
Suburban Cadillac of Troy
Troy, MI
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Worked with Ryan on getting the new CT5 Picked up. ABOVE and BEYOND what was needed to be done. Showed the whole car; the features were explained and the upgrades and new additions to car. Made the pa ABOVE and BEYOND what was needed to be done. Showed the whole car; the features were explained and the upgrades and new additions to car. Made the paperwork simple and easy. In and out of there within 30 minutes with the car. Wouldn't go anywhere else for business again! More
We have purchased an XT5 today. Thank you Keith Perry for the patience and professional support. It was a great experience in and out. Thank you Keith Perry for the patience and professional support. It was a great experience in and out. More
I only do business with Suburban for our vehicles. Very helpful & professional to deal with Very helpful & professional to deal with More
Ryan Ford went over everything about the vehicle. He was very polite and very easy to work with. He made the entire process a breeze. Thank-you so much ! Love the car I got and it was so very clean i He was very polite and very easy to work with. He made the entire process a breeze. Thank-you so much ! Love the car I got and it was so very clean inside and out. More
Randy was exactly what I needed, He was kind, honest, clear and very knowledgeable. He treated me like I was his mother and took the time and made sure I understood everything.. Most days, service peopl clear and very knowledgeable. He treated me like I was his mother and took the time and made sure I understood everything.. Most days, service people are the only people some of us seniors see besides doctors and to be treated with respect and kindness is what I grown accustom to at Surburban of Troy. Appointments are always available and service is quick. Thank you. More
We had a horrible experience with Suburban Cadillac of Troy recently when purchasing two used vehicles for our children. After 2 weeks of driving, one of the vehicles died and had to go in to get fixed. T Troy recently when purchasing two used vehicles for our children. After 2 weeks of driving, one of the vehicles died and had to go in to get fixed. The amount of parts that needed replacement was shocking and we had to pay almost $4,000 to get the car in working order. The worst part was that the shop showed us photos and the parts they removed from the car and told us whoever sold us the car deceived us and did not disclose the extensive work that needed to be done on the vehicle. They showed us proof Suburban Cadillac of Troy knew about the problems (for example, dye indicated that they had run tests and knew of leaks). This is both unprofessional and intentionally deceiving. Even further, when I contacted the manager, John Hackett, he dismissed me and his email response looked as though a child composed it (extensive spelling and grammar errors that were so numerous it was laughable). Needless to say, it did not make me feel Suburban Cadillac of Troy cared about our issues (the sale was done so buzz off) nor did it leave the impression that they were a reliable or honest business. I would suggest that everyone avoid working with Suburban Cadillac of Troy and find a more professional and honest business to work with because Suburban Cadillac of Troy is neither. More
Very professional and instructive of vehicle functions. Anticipated my needs and addressed them proactively. Follow up phone call very appreciated. Anticipated my needs and addressed them proactively. Follow up phone call very appreciated. More