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Suburban Chevrolet Cadillac of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
2.9
902 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle. Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. 1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. 4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day! Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell. Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered. Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind. CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in. TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth. A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business. Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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3515 Jackson Rd

Ann Arbor, MI

48103

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Showing 902 reviews

May 14, 2024

Chris Orr was great to work with! I appreciated his integrity and responsiveness. He had the car ready for pick up and my paperwork ready which I appreciated! Normally when I go to bu More

by K.Haralampopoulos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Orr
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May 16, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2024

I went to test drive a car here where they first called me 10 times that day. Then they were not accommodating time wise despite their hours. When I got there I found significant damage to the car that was More

by Izzy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joey Demilio
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May 15, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Izzy, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our manager at (734) 663-3321 so we can make your experience a positive one.

April 29, 2024

Drew Laczynski and his management team made our purchase easy while showing us multiple vehicles to find the right one that fits our needs. More

by danbiot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Laczynski
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May 03, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

April 18, 2024

Very responsive, courteous service advisors provided quick follow through on service and full explanations of work done, as well as recommendations for the future. More

by Cath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler and Corey
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Apr 20, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Cath, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.

April 03, 2024

Working with the service and sales at Suburban has been excellent. They have responded to all requests that I have made. More

by wkrismatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Evan Dowling, Eric Gilliam, Shane Sparrow
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Apr 05, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2024

The person we were corresponding with wasn't even on site. They were making appointments from another location telling us to ask for a person that wasn't even at that location. So when we showed up for More

by K_n_norris
Recommend Dealer
No
Employees Worked With
Jake, Scott, Drew
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Mar 05, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We are disappointed to learn of your experience here at Suburban Chevrolet of Ann Arbor, but will take this opportunity to improve. If you are willing to give us another chance, please reach out to us at (734) 663-3321 to speak to our manager directly.

March 01, 2024

I never purchased the vehicle (Chrysler 300) from this dealership came to found out they were in another state. I had Cash to make this purchase. More

by dwatts2163
Recommend Dealer
Yes
Employees Worked With
N/A
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Mar 08, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 12, 2024

They seem to have been understaffed with service. I took my car here for my tire reading low and said they couldn't find anything. Took it to dexter chevy instead and sure enough they found a nail More

by Mld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Parker
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Feb 16, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for taking the time to leave us feedback about your experience with us. We will use your comments to refine our efforts to ensure this issue does not happen again.

February 05, 2024

The walk-in service on Fridays worked great for my first oil change of my new Equinox. The service representie is very friendly and professional. Nice waiting room or shuttle bus. Quick and quality service. More

by tom34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
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Feb 09, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 26, 2024

Very professional but clear goal: we exist to sell cars. If you are here to buy TODAY we're here to serve you. More

by hmplaumann
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Orr
Report | Print
Jan 30, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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