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Suburban Cadillac of Plymouth
Plymouth, MI
428 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
SUBURBAN CADILLAC OF PLYMOUTH: FORGING PLYMOUTH MI, DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI COMMUNITY CONNECTIONS
When you come to our Plymouth MI dealership, you will discover that we offer more than just new and used inventory, service, and financing for Cadillac models. Suburban Cadillac of Plymouth is committed to exceptional customer service and creating lifelong connections with drivers in the Plymouth MI area. We serve Detroit, Livonia, Farmington Hills MI, and Canton MI, and beyond by meeting your automotive needs and viewing each customer as part of our extended community.
WHY CHOOSE SUBURBAN CADILLAC OF PLYMOUTH, SERVING DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI?
Detroit, Dearborn, and Novi MI drivers return to Suburban Cadillac of Plymouth time and time again because we provide drivers with top-notch service! From service and parts to sales and finance, drivers can look to the Suburban Cadillac of Plymouth team for high-quality, modern service. Specifically wondering about auto financing? Drivers can look to our team of in-house finance experts for assistance! From auto loans to leasing deals and finance packages, Suburban Cadillac of Plymouth finance specialists are ready to help drivers figure out a finance option that meets drivers' needs! Our goal is to keep things simple and convenient, whether you're looking to buy, trade-in, or get your vehicle repaired, the Suburban Cadillac of Plymouth team is ready to help!
CLOSE TO HOME IN ONE CONVENIENT LOCATION
Make the trip from your home in Detroit MI to our Plymouth MI dealership and experience our unique brand of customer service for yourself. We're easy to get to, easy to work with, and we want to help you have a car-shopping, buying, and ownership experience unlike any you've ever had elsewhere. We invite you to visit us in person and let us impress you with our wide range of expertise on Cadillac vehicles, and our topnotch standards of customer service. We're happy to answer any questions you have and to help guide you through the entire experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 10:00 AM - 1:00 PM
Sunday Closed
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Showing 428 reviews
June 16, 2017
My Excellent first Cadillac lease experience!! Craig went to extensive length to find the exact Cars, took time to go over things, and didn't leave any questions unanswered, excellent service!!! Craig went to extensive length to find the exact Cars, took time to go over things, and didn't leave any questions unanswered, excellent service!!! More
by Min of Plymouth Michigan
June 14, 2017
Awesome experience! As a first time car buyer, I really wanted my first car to be a Cadillac that I have always dreamed of having since I could start driving. From the m As a first time car buyer, I really wanted my first car to be a Cadillac that I have always dreamed of having since I could start driving. From the moment my fiancé and I stepped through the door of the dealership, the employees were very welcoming. Darius was very accommodating and knowledgeable, and with the help of not only him, but the others "behind the scenes," I ended up driving out of the dealership in my dream vehicle! I couldn't have asked for a more comfortable experience! More
by Melissa C.
Employees Worked With
Darius Thompson, Jason Wier
June 11, 2017
Great visit Darius really set me up good very friendly and knowledgeable and threw in some freebies for me. My intent was to look today and he made the deal so go Darius really set me up good very friendly and knowledgeable and threw in some freebies for me. My intent was to look today and he made the deal so good I couldn't resist to purchase More
by A.R.
Employees Worked With
Darius Thompson, Jason Wier
June 10, 2017
Amazing Experience! I would have to say, I have never had the experience of getting a new car be so easy! I was well taken care of from the moment that I called into the I would have to say, I have never had the experience of getting a new car be so easy! I was well taken care of from the moment that I called into the dealership. I dealt with Rich Nas, who I have to say is a man of his word. He promised to get me into a Cadillac and that's exactly what he did. I have never had such a smooth, exceptional experience dealing with a salesman/dealership. All of the employees are so kind and do anything they can to make sure you are happy. I will say though, Rich really went the extra mile for me and it is appreciated a million times over! Thank you Suburban Cadillac!!! More
by amalbeydoun
Employees Worked With
June 09, 2017
Worst Experience and Poor Business Ethics Worst experience ever and very poor business ethics at Suburan Cadillac of Plymouth. I had signed a purchase agreement and provided all my informatio Worst experience ever and very poor business ethics at Suburan Cadillac of Plymouth. I had signed a purchase agreement and provided all my information for the dealership to start preparing the paperwork while I pick up my auto loan check from local credit union. When I returned to make the purchase transaction, I was told by the sales manager, Brent Elser, that the vehicle had been sold to someone else. Brent also told me that I was expected to come the day before and when I did not show up, he decided to sell to someone else. He blamed this on my sales person who quit because of what had transpired and even tried to sell me another vehicle. I clearly communicated on the same day (he claimed that I was suppose to show up) that I was still going to buy the vehicle but my credit union was going through the approval process to provide me a check. I also clearly stated when I would return to the dealership and when I did show up, I was then given the bad news. I would assume that as a professional business, you would contact the person to confirm whether or not they are still moving forward before making other plans. This was not the case, I was misled all the way up to the moment I drove back 40 minutes to make the purchase transaction. I have also wasted a lot of my time preparing the things that were needed to make this purchase. I have documented messages from the day we signed purchase agreement to when I returned to only receive the bad news. After leaving the dealership, I got in contact with my ex-sales person whose story was completely different. As frustrating as this experience has been, I don’t care who was lying to me or about the finger pointing but this dealership needs to be investigated and fire anyone who was accountable for this unacceptable event. More
by Will
Employees Worked With
Brent Elser
June 08, 2017
Customer Service at its best! Jason Delaney is truly the most compassionate, hard working, and professional salesman I've had the pleasure of working with on several occasions. I w Jason Delaney is truly the most compassionate, hard working, and professional salesman I've had the pleasure of working with on several occasions. I will and have recommend him to anyone looking for a car. I refer them to Suburban Cadillac in Plymouth even if they aren't looking for a Cadillac because the experience alone will surely change their minds. The entire staff is stellar! More
by FadiaO
June 05, 2017
sales person very knowledgeable very positive experience, felt very comfortable with purchase there were no surprises and sales person Keith answered all questions and was very prepa very positive experience, felt very comfortable with purchase there were no surprises and sales person Keith answered all questions and was very prepared. I would recommend and have recommended to friends and family to see Keith before they decided. There was no pressure and I was able to get the exact vehicle I was looking for at a fair market price. More
by platinum7
Employees Worked With
June 04, 2017
The people were great to work with, They took very good care The people were great to work with, they took very good care of me. I like their cars and they gave me a very good deal. The people were great to work with, they took very good care of me. I like their cars and they gave me a very good deal. More
by papajacks
Employees Worked With
June 01, 2017
Awesome experience Rich did a great job, everything went as planned no hidden surprises. Everyone at the dealership is friendly and helpful! Would go back again and refe Rich did a great job, everything went as planned no hidden surprises. Everyone at the dealership is friendly and helpful! Would go back again and refer! More
by Clipins1
Employees Worked With
May 29, 2017
Good friendly service approach. Have worked with them before, had abreakdown on my last car and they worked hard and followed up with me. Gave me a loaner car for 10 days even though Have worked with them before, had abreakdown on my last car and they worked hard and followed up with me. Gave me a loaner car for 10 days even though my car was off warranty. I just ordered a new factory built Atsv. More
by Pauldo
Employees Worked With
Scott Estes, Darius Thompson
