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Suburban Cadillac of Plymouth
Plymouth, MI
428 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
SUBURBAN CADILLAC OF PLYMOUTH: FORGING PLYMOUTH MI, DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI COMMUNITY CONNECTIONS
When you come to our Plymouth MI dealership, you will discover that we offer more than just new and used inventory, service, and financing for Cadillac models. Suburban Cadillac of Plymouth is committed to exceptional customer service and creating lifelong connections with drivers in the Plymouth MI area. We serve Detroit, Livonia, Farmington Hills MI, and Canton MI, and beyond by meeting your automotive needs and viewing each customer as part of our extended community.
WHY CHOOSE SUBURBAN CADILLAC OF PLYMOUTH, SERVING DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI?
Detroit, Dearborn, and Novi MI drivers return to Suburban Cadillac of Plymouth time and time again because we provide drivers with top-notch service! From service and parts to sales and finance, drivers can look to the Suburban Cadillac of Plymouth team for high-quality, modern service. Specifically wondering about auto financing? Drivers can look to our team of in-house finance experts for assistance! From auto loans to leasing deals and finance packages, Suburban Cadillac of Plymouth finance specialists are ready to help drivers figure out a finance option that meets drivers' needs! Our goal is to keep things simple and convenient, whether you're looking to buy, trade-in, or get your vehicle repaired, the Suburban Cadillac of Plymouth team is ready to help!
CLOSE TO HOME IN ONE CONVENIENT LOCATION
Make the trip from your home in Detroit MI to our Plymouth MI dealership and experience our unique brand of customer service for yourself. We're easy to get to, easy to work with, and we want to help you have a car-shopping, buying, and ownership experience unlike any you've ever had elsewhere. We invite you to visit us in person and let us impress you with our wide range of expertise on Cadillac vehicles, and our topnotch standards of customer service. We're happy to answer any questions you have and to help guide you through the entire experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 10:00 AM - 1:00 PM
Sunday Closed
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Showing 428 reviews
January 21, 2025
Dishonest dealer, These are the people who give car salesmen a bad reputation. I found a car at this dealership online. I inquired about availability and told that a salesman would be in touch. No o salesmen a bad reputation. I found a car at this dealership online. I inquired about availability and told that a salesman would be in touch. No one got in touch so I placed and order on their "easy online order system" that same day and received a confirmation of my order. Then dead silence. I called to find out the status and was told the car was told "no longer in inventory" ie sold to someone else. I was also told "you cannot purchase a used car online, you must talk with a salesman and place a deposit. Very deceptive info in their communication. Find someone else to do business with. More
by lowryc
Employees Worked With
Dorthie McCarthy
January 21, 2025
Fantastic experience. Andy helped find me the perfect car and then worked to make sure the price was right. He was there to guide me through the entire process. Could not Andy helped find me the perfect car and then worked to make sure the price was right. He was there to guide me through the entire process. Could not recommend more. More
by Ajaccharles
Employees Worked With
January 20, 2025
They are very rude! !!! Poor customer service!!!!!! Very disappointing! And they pick and choose who they’re nice to! Never going back!!!!!!! !!! Poor customer service!!!!!! Very disappointing! And they pick and choose who they’re nice to! Never going back!!!!!!! More
by Redroomstudio45
Employees Worked With
January 09, 2025
I bought a used car and came from out of state. He was very attentive and the dealership was flexible in providing solutions for a couple of unforeseen issues with the vehicle. I would certainly bu He was very attentive and the dealership was flexible in providing solutions for a couple of unforeseen issues with the vehicle. I would certainly buy here again. More
by rds03311961
November 23, 2024
Andy worked with us to make it happen! Kept in contact and adjusted to meet our expectations. Really appreciate the understanding and making it work! Thanks! Kept in contact and adjusted to meet our expectations. Really appreciate the understanding and making it work! Thanks! More
by callan_theresa
October 28, 2024
Andy was responsive and helpful. And no Matter the obstacles he would find a simple solution and we moved forward to purchase our new 2024 XT6. Thanks Andy And no Matter the obstacles he would find a simple solution and we moved forward to purchase our new 2024 XT6. Thanks Andy More
by rwf813@icloud.com
Employees Worked With
September 03, 2024
I have been a Suburban Cadillac of Plymouth customer for a decade. I have purchased two used vehicles and leased 3 others. I enjoyed the service and experience with no problems or incidents. That all change a decade. I have purchased two used vehicles and leased 3 others. I enjoyed the service and experience with no problems or incidents. That all changed earlier this year when I began receiving mail, texts, emails and calls about an early turn in for my 2021 XT6. In April I responded to call from my salesman about turning in my lease and getting set up in a 2024 XT6. I had no problem getting in contact with my salesman to negotiate and do the trade in. I turned in my 2021 XT6 four months early far under the mileage expected. Then I began receiving calls from GM financial asking for the final 4 months of payments for the 2021 XT6. My salesman assured me that those payments would be taken care of but here it is September and I have received 68 voice mail messages from GM financial asking for those 4 months of payments that I was assured would be taken care of. I have had absolutely zero contact with my salesman, he has ghosted me since he made his sale. I talked to a sales manager in July who told me he would look into the matter. The manager reached out and said he was still looking into my dispute two weeks ago, the calls from GM financial have persisted in a predatory way. I don’t know what changed and I don’t know why my loyalty is being taken for granted. My credit score is being affected and It seems as if no one is taking my issue seriously. More
by Edwin
Employees Worked With
July 30, 2024
I've leased five cars over the last 15 years from this salesperson and dealership, I've never had a problem. salesperson and dealership, I've never had a problem. More
by Tom H
Employees Worked With
June 19, 2024
Andy Green is the most helpful and respectful sales associate I’ve ever dealt with. I’ll never cheat on you Andy! associate I’ve ever dealt with. I’ll never cheat on you Andy! More
by Joshuniya
Employees Worked With
June 01, 2024
He sold me and my family cars for years and continues to give great service!! Highly recommended. give great service!! Highly recommended. More
by nealasia86
Employees Worked With
