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Subaru of Wyoming Valley - Service Center

Wilkes-Barre , PA

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47 Reviews

47 Reviews of Subaru of Wyoming Valley - Service Center

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October 05, 2024

Salesman Joe Gonda has helped me before, during and after the sale, always giving me helpful directions. Just had my second service appt. They did the work well, on time and made both visits a pleasure. I g More

by Aozer84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Gonda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Subaru of Wyoming Valley responded

Hello, thanks for your great review, and for giving our dealership such a high star rating!

July 05, 2024

Beware of the service department. They performed unnecessary work on our vehicle and did not explain what or why it was being done. The service manager then failed to return multiple More

by AWF19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager did not even call back so I cannot give a name
Jul 08, 2024 -

Subaru of Wyoming Valley responded

Hi, we regret to hear that you are displeased with your recent experience with us and would like to inform that management has been notified.

February 06, 2024

Service is top notch. I did not have to wait long for service to be completed. And, I really appreciated my car being washed. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 09, 2024 -

Subaru of Wyoming Valley responded

Hi Mike, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2022

awesome place get hung up on when trying to schedule my first oil change,was under the impression it was a walk in service explained and was informed I should have made a prior appointment. More

by unfknrl
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
dont recall
Nov 07, 2022 -

unfknrl responded

not the only subaru dealer in valley

Nov 09, 2022 -

Subaru of Wyoming Valley responded

Good afternoon Unfknrl, thank you for sharing your experience with us. We are disappointed to learn of this situation and would like the opportunity to try and make this up to you. Please reach out to me at my direct line (570.392.2055) when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. I look forward to discussing this situation with you. David Centak - General Manager - Subaru of Wyoming Valley

October 03, 2022

Avery Valaitis did an awesome job! Highly recommend! Have used Wyoming Valley Subaru for a few years without issues! More

by Aml865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avery
Oct 07, 2022 -

Subaru of Wyoming Valley responded

Hi, we're glad to hear you found Avery to be so informative and helpful. Thanks again for the recommendation, and have an amazing day!

September 22, 2022

Very friendly. Answered all of our questions thoroughly. Our salesman David Koch even when on vacation still took his time to see how everything going. More

by aprilkrammes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Koch
Sep 24, 2022 -

Subaru of Wyoming Valley responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 27, 2022

Awesome service experience. Chris was very polite and made sure to keep me updated throughout the day. Car what's inside when I picked it up, which was great because it was rain More

by G Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Spano
Apr 28, 2022 -

Subaru of Wyoming Valley responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

March 29, 2022

Joe Gonda was an incredible help. We came in to get our 2018 Forester looked at and fell in love with a 2022 Outback. The whole process was easy and hassle free. More

by James R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonda
Mar 31, 2022 -

Subaru of Wyoming Valley responded

Hello James, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 06, 2021

Joe Gonda is a great salesperson to work with, honest and fair. But check out the service department, some are good, but others not so great. More

by Louie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonda
Aug 08, 2021 -

Subaru of Wyoming Valley responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

July 06, 2021

Everyone at this dealership goes out if their way to provide a great experience from purchase through service visits. It's truly a great team! More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Van Campen
Jul 09, 2021 -

Subaru of Wyoming Valley responded

Hi Sandy, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

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