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Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
902 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor
Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle.
Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day!
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell.
Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered.
Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind.
CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in.
TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth.
A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business.
Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 902 reviews
June 11, 2020
We leased a new Silverado truck from Suburban Chev. Back at the beginning of the year from Drew and was Very Happy with him ! He was very informative about it he looked for something we went in to lease not at the beginning of the year from Drew and was Very Happy with him ! He was very informative about it he looked for something we went in to lease not something else! He worked with us on pricing we would not hesitate to go back when our lease expires! To the point our son was looking to buy a car and Drew looked and found him something in his price range and in good shape ! Both times the closing on the sale was very quick and easy and nothing was changed that he told us ! He us very honest !!! I would recommend this place to anyone especially oursalesman Drew!!! We have purchased cars before and it taken hours to close on the deal just to sign the papers ! That was at another place! We havnt used the service department yet so we can’t comment on it , but I will let you know! We do love our Silverado we havnt had a truck in about 30 years ! So far our son really loves his car he purchased from there. BBut we all agree we really like our salesman hope he is there when we are ready to get another vehicle! Thank you Drew! Our son was looking at other dealerships just like we were till I talked to Drew I knew the First time I talked to him he was going to work to find us what we wanted a truck !!! So when our son was shopping for a different car I asked him to give Drew and Suburban Chevy a chance !! He is happy he did and so are we !!! More
by Happy
Employees Worked With
Andrew Laczynski
June 01, 2020
Eric Gilliam for the win!! I told Eric what my wife and I were shopping for in a vehicle. Eric found it at another one of their many dealerships and he had it brought over the I told Eric what my wife and I were shopping for in a vehicle. Eric found it at another one of their many dealerships and he had it brought over the very next day. We test drove the new van, came inside and did a little paperwork then we were on our way. A flawless transaction!!! HAPPY WIFE HAPPY LIFE!! Eric is pleasant to work with and very intelligent, a true professional. More
by John Simpkins
Employees Worked With
Eric Gilliam
April 20, 2020
On-Line Chevy Trax Lease - AMAZING! During the Covid-19 quarantine, I needed a car for my son who has an essential internship starting in Houston on May 18, 2020. I had previously been During the Covid-19 quarantine, I needed a car for my son who has an essential internship starting in Houston on May 18, 2020. I had previously been shopping a Chevrolet Trax in Troy prior to the dealerships closing and found myself up against a wall. I heard through my cousin, Chris Vecchioni that works for Suburban Collection at their Corporate office, that they were conducting on-line business which no local Chevrolet dealer was offering. I began the process on Monday, April 13th on their website via chat (very easy) and was immediately contacted with a text from Josh at Suburban Chevrolet Ann Arbor. He in turn immediately scheduled a phone call with their lease specialist Gagik Vartanyan. My experience was nothing short of amazing! Gagik helped find me a demo Trax that met my price concerns and we completed the transaction with delivery of the vehicle to my house on Thursday, April 16th. He was extremely careful with social distancing and taking necessary precautions while we completed the paperwork. I can't say enough about the professionalism of everyone I dealt with particularly Gagik. I would have never thought leasing a car on-line would be so easy. Thanks for all your HELP! I would recommend Suburban Chevrolet Ann Arbor to anyone looking for their next vehicle. More
by tjvec
Employees Worked With
Scott Hubbard, Josh, Gagik Vartanyan
December 24, 2019
This dealer is advertising on its website the following “Chevy Employee Discount for Everyone,” when I asked the salesman Gagik Vartanyan about this promotion, he simply replied it was a mistake on the web “Chevy Employee Discount for Everyone,” when I asked the salesman Gagik Vartanyan about this promotion, he simply replied it was a mistake on the website and they have nothing to do with that. Please, be careful with them and the fake advertising, they are not helpful and just try to brush you off. More
by Mbel91
Employees Worked With
Gagik Vartanyan
December 17, 2019
Great Professionalism Great Customer satisfaction. I love my truck and the staff went out of their way to make it a fair deal and process. Thank you Great Customer satisfaction. I love my truck and the staff went out of their way to make it a fair deal and process. Thank you More
by Todd S
Employees Worked With
Bob Kanerva
July 30, 2019
Tell you anything to get you there Dealt with Tyson, and he told me just what I wanted to hear until I went to pick up the vehicle. Then it was a different story. The final shot was aft Dealt with Tyson, and he told me just what I wanted to hear until I went to pick up the vehicle. Then it was a different story. The final shot was after I signed the paperwork and found out the vehicle only had one key and fob. I don't understand why the dealership lets these practices go on, I will not be back!! More
by steve123
Employees Worked With
Tyson Palyka
July 14, 2019
Chevy Trax lease Working with Andrew was fun and easy! He gave me the best deal he possibly could, I love my new car, and I’m definitely happy I went here. Thank you Working with Andrew was fun and easy! He gave me the best deal he possibly could, I love my new car, and I’m definitely happy I went here. Thank you! More
by Murra2s
Employees Worked With
Andrew Laczynski
June 05, 2019
Tremendous professional I’ve worked with Mark over the last several years. It’s always the same.,fast professional.honest. It’s nice to have a lifetime automobile professiona I’ve worked with Mark over the last several years. It’s always the same.,fast professional.honest. It’s nice to have a lifetime automobile professional. Mark and his team will always be my car connection He made a stressful day fun. More
by Michael Butt
Employees Worked With
The detail guys were awesome. The tech that worked on my car was awesome. Talked with me and really made me feel comfortable. , Scott Greene, Mark Brown
