Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Buick GMC of Troy
Troy, MI
74 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 34 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and six Suburban Collision Center locations.
LEARN ABOUT SUBURBAN BUICK GMC OF TROY, YOUR GMC AND BUICK EXPERTS IN TROY
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Suburban Buick GMC of Troy team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Suburban Buick GMC of Troy goes above and beyond the average dealership to provide Detroit, Ann Arbor and Flint drivers with a modernly efficient, classically enjoyable experience. Whether you're from Troy looking to find a new GMC or Buick model, or you're looking to get your vehicle serviced, the Suburban Buick GMC of Troy team can help!
At Suburban Buick GMC of Troy, We're About More Than New GMC, Buick Models
It's true that we have a variety of new and used GMC Acadia, GMC Terrain, GMC Yukon, Buick Encore and Buick Enclave, but we also provide you with customer service when you bring your vehicle in for repairs and maintenance, and by offering help with financing. We are a full-service dealership that assists you with every step of the ownership process. Our team at Suburban Buick GMC of Troy knows that you have a lot going on, and we're here to help lessen the burden.
Come See us at Suburban Buick GMC of Troy to Get Started Today
Here in our Troy showroom, not far from Detroit, Ann Arbor and Flint, we're ready to assist you. We can answer any questions about GMC or Buick options, and help you find your next vehicle or take care of your current one. We hope to help and see you soon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 74 reviews
September 21, 2024
We had been told several times the car had been detailed but when we got in it was dirty, including hairy French fries on the floor. Jordan was visibly disappointed about being lied to by his detailing depa but when we got in it was dirty, including hairy French fries on the floor. Jordan was visibly disappointed about being lied to by his detailing department. We agreed that the least they could do is reimburse us for it being detailed later, as I had a tight timeline that was clearly communicated and was told would be no problem. Three weeks and several messages after sending them the receipt Scott finally responded saying they could give me a small fraction of what was promised. Nothing but lies and letdowns from Suburban GMC of Troy, and I’m now out the money. Attaching screenshots of them saying they’d reimburse. Don’t make the same mistake I did. Plenty of other dealerships out there. More
by Sam
Employees Worked With
Lyin’ Scott Norris
September 09, 2024
A cabinet filter was changed on my last visit. How often do they need to be changed? I had the Cabinet Filter Changed on 10/31/2023, and then again on August 27, 2024. I thank you for your servic How often do they need to be changed? I had the Cabinet Filter Changed on 10/31/2023, and then again on August 27, 2024. I thank you for your service to Rosemary Ledwidge until her death. My plans as the new owner are to continue with your location. Michelle is very pleasant to work with and always make you feel comfortable while waiting for the service to be completed. Thank You Patricia Burton More
by Pat Burton
Employees Worked With
Jade Sherrod
July 29, 2024
I purchased my vehicle from Suburban Buick GMC of Troy and only take it there for service. I have always been satisfied with the service and the way I'm treated. The work is completed timely and any pro and only take it there for service. I have always been satisfied with the service and the way I'm treated. The work is completed timely and any problems have always been fixed the first time. On my most recent visit I enjoyed working with Roger and followed his recommendations. More
by Huh
Employees Worked With
Roger Teasdale
July 15, 2024
Your salesmen are rude, your mechanics either don't communicate well or the salesmen misrepresent what is said. They interrupt, don't listen, and try to avoid customers who aren't purchasing additional communicate well or the salesmen misrepresent what is said. They interrupt, don't listen, and try to avoid customers who aren't purchasing additional products. I had a salesperson laughing at me regarding selling the Buick I bought at this dealership back to the dealership, telling me my 2016 Loaded regal was worth $300 because it MIGHT need extra work. He thought that was hilarious - I wasn't laughing. If I never have to deal with this location again I will be THRILLED. If anyone asks about purchasing from this location I will strongly suggest they visit the Ferndale buick dealer instead. Your cashier is very nice - despite what she puts up with. More
by monique.angelich
July 13, 2024
Josh Swanson is the best salesman I have ever had the pleasure of dealing with,!! Serra Buick is #1 in my book. I recommend everyone to this place and to see Josh Swanson,!! pleasure of dealing with,!! Serra Buick is #1 in my book. I recommend everyone to this place and to see Josh Swanson,!! More
by Jaws 1975
Employees Worked With
June 25, 2024
Worst customer service I’ve ever experienced and they tried to sweep the rug underneath me by changing our contract without consulting me. Then when I call to talk someone no one answers or calls back! tried to sweep the rug underneath me by changing our contract without consulting me. Then when I call to talk someone no one answers or calls back! Wouldn’t recommend to my worst enemy ! More
by Playboyjthomas
Employees Worked With
June 24, 2024
This dealership was professional and assisted with the whole process of me financing a car that I wanted. Huge thanks to everyone! whole process of me financing a car that I wanted. Huge thanks to everyone! More
by brent.johnson503
Employees Worked With
Benjamin Markhoff, Enoch Matthews, John Gangler
