Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Cadillac of Plymouth
Plymouth, MI
435 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
SUBURBAN CADILLAC OF PLYMOUTH: FORGING PLYMOUTH MI, DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI COMMUNITY CONNECTIONS
When you come to our Plymouth MI dealership, you will discover that we offer more than just new and used inventory, service, and financing for Cadillac models. Suburban Cadillac of Plymouth is committed to exceptional customer service and creating lifelong connections with drivers in the Plymouth MI area. We serve Detroit, Livonia, Farmington Hills MI, and Canton MI, and beyond by meeting your automotive needs and viewing each customer as part of our extended community.
WHY CHOOSE SUBURBAN CADILLAC OF PLYMOUTH, SERVING DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI?
Detroit, Dearborn, and Novi MI drivers return to Suburban Cadillac of Plymouth time and time again because we provide drivers with top-notch service! From service and parts to sales and finance, drivers can look to the Suburban Cadillac of Plymouth team for high-quality, modern service. Specifically wondering about auto financing? Drivers can look to our team of in-house finance experts for assistance! From auto loans to leasing deals and finance packages, Suburban Cadillac of Plymouth finance specialists are ready to help drivers figure out a finance option that meets drivers' needs! Our goal is to keep things simple and convenient, whether you're looking to buy, trade-in, or get your vehicle repaired, the Suburban Cadillac of Plymouth team is ready to help!
CLOSE TO HOME IN ONE CONVENIENT LOCATION
Make the trip from your home in Detroit MI to our Plymouth MI dealership and experience our unique brand of customer service for yourself. We're easy to get to, easy to work with, and we want to help you have a car-shopping, buying, and ownership experience unlike any you've ever had elsewhere. We invite you to visit us in person and let us impress you with our wide range of expertise on Cadillac vehicles, and our topnotch standards of customer service. We're happy to answer any questions you have and to help guide you through the entire experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 10:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 435 reviews
May 30, 2025
Very easy to deal with smooth process all the way around. Upfront terms and exceeded expectations Upfront terms and exceeded expectations More
by Jimmyburroughs03
Employees Worked With
May 24, 2025
I’ve bought 3 Cadillac’s from Andy over the years @ Suburban Cadillac of Plymouth, he’s always been very helpful he does whatever it takes to get you into a vehicle. He’s polite and works hard for his Suburban Cadillac of Plymouth, he’s always been very helpful he does whatever it takes to get you into a vehicle. He’s polite and works hard for his customers, Id definitely recommend Andy if you’re looking for a car. More
by d.masters38
Employees Worked With
May 24, 2025
Any was fast to respond to my calls and had the car ready when I came to see it. He was a pleasure to work with! when I came to see it. He was a pleasure to work with! More
by tucker.jennifer45
Employees Worked With
May 24, 2025
We had a great experience with Andy. We came from Ohio and he was very communicative and made sure we got a full tank of gas and everything was handled timely for us. I reached out and s We came from Ohio and he was very communicative and made sure we got a full tank of gas and everything was handled timely for us. I reached out and started talking to the dealership on Tuesday and Friday of the same week I was driving off the lot with the car I wanted. Also, it was a Friday before a holiday which is worth noting as a lot of people want to do the bare minimum on those kinds of workdays. Andy did a wonderful job and was super personable! Thanks! More
by ayshadawn11
Employees Worked With
May 01, 2025
Respectful, attentive, helpful, snappy response time, available, no nonsense, no pressure, ready to laugh and ease, what normally will be a tense situation of financial investment. Couldn’t have been hap available, no nonsense, no pressure, ready to laugh and ease, what normally will be a tense situation of financial investment. Couldn’t have been happier to run into him in the parking lot and what started as a simple business card, ended up with a new vehicle. More
by bsubastian
Employees Worked With
April 30, 2025
recently had the pleasure of working with Andy Green at Suburban Cadillac of Plymouth, and I couldn’t be happier with the experience! Andy was incredibly knowledgeable, patient, and attentive to all of my Suburban Cadillac of Plymouth, and I couldn’t be happier with the experience! Andy was incredibly knowledgeable, patient, and attentive to all of my needs. His professionalism and dedication truly made the car buying process a breeze. I highly recommend Andy to anyone looking for a top-notch experience! More
by Jesus.w.torres
Employees Worked With
February 27, 2025
Recently, I went to Suburban Cadillac of Plymouth looking to purchase a vehicle. They did not have the vehicle I wanted, but the sales people were so great, I decided to take the vehicle I ended up purchasin to purchase a vehicle. They did not have the vehicle I wanted, but the sales people were so great, I decided to take the vehicle I ended up purchasing from a different dealership to them for service. The longest I have ever waited for an oil change at other dealerships is 1 1/2 hours (Usually less than an hour). At this dealership, the oil change took a solid 2 1/2 hours. When the oil change was complete, I was informed that the check engine light was on in my car, and that I neglected to tell them it was on before my service appointment. I informed them that my check engine light was not on before my service appointment, and was then told I was fortunate that I brought it in just in time. I was then informed they could take the vehicle back in the garage to check the codes. I declined because they already had my vehicle 2 1/2 hours, they should’ve already completed that task. When I arrived home I discovered my invoice was annotated, stating “check engine light was on prior to service”… This is incorrect, and the advisor acknowledge the light was not on when I initially dropped it off. Maybe the light did turn on after I dropped it off, but the manner in which the advisor handled it, makes me have a hard time trusting anything I was told. I also requested my Vehicle NOT be put through their car wash when I dropped it off. The advisor did put a handwritten note on my dashboard that said “no wash”, but it was ran through the car wash anyway. I cannot take my vehicle back to this dealership due to their lack of attention to detail and failure to accept responsibility for something that happened when my vehicle was in their possession. More
by Parris Island Marine
Employees Worked With
Kevin Duff
January 21, 2025
Dishonest dealer, These are the people who give car salesmen a bad reputation. I found a car at this dealership online. I inquired about availability and told that a salesman would be in touch. No o salesmen a bad reputation. I found a car at this dealership online. I inquired about availability and told that a salesman would be in touch. No one got in touch so I placed and order on their "easy online order system" that same day and received a confirmation of my order. Then dead silence. I called to find out the status and was told the car was told "no longer in inventory" ie sold to someone else. I was also told "you cannot purchase a used car online, you must talk with a salesman and place a deposit. Very deceptive info in their communication. Find someone else to do business with. More
by lowryc
Employees Worked With
Dorthie McCarthy
January 21, 2025
Fantastic experience. Andy helped find me the perfect car and then worked to make sure the price was right. He was there to guide me through the entire process. Could not Andy helped find me the perfect car and then worked to make sure the price was right. He was there to guide me through the entire process. Could not recommend more. More
by Ajaccharles
Employees Worked With
January 20, 2025
They are very rude! !!! Poor customer service!!!!!! Very disappointing! And they pick and choose who they’re nice to! Never going back!!!!!!! !!! Poor customer service!!!!!! Very disappointing! And they pick and choose who they’re nice to! Never going back!!!!!!! More
by Redroomstudio45
Employees Worked With
