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Subaru of Utica - Service Center

Utica, NY

4.7
442 Reviews
Call Service Center (315) 624-7774

442 Reviews of Subaru of Utica - Service Center

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July 30, 2024

I have always been treated very well by sales and service. It has been a pleasure to work with them . More

by L_ZAMMIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience! We're delighted to hear that both our sales and service teams at Subaru of Utica have consistently met your expectations. We look forward to continuing to serve you!

July 25, 2024

I arrived at my appointment and they took me in right away. Liked the video of the issue with my vehicle. More

by majormm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Young Lady
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Jul 26, 2024 -

Subaru of Utica responded

Thank you for taking the time to leave us a review. We're glad to hear that your appointment at Subaru of Utica went smoothly and that you appreciated the video update on your vehicle. We look forward to seeing you again soon!

July 25, 2024

Tyler is the best! Always friendly and attentive to all my needs. He is customer service at its best. More

by JPITALI97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Subaru of Utica responded

We're glad to hear that Tyler provided such excellent service at Subaru of Utica! He is a wonderful member of our team, and it makes us proud when he receives glowing reviews like yours. If you ever need assistance down the road, please don't hesitate to reach out. We're here to help!

July 23, 2024

Great customer service and repair. Finished in a timely manner. Was informed of all services. Highly recommend! More

by EC_13431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Subaru of Utica responded

Thank you for the high recommendation! We're glad to hear that our team at Subaru of Utica provided great customer service and timely repairs. We appreciate your support and look forward to serving you again!

July 21, 2024

Very friendly staff with a nice area to sit and relax while you wait for your vehicle to be serviced. Nice little snack and beverage bar a nice bonus. More

by BFBEANER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Subaru of Utica responded

Thank you for the kind words! We're glad to hear that our friendly staff and comfortable waiting area made your visit enjoyable at Subaru of Utica. We appreciate your feedback and look forward to your next visit with us.

July 19, 2024

Parts and service are very expensive, especially for senior citizens. At times i have used local mechanic to cut back costs. More

by CAROLPEREZ75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2024 -

Subaru of Utica responded

Hi Carol. We understand your concerns about costs and appreciate you sharing this feedback with Subaru of Utica. We'll take it into consideration as we strive to improve our services for all customers. We wish you safe travels on the road and hope you will visit us again soon!

July 04, 2024

I have had some unexpected problems with my car, but they have fixed the battery problems and I have a new a/c unit. This is a very low mileage vehicle so I don't understand why I've had these problems but t More

by PIZZOBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Batista
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Jul 05, 2024 -

Subaru of Utica responded

We're pleased to know that our team at Subaru of Utica resolved the battery issues with your vehicle! Thank you for sharing your experience, and we look forward to serving you again!

July 02, 2024

Joanne is always helpful and friendly. Oil change... In and out within an hour. Very pleased More

by TAREYNOLDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica. We're happy to hear that Joanne provided you with helpful and friendly service during your recent oil change. Getting you in and out within an hour was our goal, and we're pleased to have met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon!

July 01, 2024

Really efficient got me right in for service. Katherine Soggs my service advisor was amazing! More

by harold.stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Soggs
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Jul 02, 2024 -

Subaru of Utica responded

That's great, Harold! We're very pleased to hear that Katherine left a memorable impression on you. If you ever need any further assistance down the road, feel free to reach out to our team at Subaru of Utica. Happy driving!

June 30, 2024

I have a warranty on my car that covers over 100 things but evidently this warranty didn’t cover. The person didn’t really look at my coverage he just told me it wasn’t covered. I have rental car coverage More

by MADELINEHANI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Subaru of Utica responded

Thank you for sharing your feedback with us, Madelinehani. We're disappointed to hear about your experience with your warranty and rental car coverage. The frustration you may have experienced is understandable, and we would appreciate the opportunity to provide you with a five-star experience next time! When you may need our assistance, please don't hesitate to reach out. We are here to help!

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