Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Cadillac of Plymouth
Plymouth, MI
429 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
SUBURBAN CADILLAC OF PLYMOUTH: FORGING PLYMOUTH MI, DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI COMMUNITY CONNECTIONS
When you come to our Plymouth MI dealership, you will discover that we offer more than just new and used inventory, service, and financing for Cadillac models. Suburban Cadillac of Plymouth is committed to exceptional customer service and creating lifelong connections with drivers in the Plymouth MI area. We serve Detroit, Livonia, Farmington Hills MI, and Canton MI, and beyond by meeting your automotive needs and viewing each customer as part of our extended community.
WHY CHOOSE SUBURBAN CADILLAC OF PLYMOUTH, SERVING DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI?
Detroit, Dearborn, and Novi MI drivers return to Suburban Cadillac of Plymouth time and time again because we provide drivers with top-notch service! From service and parts to sales and finance, drivers can look to the Suburban Cadillac of Plymouth team for high-quality, modern service. Specifically wondering about auto financing? Drivers can look to our team of in-house finance experts for assistance! From auto loans to leasing deals and finance packages, Suburban Cadillac of Plymouth finance specialists are ready to help drivers figure out a finance option that meets drivers' needs! Our goal is to keep things simple and convenient, whether you're looking to buy, trade-in, or get your vehicle repaired, the Suburban Cadillac of Plymouth team is ready to help!
CLOSE TO HOME IN ONE CONVENIENT LOCATION
Make the trip from your home in Detroit MI to our Plymouth MI dealership and experience our unique brand of customer service for yourself. We're easy to get to, easy to work with, and we want to help you have a car-shopping, buying, and ownership experience unlike any you've ever had elsewhere. We invite you to visit us in person and let us impress you with our wide range of expertise on Cadillac vehicles, and our topnotch standards of customer service. We're happy to answer any questions you have and to help guide you through the entire experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 10:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 429 reviews
June 25, 2020
Great Experience ! A great experience . My sales rep. Todd Craig guided me through the process, with great care. I am pleased to have done business with Suburban Cadill A great experience . My sales rep. Todd Craig guided me through the process, with great care. I am pleased to have done business with Suburban Cadillac of Plymouth. More
by godchild48390
Employees Worked With
Scott Estes, Todd Craig
June 01, 2020
John was great to work with, We received great customer service and feel he worked hard to get us the best deal he could! John made our buying experience a pleasure! service and feel he worked hard to get us the best deal he could! John made our buying experience a pleasure! More
by leblanc56
Employees Worked With
May 25, 2020
Due to the pandemic I chose not to visit the actual showroom of Suburban Cadillac However, that did not hinder my purchasing experience. The Cadillac virtual tour along with the Suburban Cadillac inve showroom of Suburban Cadillac However, that did not hinder my purchasing experience. The Cadillac virtual tour along with the Suburban Cadillac inventory on their website are wonderful tools. The greatest asset was the customer service provided by Andrew Roberts that exceeded our expectations!! From initial contact, suggestions, paperwork and delivery. Thank you for making this an awesome experience!!! E. Payton More
by E&TP
Employees Worked With
May 22, 2020
I just bought a Cadillac CT5 at Suburban Cadillac of Plymouth. I had a great experience with Keith Long. He was very knowledgeable and accommodating. I would recommend this dealership and Keith. Plymouth. I had a great experience with Keith Long. He was very knowledgeable and accommodating. I would recommend this dealership and Keith. More
by Joe F.
Employees Worked With
May 07, 2020
Poor communication, very high service prices I was recommended this dealership by a friend because I needed service performed on my car due to an engine light code. It took two days for the deale I was recommended this dealership by a friend because I needed service performed on my car due to an engine light code. It took two days for the dealership to read the code after I had been told I would have my car back the next day. When I finally got the car back three days later, I am charged two hours of labor for service that should have taken 15 minutes. I am not sure how they came up with this ridiculous labor charge for a simple sensor that sits on top of the engine and is easily accessible to replace. After I got my car home, I open the hood and realize the tech just let oil drip all over the side and backside of my engine...didn't even both cleaning it up. Then, I see the old sensor sitting on the plastic molding underneath the windshield. There was oil all over this plastic piece and the bolt for the sensor was lodged in the windshield wiper arm. At a Cadillac dealership, I would not expect this poor service. Not to mention, the dealership price gouged me for a simple sensor replacement. Be aware of how much your service charges should be before you take your car to a dealership. More
by Trent
Employees Worked With
Jeff in service
March 30, 2020
Great experience working with Keith Long. Keith did a great job explaining the differences between the models. The options available for each and the availability of inventory once I selected the vehicle great job explaining the differences between the models. The options available for each and the availability of inventory once I selected the vehicle. The paperwork was fast and simple. Keith also made arrangements to have my car delivered to my home to mitigate the exposure to the Coronavirus. In addition, the driver who delivered my car took my Lincoln back to the dealership and Keith made the arrangements to turn it in to Hines Lincoln. Great experience all around. Will recommend Keith to anyone interested in buying or leasing a Cadillac More
by stevemellos
Employees Worked With
March 26, 2020
Terriifc & efficient overall sale experience. Dealership selection (and inventory), layout, and professional staff (primarily Barb and Scott) did a great job with the overall sales process. Would Dealership selection (and inventory), layout, and professional staff (primarily Barb and Scott) did a great job with the overall sales process. Would highly recommend Suburban Cadillac (and Barb & Scott). More
by XT4
Employees Worked With
Barb Basinski, Scott Estes
March 26, 2020
I just bought a 2018 certified platinum Escalade from them and my salesman Andrew was awesome and patient with me I highly recommend this dealership. them and my salesman Andrew was awesome and patient with me I highly recommend this dealership. More
by Vanaida
Employees Worked With
March 19, 2020
Several issues in beginning, but my sales person resolved. Sale amount changed and no reason given, nail in right front tire and damage to rear left quarter panel. resolved. Sale amount changed and no reason given, nail in right front tire and damage to rear left quarter panel. More
by Michael.bee63
Employees Worked With
Ed Carr
March 14, 2020
great p I enjoy talking with my sales associate and purchasing our new cadillac. Scott was very professional. Drew was also very professional and made me feel I enjoy talking with my sales associate and purchasing our new cadillac. Scott was very professional. Drew was also very professional and made me feel good about my purchase. More
by harvey0529
