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Suburban Chevrolet Cadillac of Ann Arbor

Ann Arbor, MI

2.9
902 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle. Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. 1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. 4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day! Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell. Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered. Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind. CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in. TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth. A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business. Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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3515 Jackson Rd

Ann Arbor, MI

48103

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Showing 902 reviews

October 25, 2024

Beware of this dealership they will scam you and add xtra charges to your vehicle purchase behind your back . They did this to me . And won't answer my calls . More

by kriskallenborn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
Oct 27, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (734) 663-3321 to discuss your concerns, as your satisfaction is of utmost importance to us.

Oct 29, 2024 -

kriskallenborn responded

I have been calling and texting . All i have gotten are games and lies about the charges on my invoice that are fake . I take this very personal that they had the nerve to inflat my vehicle cost . Which causes my loan to be higher , the interest on the loan to be more and my payments to be more than they should have been .if you are serious about making this right look up my invoice from march of 2023. Look at the added charges which i never authorized above the 31,999. Price tag. And send me the check for the difference . Then call me and tell me you made this fraudulent activity correct. Kris 708-244-8019

October 13, 2024

I bought a truck that was supposed to be 31,999 and they tacked on fake charges behind my back . I called the manager out on it and he lied about the charges . Now I'm hiring a consumer fraud attorney to ri More

by kriskallenborn
Recommend Dealer
No
Employees Worked With
Mike
October 13, 2024

I bought a truck that was supposed to be 31,999 and they tacked on fake charges behind my back . I called the manager out on it and he lied about the charges . Now I'm hiring a consumer fraud attorney to ri More

by kriskallenborn
Recommend Dealer
No
Employees Worked With
Mike
October 11, 2024

I bought a truck that was supposed to be 31,999 and they tacked on xxxxxxxx charges behind my back . I called the manager out on it and he lied about the charges . Now I'm hiring a consumer fraud attorney t More

by kriskallenborn
Recommend Dealer
No
Employees Worked With
Mike
October 05, 2024

I bought a truck that was supposed to be 31,999 and they tacked on unauthorized charges behind my back . I called the manager out on it and he lied about the charges . Now I'm hiring a consumer fraud attor More

by kriskallenborn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
Oct 29, 2024 -

kriskallenborn responded

When are you guys going to own up you ripped .me off and pay me the amount you overcharged me on my truck . Kriskallenborn@hotmail.com

September 30, 2024

Bought a new XT4 a month ago. Has a horrible rattle in the dash. I was told they would need it for 3 days. It has now been a solid week, and just got a call that it's done. Terrib More

by btkanaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 05, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for taking the time to leave us your honest feedback. Please contact us at (734) 663-3321 when you have an opportunity, and we will be more than happy to try and turn your experience around.

September 04, 2024

My experience at Suburban Chevrolet of Ann Arbor A vehicle especially as a first time buyer for a lot, is such a special moment. You are supposed to feel safe and love it because you want it to last a More

by Lyons1998
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony
Sep 07, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Suburban Chevrolet of Ann Arbor, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (734) 663-3321 to discuss ways we can better serve you in the future.

July 29, 2024

I’ll never buy another car from them. Used cars they sell are junk. Please beware if looking for a used car. Check the car out 100% before buying. I’ll never do business with them again. More

by robertcanterbury554
Recommend Dealer
No
Employees Worked With
Brandon, Mina Boles
Jul 31, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (734) 663-3321 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 21, 2024

Brought my 2022 Colorado in for an oil change after two hours the oil was finally changed and The truck was on the ground with the hood up for another hour no less than half a dozen people walked over to t More

by shankmann
Recommend Dealer
No
Employees Worked With
At least three service advisors it’s not surprising. They don’t list their names or faces.
Jul 23, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (734) 663-3321. We look forward to hearing from you.

Jul 23, 2024 -

shankmann responded

This is happened before… So I call and talk to a manager and all I get is lip service… That is their job to smooth things over and in my case obviously cover things up the level of deceit was unreal. I am not gonna waste my time calling them, I said been there done that and besides, I like responding in a public forum Where as they don’t(It’s easier for them to sweep it under the rug that way) If dealerships Don’t have technicians that want to do their job find some that will, and stop lying and deceiving your customers.

June 05, 2024

Bought a used vehicle and was under some time pressure so the finance guy just rushed through all the documents including the loan document. I thought the loan would be for about $8000 but when I got the co More

by standen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joey Demilio
Jun 07, 2024 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (734) 663-3321 so we can make your experience a positive one.

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