Subaru of Wyoming Valley

Where do i even start… save yourself the hassle and go the extra 15 minutes to minooka. I was so excited to finally get myself a new car as a Christmas gift to myself, but they completely stole my excitem the extra 15 minutes to minooka. I was so excited to finally get myself a new car as a Christmas gift to myself, but they completely stole my excitement from me. The problems started as soon as i requested information online and received a phone call from a sales rep named jacqueline who did not know anything about the subarus or the availabilty of the cars, she only seemed interested in knowing how my credit is and how much money I was putting down. I asked her about the save more button and she basically changed the topic and now i realize it was just a trick to get my information to call me. This is when I should’ve ran, but instead, I regretfully scheduled an appointment with her to see if I could get a better deal as they stated the managers would definitely work with me on price, IF i came in and it is also the closest subaru to me. Upon my arrival, there was nowhere to park. And from here i had no idea it could get any worse. I come inside and say I have a VIP appointment as I was told and this is when I meet Cathy. They told me that they would have everything prepared for me upon my arrival however, she told me she had to find the keys and would get me a sales person. Now I’m confused. So I talked to Jacqueline, then cathy who also seemed just as confused and not helpful, as jacqueline. And now shes going to get me another person? Cathy finds the keys and this is when i meet joe. It became apparent that the car was not ready and i had to wait another 15 minutes for him to clean the snow off. He then asked me if i was looking to buy that day or not before even showing me the car! I felt he was rushing to get me out and i barely knew anything about the car when we were already talking about price. He tells me he’s going to take care of me and not to worry. He comes back with what seemed like a random quote with none of my information on it, as he never actually asked for my id either (maybe because we did not go on a drive, i don’t know). He proceeds to tell me that the discounted price online is no longer valid if I want to take advantage of the low interest rates on the new cars provided by subaru, so basically i can only have one or the other. This is a LIE. I did my research before coming in and spoke to a few other dealers that would honor both the discount and the interest rate, even though joe tried to convince me that was the only way to do it. Joe then brings his young condescending sales manager out to talk to me. I cant remember his name but he was wearing a baseball cap. Could this place be any more unprofessional? After much back and forth the manager agrees to the advertised sales price and said he would quote me at the 2.9 rate, but to just remember i would need to qualify for it (i knew that already). So he says he quoted me at 2.9 and i put the numbers in my loan calculator, and i cant even say i was surprised that the monthly payment he quoted me at was about 70 more than my calculator was showing because he used a 10% rate. He tells me the online calculators are always incorrect. WHAT? Yet another LIE. I have used them multiple times to purchase other vehicles. At this point i tell them to have a great day and leave. I am not an impatient man and i know things happen so I tried to give them a chance until the very end but, the dysfunction and deceitful sales practices was the final straw for me. I feel bad for anyone that has fallen for this stuff. Luckily i was able to find the same car at minooka and they even gave me a better discount after hearing my experience! Do better subaru of wyoming valley More

Very accommodating to our time restraint. We found exactly what we wanted and I pulled away in my new car in under 2 hours! We found exactly what we wanted and I pulled away in my new car in under 2 hours! More

So glad we chose Wyoming Valley Subaru and had Avery for our sales consultant. There was absolutely no pressure to buy. Avery answered all of our questions and was extremely knowledgeable. After making the our sales consultant. There was absolutely no pressure to buy. Avery answered all of our questions and was extremely knowledgeable. After making the purchase he even helped us setting up the Starlink app on our cell phones. When delivering the vehicle he never rushed us and throughly explained the features of our new Crosstrek. I would highly recommend the dealership and highly recommend asking for Avery; you won’t be disappointed! More

Everyone made the car buying process easy. I didn't feel pressured or overwhelmed. It made buying my first car a simple process. I didn't feel pressured or overwhelmed. It made buying my first car a simple process. More

Everyone was very nice no issues had a great experience I love my new car love my new car More

Was pleasure to be treated by positive salesman. Willing to help with questions and provide needed detail. Willing to help with questions and provide needed detail. More

I had a very good experience buying a car here. It was really easy and efficient. It was really easy and efficient. More

Darlene and Patrice were fantastic! ! The best consultant and finance officer in the business!! Thank you both so much for helping me get my car!! ! The best consultant and finance officer in the business!! Thank you both so much for helping me get my car!! More

Dave was fantastic to deal with. No pressure sales, attentive to our needs. Would highly recommend working with Dave Koch No pressure sales, attentive to our needs. Would highly recommend working with Dave Koch More

Dave in Sales was fabulous to work with, he made trading in my 22 Subaru for a 24 Wilderness simple and easy. He answered all my questions and handled all my hesitations with ease. Patrice in finance was in my 22 Subaru for a 24 Wilderness simple and easy. He answered all my questions and handled all my hesitations with ease. Patrice in finance was also great to work with, she answered all financial questions and was very thorough when going over all of the paperwork. Subaru of Wyoming Valley will always be my first choice when getting a new car and getting service. More