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Subaru of Utica - Service Center

Utica, NY

4.7
457 Reviews
Call Service Center (315) 624-7774

457 Reviews of Subaru of Utica - Service Center

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December 14, 2024

Very accommodating and great personnel to interact with. Would give good reviews to anyone asking about the dealership. More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Subaru of Utica responded

Thank you for the kind words about Subaru of Utica! We're pleased to hear that our team made your experience a positive one. We appreciate your support and recommendation!

December 13, 2024

Very professional. Everything was explained thoroughly. A very pleasant experience. The work was completed in a timely manner. More

by PHERRING1144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're so glad to hear that everything was explained thoroughly and completed promptly. We appreciate your feedback and look forward to serving you again in the future!

December 07, 2024

Fast Service. Updates while waiting and friendly staff. Nice waiting area . I'm on my fifth Subaru and just love them. Great in the SNOW! More

by RACHEL STEELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Subaru of Utica responded

We're absolutely honored to have helped you find your FIFTH Subaru! It's reassuring to know that when it snows, you're going to be much safer. 🚗🌨 If you need anything during the holiday season or further down the road, Rachel, you know where to find us! The Subaru of Utica team is here for ya.

December 04, 2024

I have been dealing with Subaru of Utica for several years now. The service department conducts their business in the most professional manner. I have every confidence that my car is serviced and re More

by STOCKTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Subaru of Utica responded

Thank you for your continued trust in Subaru of Utica! We're very glad to hear that our service department consistently meets your expectations with professionalism and high standards. We look forward to serving you for many more years!

November 30, 2024

Quick response Friendly workers Clean waiting area with nice snacks Detailed explanation of service performed More

by RONALDPRESITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Subaru of Utica responded

Ronald, we appreciate your great feedback and especially glad to hear you enjoyed your visit with our team. We look forward to serving you again soon at Subaru of Utica!

November 29, 2024

Rapid service. Comfortable waiting room. Great updates while waiting. Most pleasant and helpful staff. I have never been disappointed. More

by CALINEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're very happy to hear that our team provided rapid service and kept you comfortable and informed. We look forward to serving you again in the future!

November 23, 2024

The Service Center is very friendly and efficient, I was really impressed with the emailed video of the mechanic going over the vehicle. Very nice experience hoping to try the lounge next time. More

by DORSINO59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Subaru of Utica responded

We're happy to hear that you had a positive experience with our service center. The video updates are a great way to keep customers informed, and we look forward to welcoming you back for some lounge time on your next visit. Thanks for the feedback, and see you next time at Subaru of Utica!

November 23, 2024

Great service. The greeter, and others were helpful. Enjoyed the waiting area, very comfortable.Thank you so much More

by PAULBROWN2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Subaru of Utica responded

Great service for a great customer! Thank you, Paul, for taking the time to leave a review after the excellent service you received. We can't thank you enough for the support. If you need anything else in the future, feel free to reach out to us at Subaru of Utica!

November 19, 2024

Dealership is clean and friendly all the time. I did not regret buying my 2 first subaru vehicles there. More

by ALICIA13502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Subaru of Utica responded

Hi Alicia, Thank you for sharing your experience! I'm glad to hear that you've had positive experiences with our dealership and are enjoying your Subarus. If there's anything more I can do to enhance your visits, please feel free to reach out to me directly at ahutchings@carbonecars.com. Thank you, Allen Hutchings Assistant General Manager

November 18, 2024

Joanne, Jo Jo as I like to call her, wrote up my vehicle with a smile. My vehicle’s oil was changed by a team of technicians to get my service done in a timely manner. Once it was ready, Tyler, Ty Guy as he More

by SubieSauce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Subaru of Utica responded

We're more than glad to hear that Jo Jo and Ty made your visit enjoyable at Subaru of Utica! Our team is dedicated to providing efficient service with a personal touch. Thanks for the recommendation, and we look forward to seeing you again!

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