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Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
902 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor
Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle.
Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day!
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell.
Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered.
Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind.
CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in.
TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth.
A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business.
Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 902 reviews
May 17, 2019
Great first buying experience! This was my first time buying a vehicle and Erin and Mark made the process as smooth as possible. Erin responded to my online request for more informa This was my first time buying a vehicle and Erin and Mark made the process as smooth as possible. Erin responded to my online request for more information the morning after I submitted it and was able to meet with me that same day. Mark was very responsive via both phone and text and was very accommodating to all my first-time buyer questions. Additionally, he allowed me to test drive twice and got the windshield wiper blades replaced per my request. Aside from the buying process, he also took the time to get to know me by asking about my education and new career. I would definitely come back in the future! More
by Alex W
Employees Worked With
Mark Brown, Erin Johns
May 04, 2019
Car Buying Made Simple Came in and worked with Mark and Erin. They confirmed my appointment, made themselves available, and had the vehicle I was interested in, ready for me Came in and worked with Mark and Erin. They confirmed my appointment, made themselves available, and had the vehicle I was interested in, ready for me to drive. Fast, efficient, and upfront on all aspects of the purchasing process.. I would definitely recommend them to anyone looking for a vehicle. More
by jJustEd
Employees Worked With
Mark Brown, Erin Johns
May 02, 2019
Excellent used car shopping experience We had been casually shopping for about six months to replace our 14-year-old, 145,000-mile trust old Lexus - still a fine vehicle but beginning to sh We had been casually shopping for about six months to replace our 14-year-old, 145,000-mile trust old Lexus - still a fine vehicle but beginning to show her age. I had very specific requirements and found an intriguing Ford Edge Sport on cars.com at Suburban Chevrolet in Ann Arbor. When we finally had time to go look at it last week it turned out to be just what we were looking for. Mark and his accomplice, Erin took very good care of us - assessed our interest accurately, sent us out on a test drive, made us a trade -in offer and allowed us to take our time making a decision. Once we decided to make the trade they handled the logistics with respect, efficiency and congeniality. All in all, it was a excellent experience. More
by Steve P.
Employees Worked With
Mark Brown, Erin Johns
April 10, 2019
A MAN OF HIS WORD Purchased a stunning used 2017 ATS that had a few minor glitches to be addressed. Asked him how do we go about addressing these items. He gave me a fe Purchased a stunning used 2017 ATS that had a few minor glitches to be addressed. Asked him how do we go about addressing these items. He gave me a few direct options ask my opinion and we solved it. What he said he would do happened. Would and will be going back to him and his team... when the family grows and we need a larger vehicle. More
by Brian Ski
Employees Worked With
Mark Brown, Erin Johns
April 08, 2019
Out of state purchase I contacted the company about a 2016 Tahoe i found online. Erin got back with me right away answered all my questions. I told her i was an OHIOAN! She I contacted the company about a 2016 Tahoe i found online. Erin got back with me right away answered all my questions. I told her i was an OHIOAN! She and Mark had the vehicle ready to go when i arrived. Mark was very upfront, honest, real relaxed great guy, hes not pushy. Mark was able to get me a great deal on my Jeep trade in and get me a great price on new car. I cant say many good things about up north but my experience at Suburban Chevrolet Cadillac great! OH-IO!! GO BUCKS!! :) More
by BClemens
Employees Worked With
Mark Brown, Erin Johns
April 07, 2019
Scott Schindler and his team did a great job for me! As I tried to find a specific used car, never an easy task, Scott Schindler stepped in to help me drive off in the car I wanted at a price I can affor As I tried to find a specific used car, never an easy task, Scott Schindler stepped in to help me drive off in the car I wanted at a price I can afford. Thanks to Scott and everybody there for a conscientious and professional job! More
by Tim prosser
Employees Worked With
Scott Schindler
April 06, 2019
Such a great experience-no hassles! Nothing better than a smooth car buyer experience! Mark and his team really took car of our needs and put us in an amazing vehicle! Wasn’t pushy! We t Nothing better than a smooth car buyer experience! Mark and his team really took car of our needs and put us in an amazing vehicle! Wasn’t pushy! We told him what we wanted and what we could do and he got it done!! Erin was amazing worked with me straight from email which was such a time saver, was very responsive and organized!! She handled the whole set up and did a great job!! More
by cvcam5
Employees Worked With
Mark Brown, Erin Johns
April 05, 2019
Dodge Dart Bought my first car from a dealership, i was so happy that Mark got be approved with low monthly payments, and i’m thankful for all his help! Bought my first car from a dealership, i was so happy that Mark got be approved with low monthly payments, and i’m thankful for all his help! More
by CarlPyle14
Employees Worked With
Mark Brown
April 01, 2019
Best of the best I have been going to Mark at Suburban for 8 years now and have always been treated like a princess. I have received the best treatment from the best s I have been going to Mark at Suburban for 8 years now and have always been treated like a princess. I have received the best treatment from the best salesman and I am beyond grateful for that kind of great customer service ! More
by Laura
Employees Worked With
Mark Brown
March 28, 2019
bodyshop i loved coming here. they treated me like family and did everything they could to help me with my AAA claim. they did everything they could to make me i loved coming here. they treated me like family and did everything they could to help me with my AAA claim. they did everything they could to make me happy with my updated and and seeing friendly smiles every time is a HUGE plus! will be telling everyone about the collision center and if they need anything to see the ladies in the front! More
by KATERINA1992
Employees Worked With
natalie, kendall
