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28 Reviews of Suburban Buick GMC of Troy - Service Center
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April 10, 2025
The dealership is very efficient in Scheduling and keeping the customer informed of progress and delivery information when work is done. Jade is amazing and very professional and easy to work with. keeping the customer informed of progress and delivery information when work is done. Jade is amazing and very professional and easy to work with. We came in for an oil change and they found that we needed new tires. Good catch More
by annstrecker
Employees Worked With
Jade Sherrod
April 05, 2025
My 2013 Buick Regal GS had a knock/clunk from the front suspension. CarFix on Rochester Rd said my right front strut was bad, but it sounded like the front stabilizer bar links to me. Well I have been taki suspension. CarFix on Rochester Rd said my right front strut was bad, but it sounded like the front stabilizer bar links to me. Well I have been taking my GM cars to Somerset, now Suburban Buick/GMC, for about 10 years and they have always fixed my car problems correctly. The technician at Suburban Buick/GMC said the front stabilizer bar links were loose, replaced them and my car was ready for me the next day. Thanks again Suburban for an excellent Service Department! More
by khodges3
Employees Worked With
September 09, 2024
A cabinet filter was changed on my last visit. How often do they need to be changed? I had the Cabinet Filter Changed on 10/31/2023, and then again on August 27, 2024. I thank you for your servic How often do they need to be changed? I had the Cabinet Filter Changed on 10/31/2023, and then again on August 27, 2024. I thank you for your service to Rosemary Ledwidge until her death. My plans as the new owner are to continue with your location. Michelle is very pleasant to work with and always make you feel comfortable while waiting for the service to be completed. Thank You Patricia Burton More
by Pat Burton
Employees Worked With
Jade Sherrod
July 29, 2024
I purchased my vehicle from Suburban Buick GMC of Troy and only take it there for service. I have always been satisfied with the service and the way I'm treated. The work is completed timely and any pro and only take it there for service. I have always been satisfied with the service and the way I'm treated. The work is completed timely and any problems have always been fixed the first time. On my most recent visit I enjoyed working with Roger and followed his recommendations. More
by Huh
Employees Worked With
Roger Teasdale
July 15, 2024
Your salesmen are rude, your mechanics either don't communicate well or the salesmen misrepresent what is said. They interrupt, don't listen, and try to avoid customers who aren't purchasing additional communicate well or the salesmen misrepresent what is said. They interrupt, don't listen, and try to avoid customers who aren't purchasing additional products. I had a salesperson laughing at me regarding selling the Buick I bought at this dealership back to the dealership, telling me my 2016 Loaded regal was worth $300 because it MIGHT need extra work. He thought that was hilarious - I wasn't laughing. If I never have to deal with this location again I will be THRILLED. If anyone asks about purchasing from this location I will strongly suggest they visit the Ferndale buick dealer instead. Your cashier is very nice - despite what she puts up with. More
by monique.angelich
May 06, 2024
Receive quick and easy service. Work was completed on time and that was much appreciated. Work was completed on time and that was much appreciated. More
by hapishko
Employees Worked With
April 25, 2023
What happened to this dealership’s service? The worst experience in the twenty years I’ve been a customer. The service tech - unfriendly and short. A simple battery post cleaning is an extra The worst experience in the twenty years I’ve been a customer. The service tech - unfriendly and short. A simple battery post cleaning is an extra $65? No car wash even though it’s part of Suburban Care. And, no one around to bring this oversight to their attention. Sad, this dealership used to be one of the best 🥲 More
by Joe G
Employees Worked With
Do know any names - not one introduced themselves
March 19, 2023
Almost 40 years as a customer due to the dealership's overall professionalism and the fine service of the service department and Roger Teasdale overall professionalism and the fine service of the service department and Roger Teasdale More
by rpkmarketing
Employees Worked With
Roger Teasdale
