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Suburban Buick GMC of Troy
Troy, MI
81 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 34 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and six Suburban Collision Center locations.
LEARN ABOUT SUBURBAN BUICK GMC OF TROY, YOUR GMC AND BUICK EXPERTS IN TROY
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Suburban Buick GMC of Troy team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Suburban Buick GMC of Troy goes above and beyond the average dealership to provide Detroit, Ann Arbor and Flint drivers with a modernly efficient, classically enjoyable experience. Whether you're from Troy looking to find a new GMC or Buick model, or you're looking to get your vehicle serviced, the Suburban Buick GMC of Troy team can help!
At Suburban Buick GMC of Troy, We're About More Than New GMC, Buick Models
It's true that we have a variety of new and used GMC Acadia, GMC Terrain, GMC Yukon, Buick Encore and Buick Enclave, but we also provide you with customer service when you bring your vehicle in for repairs and maintenance, and by offering help with financing. We are a full-service dealership that assists you with every step of the ownership process. Our team at Suburban Buick GMC of Troy knows that you have a lot going on, and we're here to help lessen the burden.
Come See us at Suburban Buick GMC of Troy to Get Started Today
Here in our Troy showroom, not far from Detroit, Ann Arbor and Flint, we're ready to assist you. We can answer any questions about GMC or Buick options, and help you find your next vehicle or take care of your current one. We hope to help and see you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 81 reviews
June 27, 2023
I went through the process of purchasing a CPO 2020 GMC Terrain SLT AWD, with about 26K miles, only to be told after over 4 hours at the dealership that the vehicle could not be sold to me because they did Terrain SLT AWD, with about 26K miles, only to be told after over 4 hours at the dealership that the vehicle could not be sold to me because they didn’t have the title. I was then offered a CPO 2019 GMC Terrain Denali AWD with over 60K miles with “something being taken off of the price”. I didn’t want the other Denali model that I had test driven because it had too many miles (over 50K) so why would they think I would want this vehicle is beyond my understanding. To go further into detail, I was told that the vehicle I was attempting to purchase was sold and being picked up the same day so I went to test drive a different one (same make/model) with less than 13K miles but they couldn’t locate the keys. After waiting about 30 or so minutes I was told the vehicle I initially wanted was available, only to have it not be due to no title as they said. Why would they have the vehicle for sale on the lot as well as their website and allow myself and others to test drive it for a possible purchase and not have the title?? My saleswoman Ms. Murrie was very helpful throughout the process, my dad had previously purchased a vehicle through her at this dealership as did my mom. Ms. Murrie checked on the vehicles availability and she relayed the initial message to me that the vehicle had been sold (as she had been told) and was surprised to learn that I was actually going through the process of purchasing it when she arrived at the dealership that day. I appreciate her help, its the dealership that failed me. More
by T. Allen
Employees Worked With
N. Murrie
June 01, 2023
Special thanks to Ahmed Shaban for his remarkable professionalism, passion and commitment to work during the process of getting my new lease on GMC Acadia AT4 2023. professionalism, passion and commitment to work during the process of getting my new lease on GMC Acadia AT4 2023. More
by petar.barbov
Employees Worked With
Ahmed Shaban
April 25, 2023
What happened to this dealership’s service? The worst experience in the twenty years I’ve been a customer. The service tech - unfriendly and short. A simple battery post cleaning is an extra The worst experience in the twenty years I’ve been a customer. The service tech - unfriendly and short. A simple battery post cleaning is an extra $65? No car wash even though it’s part of Suburban Care. And, no one around to bring this oversight to their attention. Sad, this dealership used to be one of the best 🥲 More
by Joe G
Employees Worked With
Do know any names - not one introduced themselves
March 19, 2023
Almost 40 years as a customer due to the dealership's overall professionalism and the fine service of the service department and Roger Teasdale overall professionalism and the fine service of the service department and Roger Teasdale More
by rpkmarketing
Employees Worked With
Roger Teasdale
March 15, 2023
Recalls and major internal engine damage (bent push rod)caused multiple repeat repairs. No response by management. This vehicle was newly purchased, and I have had two no start /towing problems. rod)caused multiple repeat repairs. No response by management. This vehicle was newly purchased, and I have had two no start /towing problems. More
by michael4565
February 26, 2023
I dread when my lease is coming due because I absolutely hate going to a dealership. However, I had a wonderful experience at Suburban Buick! My salesman, Joe Honeycutt listens to the customer and has a c hate going to a dealership. However, I had a wonderful experience at Suburban Buick! My salesman, Joe Honeycutt listens to the customer and has a clear understanding of good customer service. Best of all, I absolutely love my new car! Thank you, Joe! More
by kluscomb
Employees Worked With
Joe Honeycutt
February 17, 2023
I had an absolutely amazing experience working with suburban gmc Honestly, the best dealership I’ve ever worked with. They are all very professional, extremely helpful and just pleasant all around. I w suburban gmc Honestly, the best dealership I’ve ever worked with. They are all very professional, extremely helpful and just pleasant all around. I worked mostly with Andrew and I couldn’t say enough kind things. Oh, and I love the car! More
by Marvin
Employees Worked With
Andrew , Ali Ahmed
January 26, 2023
I came to the dealership to purchase a new vehicle and I was very impressed with the customer service experience I received. I am very happy with my purchase of my 2023 GMC Terrain. Joe Claiborne and Narene was very impressed with the customer service experience I received. I am very happy with my purchase of my 2023 GMC Terrain. Joe Claiborne and Narene Davis were awesome to work with and getting me into the vehicle I wanted. More
by rhonda.davis0802
Employees Worked With
Joe Claiborne and Narene Davis
September 11, 2022
They did a great job fixing my flat tire. I was very impressed with the service they provided my car . I was very impressed with the service they provided my car . More
by cpgrillo1
Employees Worked With
