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Subaru of Wyoming Valley - Service Center

Wilkes-Barre , PA

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47 Reviews

47 Reviews of Subaru of Wyoming Valley - Service Center

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March 12, 2021

I can't say enough about Wyoming Valley Motors . From the moment I purchased my car from Pam to the service...EXCELLENT. Service dept. explains everything that will be done and are very courteous.. The serv More

by Marlene#102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 15, 2021 -

Subaru of Wyoming Valley responded

Hi, we're happy you found our staff to be so supportive during your experience here at Wyoming Valley Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2021

First rate dealership; sales and service! Customer representative Erik Woods is a courteous professional as well as trustworthy --- he takes time to explain any and all issues. I will continue to get More

by rbrado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Woods
Mar 01, 2021 -

Subaru of Wyoming Valley responded

Rbrado, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

February 23, 2021

Frank and Eric helped me get the repairs done on my vehicle to get it back on the road. Very polite and understanding of my issues, communication was exceptional! More

by Cheryl H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Bello and Eric Woods
Feb 24, 2021 -

Subaru of Wyoming Valley responded

Cheryl, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Thank you and take care!

February 12, 2021

What a. Great experience super clean well maintained the coffee was awesome price was as good as it get . Love this dealershipand i will be back! More

by Dj1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bad with names there all great!
Feb 15, 2021 -

Subaru of Wyoming Valley responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Feb 15, 2021 -

Dj1128 responded

Without even thinking about it, I will be back

February 03, 2021

The dealership feels like they are always disorganized The dealership feels like they are always disorganized and I don’t feel like they care about me as their customer. Today, I dropped my car off out More

by Robertlehnert7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Bello
Feb 06, 2021 -

Subaru of Wyoming Valley responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 26, 2021

Very polite customer service. I Loved that they washed my car. Very nice amenities. Good sized waiting area. This service (pdi, and inspection stickers) should have been done before I picked it up. Otherwi More

by Divatoysnmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan I think
Jan 28, 2021 -

Subaru of Wyoming Valley responded

Thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

January 26, 2021

Got an estimate for $4000..new head gasket and catalytic converter..took it to my mechanic..nothing wrong...fraud! Would never get my car business More

by Patrick22.kw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric, Danielle Lee
Jan 28, 2021 -

Subaru of Wyoming Valley responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please contact our Manager at (570) 714-9924 so that we may ensure your experiences with our dealership are more pleasant moving forward.

Jan 29, 2021 -

Patrick22.kw responded

There is no response..you wanted to do work that wasnt needed..its pretty simple.

January 24, 2021

Subaru wyoming Valley Motor, in plain, pa Went for Subaru wyoming Valley Motor, in plain, pa Went for recalls on my car, they gave me an estimate for some supposed repairs that my car needs, cause if More

by pookyfaith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
You know who you are
Jan 28, 2021 -

Subaru of Wyoming Valley responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out us at (570) 714-9924 and we will work with you personally in rectifying the issues you experienced.

Feb 05, 2021 -

pookyfaith responded

There's no reason why I have to get in touch with you, or come back to your dealership.. You guys try to do a work on my car that it didn't need it, and try to charge me $1,400 if I felt for it, in my country, we call that FRAUD.. thank you have a good day 😊

January 05, 2021

We use this dealership for upkeep on our 2020 Subaru Outback, the personal are very friendly and highly qualified, I highly recommend them. They send service reminders to make your vehicle is in tip to More

by Bumblebee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon in the Service Department, Danielle Lee
Jan 11, 2021 -

Subaru of Wyoming Valley responded

Hi Bumblebee, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. We hope to be of service to you again! Take care.

January 04, 2021

Scheduling is easy, service staff are knowledgeable and courteous, waiting area is very safe and clean, loaner car was offered, wait was shorter than initially told, thorough service and clean car. More

by kovack4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service
Jan 07, 2021 -

Subaru of Wyoming Valley responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs. Take care!