko, Assistant Service Manager. In short, this was by far the best customer service I have ever dealt with. The professionalism and timely service I recieved was awesome. I was very informed of the service and work being done to my vehicle. I would recommend this service department to anyone needing work done! More

I have known and worked with Dave since he was at Bradley Chevrolet. Knowledgeable and professional and personable. I was glad to see him again at Suburban. Chevrolet. Knowledgeable and professional and personable. I was glad to see him again at Suburban. More

Larry Gocha was extremely helpful, courteous, and quick. I came in with a flat tire that had been changed by Cadillace Roadside Support and Larry checked the tire to repair it, found no issues or punctures I came in with a flat tire that had been changed by Cadillace Roadside Support and Larry checked the tire to repair it, found no issues or punctures with the tire, and promptly had it re-installed. I was on my way within 20 minutes. Thanks very much Larry!! Kathy Bell More

Curtis was pleasant person to work with and very helpful, Plus they had a great selection of vehicles. I always recommend this dealership and Curtis to my family and friends. Plus they had a great selection of vehicles. I always recommend this dealership and Curtis to my family and friends. More

Great service. Initial contact was with Linsy who went above and beyond helping me by email and phone. She was the one who greeted me at the dealership and showed me around. I was then introduced to her M above and beyond helping me by email and phone. She was the one who greeted me at the dealership and showed me around. I was then introduced to her Manager Mark. He was friendly, courteous and already know everything I was looking for. (It seems these folks actually talk to each other :)). He had a car ready for a test-drive outside matching the equipment I was looking for. When we came back from the test-drive he had the numbers ready for me, too. The surprising part was that his quote was even a little better than the last quote I got from another dealer. I decided to take the vehicle I test-drove. After filling out the paperwork I quickly met Bob, the Chevy Sales Manager, very friendly as well. It took little time until I was greeted by Steve from Finance (at this time I felt like half of the dealership took care of me, but in a good way). He finished up the papers and explained some additional options (warranties, etc) to me. I decided to go for the pot-hole protection. Once we were done my car was already outside and ready to go. Clean with a full tank of gas. Mark explained all the features to me before I drove of. I love my new Malibu! A day later Linsy and Mark checked in with me to see if everything is fine.. and it was and still is. The people of Suburban Ann Arbor showed me that times have changed and that customer service has returned to car dealerships (at least to this one). Thanks again to Linsy, Mark, Bob and Steve. You set the bar high for my next purchase... Oh wait, I'm gonna buy from you guys anyways, so no worries for me! More

Curtis went beyond what was expected he stayed late on a Friday evening so we could pick up the car that evening. I will definitely tell anyone looking for a car or truck to go see Curtis. Hope he is still Friday evening so we could pick up the car that evening. I will definitely tell anyone looking for a car or truck to go see Curtis. Hope he is still there when I am ready to buy my next vehicle. thank you, Cory Briggs More

David set up my recall appointment and followed through completely My car was serviced in the amount of time estimated and I was given a complete explanation of what was done. I could not be more pleased completely My car was serviced in the amount of time estimated and I was given a complete explanation of what was done. I could not be more pleased More