Suburban Chevrolet Cadillac of Ann Arbor

Found just the right car for me! Had negative equity in my trade, and Mark and his assistant Erin did a great job finding me something that worked within my budget, even with some of Had negative equity in my trade, and Mark and his assistant Erin did a great job finding me something that worked within my budget, even with some of my old loan rolled into the new one. I highly recommend them to anyone in my situation! Thanks guys More

My family found their "home-for-life" dealership! I would like to convey my profound gratitude for this dealership & all of those who worked to assist me in leasing a new car. I am especially thankful I would like to convey my profound gratitude for this dealership & all of those who worked to assist me in leasing a new car. I am especially thankful for my sales representative & finance specialist, who worked hard & fast to remedy a very tough situation for me. Every single person who helped us went above & beyond & I can't tell you how much I appreciate it! The care we were treated with from start to finish made the process as easy as it could possibly be. Everyone was so friendly and professional. They really do have some fantastic people working here. I highly recommend Mike Burns in sales & Andreea Moore in finance. More

The best salesperson ever My new 2016 200 was totaled from an accident and I was at the dealership just finalizing my estimate for the car when I saw some nice cars in the show My new 2016 200 was totaled from an accident and I was at the dealership just finalizing my estimate for the car when I saw some nice cars in the showroom. I was looking around and this guy came over and started telling me about the cars, he was very friendly, we talked about other things than cars and even before you know it after I had told him about my situation, he was like hey I can get you in a newer better car. I was looking at the 2017 Cadillac ATS, my dream car, he said sure take a ride and see how you like it, I loved it. After an hour all paperwork was done and I was on my way with my new Cadillac. More

Mark Young was excellent to work with! While I didn't end up with the ATS coupe I was considering, my experience was outstanding -- thanks to Mark Young. He is completely professional and While I didn't end up with the ATS coupe I was considering, my experience was outstanding -- thanks to Mark Young. He is completely professional and especially knowledgeable -- which is much too rare these days, as I have too often known much more about the car I'm considering than the sales person. I am confident that I would have gotten as good a deal as possible. And Mark was completely responsive, without any pressure, and very efficient in getting to me all the information I asked for or needed. In short, if a Cadillac is again a possibility for my next car, I would start by contacting Mark. More

Disappointing experience Stopped by with my daughter to show her car I wad interested in. Charles asked if we had been helped and after we said no, he walked away to continue Stopped by with my daughter to show her car I wad interested in. Charles asked if we had been helped and after we said no, he walked away to continue his conversation with a co-worker rather than attempting to help us. More

Michael Myles Jr. I want to say my sales consultant Myles was great. He helped me get the car i wanted. I would shop here again. Thank you! I want to say my sales consultant Myles was great. He helped me get the car i wanted. I would shop here again. Thank you! More

Incompetent and dishonest Check their Yelp reviews. The many negative reviews you see are for a reason. Amazingly bad - I do not doubt any of the many reviewers that claim t Check their Yelp reviews. The many negative reviews you see are for a reason. Amazingly bad - I do not doubt any of the many reviewers that claim they were ripped off by this dealership. Their service department is a bad combination of incompetence and dishonesty. We've had repeat visits for the same issue and then they charge for the same work twice if they can get away with it. They do not return phone calls and when you do talk to them, you'll get different stories depending on who you talk to. They have charged us for work which we later discovered was not even performed, and they will even charge you for work which was not authorized but then refuse to release your vehicle until you pay them. Our own recent experience borders on fraud and we are going to have to go back to the credit card company to get our money back. The only people that are going to be happy with Suburban is someone that buys a brand new car every few years and doesn't have any trouble with their vehicle. Anyone that needs any kind of service or customer assistance after the sale is going to be shocked at how badly the service department operates and how poorly this dealership is run. And make no mistake - they WILL lie to you without hesitation. Buying a used car from them is out of the question and you will see several reviewers that got ripped off by Suburban on a used car, as well as by their service department. There are so many other dealerships, it's hard to imagine why anyone would go there unless they just didn't know. Read the other reviews - we are not just isolated unhappy customers. There is a pattern here. More

great and helpful The salesman was great and helpful and he did his best with me , and the finance guy did what he promised Thanks a lot you are awesome guys The salesman was great and helpful and he did his best with me , and the finance guy did what he promised Thanks a lot you are awesome guys More