Suburban Cadillac of Plymouth | Page 43

New car purchase Salesman Andy Green went out of his way to make sure that I was happy with my deal.We were the last to leave the dealership. Salesman Andy Green went out of his way to make sure that I was happy with my deal.We were the last to leave the dealership. More

Don't Make a Deal Without Calling Suburban Cadillac BEST CADILLAC DEALERSHIP AROUND! Don't do anything until you stop by Suburban Cadillac and speak to Keith Long. Bought 2 cars from them and plan on bu BEST CADILLAC DEALERSHIP AROUND! Don't do anything until you stop by Suburban Cadillac and speak to Keith Long. Bought 2 cars from them and plan on buying many more. More

Second to NONE! I purchased a 2013 CTS V Coupe from Suburban Cadillac of Plymouth and I must share this fantastic experience with every one! First and foremost I woul I purchased a 2013 CTS V Coupe from Suburban Cadillac of Plymouth and I must share this fantastic experience with every one! First and foremost I would like to thank the entire professional staff at Suburban Cadillac of Plymouth who assisted me with the purchase of my 2013 CTS V Coupe. The entire staff made me feel as though I was part of their family; this level of customer service was the best I’ve ever received. The attention to detail and the genuine concern for my interest sets this dealership apart from all others! My brief story with Suburban Cadillac of Plymouth first contact was via e-mail inquiry with Christina, she set the tone as a true professional. Next up Robert. Rob’s knowledge of the vehicle & customer service experience reassured me that Suburban Cadillac of Plymouth takes great pride in provided the best car buying experience you could ask for. After several detailed conversations with Rob about purchasing the CTS I was convinced Suburban Cadillac of Plymouth was who I wanted to do business with. Rob faxed me all the paperwork to begin the car buying process. All the documents were highlighted in the areas that needed my attention. I’m from out of state so I arraigned to fly in to pick up the 2013 CTS V Coupe. During my travel to MI, I was contacted by Richard who provided me with information on the dealership picking me up from the airport! Less was the friendly professional gentleman patiently waiting for me when I arrived in MI. Arrived at Suburban Cadillac of Plymouth, received a warm welcome from Richard. Richard showed me the 2013 CTS V Coupe, it was looking GOOD!! Super clean, fueled up and ready for delivery! Darius took me out on a test drive in the CTS V coupe . Darius is a true car enthusiast! Darius thank you for being just as excited as I was to test drive & demonstrating all the CTS features & gadgets! This was truly the A team! Special thanks to Robert! This level of commitment and professionalism is unmatched! If you’re looking for a great car buying experience with honest, down to earth professionals Suburban Cadillac of Plymouth is the car dealership for you! Sincerely Rick B More

The best car buying experience After going to numerous dealerships, I visited Suburban Cadillac of Plymouth. There, I was helped by Dean Derigiotis. I was amazed at his level of pro After going to numerous dealerships, I visited Suburban Cadillac of Plymouth. There, I was helped by Dean Derigiotis. I was amazed at his level of professionalism. He help me to locate the perfect vehicle for my daughter. We are quite satisfied with our overall experience and I am pleased to say that I will definitely purchase my next vehicle from Dean at Suburban Cadillac of Plymouth. Thanks Dean. More

One of a Kind Experience With the economy recovering from it's recession, some of us are branded with less than perfect credit. When shopping for a big item like a car, we a With the economy recovering from it's recession, some of us are branded with less than perfect credit. When shopping for a big item like a car, we are constantly reminded that we don't have that A + credit and are subjected to predatory lending practices. It makes the car buying experience a pure headache. While tirelessly searching for my next preowned car, I was just about to give up until a found a car I wanted. I contacted Suburban Cadillac of Plymouth, and I immediately received a response from Darius Thompson, the Salesman. He stated they offered special financing and he would work with me. I was a true skeptic. However, Darius and his company stood by their word, and assured me that the 195 mile drive would be well worth it. I was approved over the phone and the next day, my wife and I were driving 3 hrs. and 27 minutes to get my sparkling white Camaro. We arrived and greeted with sincere hospitality. They even washed my wife's car while we waited. While processing the paperwork, DJ Sandifer, the Finance Manager, worked out a better deal which lowered my interest rate, and monthly payments. I was ecstatic. After getting the keys to my sweet car, the manager greeted us, bought us lunch for our long wait and said goodbye. My experience with this company was one of a kind awesome experience!! More

Not an Honest Car Dealership We contacted Suburban Cadillac of Plymouth back in February to purchase an escalade for my mother. The particular vehicle was not in stock so we place We contacted Suburban Cadillac of Plymouth back in February to purchase an escalade for my mother. The particular vehicle was not in stock so we placed a deposit and ordered a vehicle. The sales person, Andrew Green, contacted us on May 27th to let us know the car was in stock. As with her previous escalade we decided that the tax benefits made it advantageous to lease this particular vehicle. Andrew Green emailed us on May 28th confirming the rate would be 3.17% on a 39 month lease and we opted to move forward with this option. The following day I spoke with Mr. Green and he quoted a monthly payment of 1311.12. We advised Mr. Green that based on the purchase price of 87,839.87 and 51% residual value that payment corresponds to a rate of almost 4.500%. He insisted that our math was wrong and that we were in fact getting a rate of 3.17%. After escalating the issue to the sales manager, Chris Chambers, he advised that although we qualify for the best rate, and that rate was available, it was corporate policy to arbitrarily markup the rates on the new escalade model. If that were the case why did your associate email us a 3.17% rate? It seems that Mr Green, Mr Chambers, and the Suburban Group were banking on the fact that most consumers have no idea how to calculate a lease. I have dealt with a lot of very honest car dealers and it seems this dealer is in the business of doing high pressure bait & switch transactions. The salesman, Andrew Green, continually pressured my 60 year old mother to come in and sign that papers and told her if she didn't sign within 24 hours the deal was off the table. In the end we passed on the car deal and re-ordered with a more reputable dealer. Do your self a favor and avoid Suburban Cadillac of Plymouth. We all miss the good ole days when it was Don Massey. More

hidden flaws in paint IntentionAly hid paint flaws. Tried to lie their way out. First no one knew what I was talking about. 3 days later they said they thought I knew about IntentionAly hid paint flaws. Tried to lie their way out. First no one knew what I was talking about. 3 days later they said they thought I knew about the marks. 30 40 spots on hood alone. Pretty hard to miss. Would anyone spend $700 for paint protection on a car with bad paint. More

excellent experience with sales person. Darius Thompson Darius Thompson was a great sales person his personality, information, knowledge, work effort was great i would recomand Darius Thompson to anyone w Darius Thompson was a great sales person his personality, information, knowledge, work effort was great i would recomand Darius Thompson to anyone who were in the market of purchashing a new or used car. he is a outstanding sales person. Thank you, More

extremely happy Acadia owner My car salesman/advocate was great from the moment I stepped on the lot. I was stressed about the whole process of having to trade in a car that I owe My car salesman/advocate was great from the moment I stepped on the lot. I was stressed about the whole process of having to trade in a car that I owed too much on but it totally worked out in the end and im very thankful for everyone's help in making it happen. More