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Subaru of Utica - Service Center

Utica, NY

4.7
442 Reviews
Call Service Center (315) 624-7774

442 Reviews of Subaru of Utica - Service Center

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June 30, 2024

Joanne Palmer is an absolute delight! So pleasant and so helpful. What an asset she is to your Subaru dealership. Very knowledgeable. More

by SMCCARTHY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only dealt with the Service Department on my visit.
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Jul 01, 2024 -

Subaru of Utica responded

Wow, thank you for the glowing review of our team member, Joanne. It makes us proud to hear that Joanne provided such excellent service at Subaru of Utica! Your kind words mean a lot, and we'll be sure to share them with her. If you need assistance in the future, please don't hesitate to reach out!

June 27, 2024

This is a great place to have a vehicle serviced. The staff are efficient, friendly, and committed to excellence. The facility is new, very well maintained, and very comfortable. More

by GILMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katy (I'm not sure of the spelling, or certain that was her name.)
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Jun 27, 2024 -

Subaru of Utica responded

Thank you for highlighting our efficient service and comfortable facility! If you need any assistance in the future, don't hesitate to reach out to us at Subaru of Utica. We look forward to providing you with excellent service again. Safe travels!

June 23, 2024

Great place to do business 👨‍💼 great job did not have to wait long nice job More

by ORIONSUSIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Subaru of Utica responded

Reviews like yours put a smile on our faces at Subaru of Utica. Thank you for your recommendation and support. We hope to serve you again in the future and wish you safe travels!

June 22, 2024

They do not answer the phone at the service desk. I had to drive there to make an appointment. Then, no one called me when my called me regarding the need for new brakes. More

by BILL@READ.TAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Jun 25, 2024 -

Subaru of Utica responded

Hello Bill, We apologize for the inconvenience you experienced with our service desk. We strive to provide timely communication, and it's disappointing to hear we fell short in this instance. Please reach out directly so I can assist you further and ensure your concerns are addressed properly. I will respond at the first opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

June 20, 2024

Staff is always very busy but still manage to be cheerfully friendly, give their full attention, and keep me updated. More

by EATOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Jun 20, 2024 -

Subaru of Utica responded

Thank you for recognizing our hardworking team at Subaru of Utica! We're glad to hear that their friendly and attentive service made a positive impression. We appreciate your support and look forward to providing you with five-star service again!

June 20, 2024

My car was serviced in a very timely matter, The staff was friendly and helpful. More

by RCD1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
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Jun 20, 2024 -

Subaru of Utica responded

Thank you for the positive review! Our team at Subaru of Utica appreciates your support and welcomes you to visit again. Drive safe!

June 19, 2024

Very polite and accommodating Assisted me with question regarding my hatch and showing me how to do it More

by ELAINE122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Subaru of Utica responded

Elaine, we're happy to hear that our team at Subaru of Utica could assist you with your hatch and provide a polite and accommodating experience. If you need further assistance down the road, you know where to find us. Safe travels!

June 19, 2024

Knowledgeable, friendly, attentive staff. pleasure doing business with. Looking forward to coming back to service my non Subaru vehicle. Thanks Vinny keep up the excellent work. More

by COLDBROOK85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins, Joe Batista
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Jun 19, 2024 -

Subaru of Utica responded

It's wonderful to hear that you had a great experience with Vinny and our team at Subaru of Utica! We look forward to assisting you again in the future. Thank you for choosing us!

Jun 19, 2024 -

Subaru of Utica responded

It's wonderful to hear that you had a great experience with Vinny and our team at Subaru of Utica! We look forward to assisting you again in the future. Thank you for choosing us!

June 15, 2024

They did not get back to me about the DCM box for 3weeks when they said it would be in in 3 working days. My first two calls were not returned More

by NCHUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Subaru of Utica responded

Thank you for your feedback. It is disappointing to hear about the delay and lack of communication regarding the DCM box. Your comments will help us improve our service moving forward. If you need any assistance in the future, please don't hesitate to reach out to us. We would appreciate the opportunity to earn that fifth star!

June 15, 2024

My visit here was a first. There was an issue with the length of time taken for the service provided and it was compensated for, which was completely unexpected. I was actually More

by TROOPWIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t recognize anyone here. It was 2 women. One younger and one middle aged
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Jun 17, 2024 -

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! We're glad to hear our team made up for the wait time and that you found our waiting area clean and staff-friendly. We appreciate your feedback and look forward to serving you again in the future!

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