Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Cadillac of Troy
Troy, MI
221 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 221 reviews
August 06, 2020
Completely 100% not satisfied with the customer service Department kept my car for eight days no phone calls no update completely not satisfied with the customer service unbelievable. Department kept my car for eight days no phone calls no update completely not satisfied with the customer service unbelievable. More
by smbturner
Employees Worked With
Service department
July 25, 2020
Dan runs a very smooth and efficient department. His Dan runs a very smooth and efficient department. His team is always courteous and quick to make sure your visit is quick and your vehicle is alway Dan runs a very smooth and efficient department. His team is always courteous and quick to make sure your visit is quick and your vehicle is always returned sparkling clean. More
by Hsbicknell
July 24, 2020
Great dealership! See Ellen-she’s fantastic! Everything went smoothly! Ellen was able to quickly assist in getting us the right Cadillac for our family! went smoothly! Ellen was able to quickly assist in getting us the right Cadillac for our family! More
by Cheryl S
July 23, 2020
Roger, has been my salesman since I eased my 1st Cadillac, this is my 3rd, he has ALWAYS taken care of me, he always been very professional and friendly, he's very knowledgeable with the Cadillac Cadillac, this is my 3rd, he has ALWAYS taken care of me, he always been very professional and friendly, he's very knowledgeable with the Cadillac brand, and has answered all questions I may have, and any problems that has arised he's taken care of them promptly, he's a great salesman, and he's one of the reasons I have chosen to return to Suburban Cadillac of Tory. More
by Linkco61
Employees Worked With
July 03, 2020
As always, perfect! John Handrinos had me in and out with minimal wait for my routine maintenance visit. Even in these crazy times, the service is still 100%. minimal wait for my routine maintenance visit. Even in these crazy times, the service is still 100%. More
by ajsolomon
Employees Worked With
John Handrinos
July 01, 2020
Love my car, love the experience Roger was very prompt, helpful, and quoted me a price I would work with. No surprises at the pick up. He went over in detail all the workings of the Roger was very prompt, helpful, and quoted me a price I would work with. No surprises at the pick up. He went over in detail all the workings of the car to make me familiar with it. More
by sejlonglife
Employees Worked With
June 12, 2020
one of the best buying experience in my lifetime . Neal Wozniak and I started the buying process while the dealership was closed due to the virus . We talked on phone for a few weeks and made the deal Neal Wozniak and I started the buying process while the dealership was closed due to the virus . We talked on phone for a few weeks and made the deal . Upon arriving I felt like I was meeting an old friend . One of the best buying experience in my lifetime of purchasing vehicles . More
by njan17
June 09, 2020
Thanks to Gillete, my experience was awesome! I walked in on a Saturday during the Covid pandemic, with no appointment and he made sure to take care of me in between his scheduled appointments. Above a in on a Saturday during the Covid pandemic, with no appointment and he made sure to take care of me in between his scheduled appointments. Above and beyond! More
by ctsdlau
Employees Worked With
May 26, 2020
I have purchased or leased cars from Bob Robb for 25 years. He has alway been fast, efficient and timely on all his deals. He is prepared and a pleasure to deal with. I have never had a problem. I inten years. He has alway been fast, efficient and timely on all his deals. He is prepared and a pleasure to deal with. I have never had a problem. I intend to always buy my vehicles from him. More
by Jmohara15
Employees Worked With
April 14, 2020
I have already recommended others to Suburban Cadillac. Excellent service. From sales to maintenance. Very pleased with the personal attention given to me. I will definitely be back. Excellent service. From sales to maintenance. Very pleased with the personal attention given to me. I will definitely be back. More
by miww70
Employees Worked With
